BrandsMart USA Reviews 

Joey Disomma was great to work with. Super helpful and friendly! Thanks!!!

Joseph was great, it was great to speak to him after the website fell short, the win for a HUMAN!!

JOSEPH DISOMMA was helpful placing my Brandsmart order while the system was being upgraded

To Whom It May Concern:

Before sharing my disappointing experience, I would like to recognize MICHELLE NADELMAN (7/30/26) and BIANCA WHITE (7/31/26) FOR PROVIDEING THE BEST CUSTOMER SERVICE received throughout this entire situation. Both ladies were patient, listened to my concerns, and remained professional and courteous despite my frustration and numerous questions.
Separate from the 2 stars I selected, these 2 ladies actually have 5 STARS!!!

My negative experience began on 7/30/26 when I placed an online order for an item that was on sale and advertised for pickup within an hour. However, four hours after placing the order, my account still showed the order as “processing.” After waiting an additional two hours, I contacted customer service and was transferred among four different representatives, including being transferred twice to the same person -who was also condensending at times. Although one representative’s explanation was understandable, it was not helpful, as he stated he did not have access to view my order —even though the order was placed online through that store.

The online chat system was equally frustrating. After initiating contact with somene asking how can she assist me, it took her over 12 minutes to reply to inquiries and concerns. That was unacceptable and also added to an already frustrating experience. I've dealt with the online chat system many times from other companies and they'd usually respond under 2 minutes after the initial contact of asking how can they assist...

More than nine hours after placing the order, the status remained unchanged in my online account, and I HAD STILL NOT RECEIVED any confirmation by email or text, despite being informed that the an email would be sent shortly after my purchase. I checked my inbox, spam, and junk folders multiple times with no results. (Michelle Nadelman was the person who ultimately helped resolve this issue).

The following day, (which is today) I encountered another system problem. When I logged into my account, my order information had completely disappeared. The system showed that I had no orders and only displayed an option to “start shopping.” Thankfully, I had taken screenshots of my order the previous day; otherwise, I would not have had any proof that the purchase was made.

Bianca White later assisted me with resolving my pickup order concerns. She remained calm, professional, and understanding of my frustration. What stood out about Bianca was her honesty—when she did not have a definite answer, she communicated that rather than providing vague responses or leaving me with unanswered questions. She also provided additional helpful information that addressed concerns I had not even considered.

I sincerely hope Michelle Nadelman and Bianca White receive recognition for their exceptional customer service. They demonstrated the level of professionalism and care that customers expect and deserve.

Thank you for taking the time to read and consider my concerns.

Impeccable customer service!! I had the pleasure of speaking with Lisa Horowitz and she handled my concern professionally and promptly!! Thank you Brandsmart I will be sending customers your way simply because of the excellent service I receive everytime I shop with your Brand..

Joseph was very informative, helpful and very patient. He took his time & didn’t rush me. I appreciate the help Joseph gave me.

My sales associate Joseph D was very helpful & patient in assisting me with my transaction. I would highly recommed him.

Catharine assisted me with politely and professionally. She quickly understood the nature of my complaint, and agreed to make it right. She was very easy to work with and helped me build trust in Brandsmart despite my previous experience with the product I purchased. Catharine is an asset to Brandsmart.

Joseph Disomma was an exceptional agent! He helped me out choosing the right microwave at the price I could afford and exactly what I needed. He was gentle, helpfull, patient and smart! He was persistent in a very nice manner to convince me to buy the appliance. I give him a 10 over 10!!

Newly designed website is great. Good options. Placed an order on call - Joey Disomma was very helpful and made the buying process smooth. Thanks.

Danny Carmona was amazing to work with! He helped me pick out the right appliances for my house and made the whole process easy and stress-free. His follow-up was excellent, and he made sure I had everything I needed even after the sale. It's rare to find someone who genuinely cares about their customers. I highly recommend asking for Danny if you're shopping at BrandsMart!

Great salesperson! Very professional and straightforward! Cut to the chase! Put it all together and provided solutions for our appliance purchase (remote)...

Joseph was great in helping me complete my order because the website was giving issues.

Very patience and helpful finding a fast solution for an issue.
JOSEPH DISOMMA was handling everything smoothly

Joseph was very Professional, Efficient, Friendly and Patient.

Great experience . Very helpful

Joseph Disomma. Thank you for helping me with the purchase. Great customer service

The worst appliance buying experience I’ve ever had. Purchased a refrigerator online. Before we even got to the delivery date, the price decreased everywhere except Brandsmart so I called and asked them to price match. They told me to do that they would have to cancel my online order and place it again at the lower price. They could not just issue a credit for the amount. The order had been charged to my Brandsmart card and they assured me they would cancel the old order and credit it and place the new order. They did place the new order, but I did not receive credit within 3 to 5 days as I was told. I called customer service and they reviewed the order and did cancel it and sent me confirmation through my email of the credit this time. When the refrigerator delivered there was a large dent on the front of it. Their delivery driver told my husband that it would be better to keep it and let Brandsmart switch it out when they replaced it. They can just replace the door he was told. I couldn’t speak to them myself because they spoke zero English and I don’t speak Spanish. Truthfully I can speak more Spanish than they spoke English. I followed up with Brandsmart and was told it would be 4-6 weeks for a replacement because they had no other unit in stock. I said just pick it up and I’ll get it locally. The salesperson tried tell me no one else had them but I knew that wasn’t true because I had checked every other retailer and they all had them in stock. Unfortunately we has already been a week and a half with no refrigerator and he assured me we could just use the one we had until the new one came in. At week 4 I emailed them to try and find out if they had a delivery date yet and received no response. A few days later I called and was told he was on the other line and I would received a call back, but that never happened. When I called again several days later I told them I’d wait until he was finished with the call he was on and wait I did but I finally was able to speak with the sales person and was told they did have a refrigerator in stock, but if they switched it out themselves instead of waiting for Samsung to handle it, I would have to pay for the refrigerator again and they would credit it automatically when they received the old one back to the warehouse. I was reluctant because of what had happened the prior time with the credit, but I just wanted to be done with them at this point so I purchased the replacement and waited for the credit. Refrigerator was picked up at delivery. Different delivery service and again no one spoke English. Again there was no “automatic” credit and I had to call a week later where I was told the salesperson was out that day and a manager had to process the credit, they do not happen automatically as I was told. There was no manager in either, so I would receive a call back from him the next day following up. No call came, so I called again and was told the manager wasn’t available, but I would receive credit and a confirmation email within a half hour or so. I actually did this time and eventually a credit was applied to my account in the next couple of days, but I will never buy anything from Brandsmart again it was such a horrible experience.

I am a regular customer and do most of my shopping at BrandsMart; it is my one-stop shop for all my needs. They are always there to help you. Today, I had the best experience that I could say started off really bad and turned out great!I was looking to buy a sofa couch, and I ended up losing my phone in one of the couches. I spent 20 minutes looking for it while some employees asked if I could be helped. One lady (I didn't get her name) was very helpful. But it wasn't until Gabriel saw me desperately searching for my phone that he began to help me. He called my phone and searched every couch with me. I honestly think we were looking for it for over an hour and nothing! He got security involved, and we ended up finding the phone.Why I am writing this review is that employees at BrandsMart were all looking to help me, but Gabriel didn't give up on me at all. He truly cared. Thank you, BrandsMart, for having hired an employee like that."
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