Brayleys Cars - Brayley Honda Hemel Hempstead Reviews 

Great customer service

Time for my car's annual service and MOT and staff at Brayley Honda, Hemel Hempstead rose to the occasion with their customary professionalism and approach to excellent service.

Friendly and efficient welcome, service completed in under two hours. Comfortable waiting area with coffee and aircon.
Very happy with the experience.
Thank you Honda!

The team kept me informed throughout the day, provided options for new tyres and sent through a video of the service inspection. The courtesy car was also good value.

Could not fault the team who were genuinely interested in getting this car to me ASAP. A huge thank you to them all

Bailey made life easy for us
From start to finish his communication was top marks!!
His knowledge and experience showed with how he dealt with us
Highly recommend

I gave the car to Brayleys for a service and MOT. The MOT was done first by another company, and had an advisory "cooling fan partially seized". This was interpreted by Brayleys as completely seized, and they were encouraging me to let them fit a new fan at over £800. I said no, and took the car home. When I looked, there was a wire touching the fan blades and making a noise. I moved that out of the way and the fan worked perfectly saving me more than £800. So, why did they not investigate the fault before trying to book the car in for a replacement fan?

I highly recomand honda Hemel

The Service department (Andy Lobo) always goes over and beyond to ensure the service me and my family receive is exceptional.
The reason we will not go anywhere else, is purely because of the relationship we have and if Andy did move on to any other company - we would follow him.
I have been going to Honda Romford since 2012, since we bought a used Honda Civic and the technicians there, have always been great and had good communication.

I really value the service Andy has always provided.

good communication and friendly service with good waiting room .

Jason in the service department was good. First time I dealt with Jason who I think was polite and informative

The service was outstanding and the whole experience was seamless from start to finish. This was in no small measure down to the enthusiasm and personality of Bradley Stevens, who will undoubtedly prove to be a great asset to the company for many years to come.

We had terrific service all the way through the purchasing process and delivery of our Honda Jazz. We very much appreciated the kindness and support provided to us by Kawsar Ahmed at your showroom, on the test drive and later when he delivered the car to us. His professionalism and knowledge of the car were invaluable when he gave a thorough demonstration of its features on Monday. Our thanks also go to Clive Millen, the manager, for his understanding of the situation we are in. We wouldn’t hesitate to recommend Brayley Honda Hemel Hempstead for the excellent service they provided. Many thanks.

I went to Brayleys Honda today as I had a problem with the electric wing mirrors not folding or able to be adjusted on my Honda CRV. I asked if someone could have a quick look at the mirrors & give me a rough idea of the repair cost. I was told that there was only 1 'technician' in the building & that I would have to book it in at a later date for an investigation at a cost of £180 to tell me what was wrong with it. I asked the receptionist if he was joking, but was told that was the cost of an investigation. I would have thought in 2026 at a main Honda dealership somebody somewhere in the building would be able to spare me a few minutes of their time, show some interest & try to help. Sadly today at Brayley's common sense & customer service appear to be a thing of the past. On my way home I stopped at a small independent garage to see if they could have a look, in 3 minutes he found the problem, gave me a rough idea of the cost & my car is now booked in for the work to be done in 3 weeks time. Over the years I have taken my CRV to Brayleys Honda several times for servicing etc & have had no problems, but after today I will never use them again.

Great service, friendly professional staff. Will recommend highly to any owner.

A very thorough job and I was able to take the opportunity of purchasing a two year service plan at the same price as the previous plan over two years ago.

What was very disappointing was that you failed to wash the car, it was always a treat to pick up a sparkling clean car after a service.

Quick and efficient. Any work required was detailed well and options given. Only negative was that I was on the final service of a service plan and it was only discovered that this service was included when in previous years the garage had contacted me directly to book it in. Once this was discovered however, I had nothing to pay other than optional services.

Good communication throughout the day. Thorough inspection and explanation of issues that need attention.

Jason is always a pleasure to speak to and I find him very genuine. He seems to have a good team and I have no complaints with the service.
Even though its twenty miles from my home I wouldnt go anywhere else.

Quick response to problem. Excellent communication