BrandsMart USA Reviews 

The appliance values were attractive. My sales associate was outstanding and communicated well throughout the entire process.

“I had an excellent experience! The store representative Marelys was incredibly knowledgeable, patient, and took the time to understand exactly what I was looking for. They helped me find the perfect kitchen appliance set for my home without making me feel pressured. Their professionalism and friendly attitude made the entire process easy and enjoyable. I’m very happy with my purchase and truly appreciate all of their help. Thank you for providing such outstanding customer service!

After having a very frustrating experience with two previous sales representatives who were unable to resolve my TV replacement issue and, unfortunately, handled the situation poorly, I was honestly losing confidence in BrandsMart.

Everything changed when I was assisted by Joey DiSomma.

Joey took full ownership of the situation, stayed patient, explored every possible option, and worked with genuine professionalism until we found the right solution for the replacement of my new TV. What stood out the most was not only his problem-solving ability, but the way he handled a conflict situation with empathy, respect, and true customer care.

In a moment where I was ready to walk away from the brand entirely, Joey turned the entire experience around and restored my trust in BrandsMart.

He represents exactly what customer service should look like: solution-oriented, respectful, knowledgeable, and committed to customer satisfaction.

BrandsMart should recognize Joey for the way he handles clients. Employees like him make a real difference.

Thank you, Joey.

Joseph was very helpful! He baited me back and assisted me with completing my order. He was patient great customer service

Joseph was friendly, knowledgeable and answered all of my questions. Next time I will be asking for him first.

I had an excellent customer service experience with Joey DiSomma. He was incredibly patient, attentive, and professional throughout the entire process. He carefully listened to my needs, guided me step by step through my order, helped me schedule the delivery, and even assisted me in changing the delivery date when my circumstances changed.

No matter what issue came up, Joey remained kind, calm, and never rushed me. He found solutions to every challenge and made the entire experience stress-free. His dedication, follow-up, and willingness to help truly went above and beyond.

Thank you, Joey DiSomma, for your outstanding service. You are a great example of what excellent customer support should be!

Lisa was knowledgeable, pleasant and helped answer all my questions.

I was looking for a 50-inch TV, and after I made my purchase, I received a phone call from a very kind lady named Edith. She went above and beyond to help me find exactly the TV I was looking for. She didn’t stop until she found the right one for me, and I truly appreciated her dedication and patience throughout the process.

I would give Edith a 10 out of 10 for customer service. If you ever need assistance, ask for Edithshe will take great care of you and make sure you get the help you need. Thank you, Edith, for providing such outstanding service!

Joseph DiSomma was excellent. Very knowledgeable and helpful. Made my purchase easier than expected. I will let my family and friends know how easy it is to buy at Brandsmart because of Joseph DiSomma.

Joseph was very helpful and patient and helped me get a new fridge after ours broke.

DO NOT PURCHASE HERE THE WARRANTY IS HORSE SHIT ESPECIALLY IN THE ATLANTA AREA STORES THE PROTECTALL WARRANTY IS GARBAGE AND THE PROTECTION SERVICE PROVIDER IS LOCATED IN MIRMAR FLORIDA not the surrounding Atlanta areas So that means no service to warranty providers that third party contractors ended last year around the same time I purchased the property under a false warranty promise that providers in Atlanta GEORGIA were local and only take a day or two to set up a service provider it has been 30 days no call from anyone yet alone an actual service provider and the Protectall company keep referring me to the MIRMAR Florida office as though it is local and that field office is 9 hours away from Atlanta Georgia I feel like I have been duped and robbed of a $4000.00 purchase for the LG Thin Q refrigerator and I would have definitely purchased from a different company if I had known that the warranty is fraud and fake I urge anyone who is in the same position I am to reach out and let’s join forces to flood the BBB with complaints and hopefully an attorney is willing to step in for a class action lawsuit against these scammers and robbers the government has allowed the cost of living crisis to go on too long now businesses are robbing the American hard working families blind yes I have filed more than one claim and spoken with several representatives in customer service warranty department and still I can’t get one Supervisor name or email contact details and every time the representative says I should hear back from them in 3-5 days and it never happens for a solution this is causing me more mental anguish and extra money thrown out in the hundreds when my food defrosted in the freezer but the warranty company doesn’t care and could careless about the customer their goal is to just get you off the phone and tell you anything necessary to get that phone call closed out take the WARNING DO Not PURCHASE From BRANDSMART if you live in Georgia the Atlanta stores

Joseph was very helpful and easy to work with throughout my experience. They kept me updated on my order and were honest about the backorder situation. When I decided to switch to a different in-stock package, they made the process smooth and stress free. I really appreciated how patient and accommodating they were during the whole process.

I had a disappointing experience with BrandSmart USA’s eBay store.

I found an LG M3 OLED listed for approximately $1,400 and reached out to confirm details before making my purchase. After expressing my intent to buy and asking questions about delivery timing and included accessories, the price suddenly increased by nearly $300 the next day.

When I asked if they would honor the previous price, I was simply told that “prices on eBay fluctuate all the time” and that they could not match the price from the day before.

While I understand that prices can change, it’s frustrating when a significant price increase happens immediately after a customer shows serious purchase intent and is actively communicating with the seller. There was no attempt to work with me, offer a partial accommodation, or provide any meaningful explanation beyond a generic response.

The experience left me feeling like I was penalized for taking the time to ask questions before making a purchase.

Buyers should be aware that pricing may change quickly and that previously advertised prices may not be honored, even if you are actively engaged with the seller and preparing to complete the transaction.

Joseph D. | Web Sales Agent was great very knowledgeable patient and great to work with

Do not buy from Brandsmart!!!!
Bought a LG washer and dryer. The washing machine after 6 months starting putting black grease on the clothes. They came out Feb still not fixed came out March still not fixed came out April still not fixed came out in May still not fixed. Everytime claimed needed new parts. Can not admit they sold me a lemon. I have purchased many thing from them in the last 30 years needless to say never again. I will be contacting the Florida Attorney General Office. Read other peoples reviews and you would be stupid to buy from Brandsmart

very helpful. Also went beyond their way to help me.

Lisa Horowitz was amazing. She was very patient sympathetic and knowledgeable. She did not get off the phone until I was satisfied. I started the call a bit angry at the outcome of my purchase and when I got done with Lisa I was well pleased. We need more Lisas.

Worst customer service I've ever experienced. They shipped me a broken fridge, and it was so bad I made them return it. They scheduled a second delivery and stood me up. I had to stay at the office for hours after we closed, awaiting the delivery. They kept sending me messages saying it was on the way but never showed up. You cannot get anyone on the phone, and their AI auto-response doesn't help with anything. I've been trying to get this fridge for weeks, and I can't even talk to someone to ask for a refund. I will never buy from them again.

the web agent did a very nice job. phone response/get a line through is awful. there must not have anyone handling calls - tried 20 times thru-out the day - 'all agents busy'.

The ONLY thing that made my frustrating experience great was the EXCELLENT service provided by Lisa Horowitz. I have repeatedly tried contacting the BrandsMart store where I purchased my tv and to no avail. No one answers the phone!