Brayleys Cars - Brayley Honda Romford Reviews 

Thank you Lisa and team for enabling the experience of having my car serviced a seamless and stress free one, from booking in, to the regular text updates while I was in the waiting room and the video report of the health check all was fine.
Thank you and keep up the good work.

Pleasant helpful and knowledgeable staff, saw Andy this time. TV to watch and coffee to drink.
All good.

Service and MOT completed in good time. Full resume of service and condition of car given which is useful .

The service personnel on the desk were courteous, helpful and informative as always. The service and MoT were performed performed perfectly well. The video report from the service operative was very clear.

Excellent buying experience!
Bought a 2025 NT1100 DCTES from Brayleys Honda Romford with the Adventure pack etc. and exchanged my trusty 2023 NT1100DCT Adventure pack as part of the deal. I recieved a great price for my bike and the 2025 was competitively priced too and in absolutely mint condition. It was delivered to me in Leicestershire absolutely as described and I found Viktor and Helder to be highly professional and extremely helpful. A seamless transaction as you would expect from Honda. Thanks lads...roll on spring!

Friendly and courteous

I experienced no long delay in booking. Such friendly staff. Knowledgeable and so very helpful from booking until completion of service
Thank you so much
I would also like to mention the lovely Jessica who not only brought my car to the door but also changed the display on dash which I was unable to do. Lovely person. Thank you again

Everyone at Brayleys Cars Honda Romford are so helpful, reliable and professional. I have always used Brayleys for servicing my Honda's and that has been over many years. They really are simply the best and I cannot praise them enough for the service they supply.Many many thanks to you all.

Very helpful in every way. Quick efficient and good waiting area. All very clean and well organised

Excellent service
Been a Honda customer since 2014, and the service has always been excellent and reliable, every time.
Very satisfied customer

Professional service with constant updates on progress
Friendly and informative

Prompt service, kept informed during service.friendly helpful staff

The previous car I owned no longer suited my needs, so I visited Brayley Honda Romford to part-exchange it. Unfortunately, the car I initially enquired about had already sold by the time I arrived for the test drive, but the salesperson, Shay Robinson, went above and beyond to help me find the right alternative.

He offered several great options based on my lifestyle and preferences, and he was consistently honest and straightforward with every question I asked. Once I made my choice, the car was transferred from another branch in under 48 hours. It arrived clean, prepared, and ready for a test drive and to finalise the deal. I received a very competitive price for my previous car and a discount on the new one, so I was really pleased.

I had previously had a terrible experience with Glynn Hopkins Nissan, so I didn’t have high expectations going into this, but I was genuinely pleasantly surprised by how well Honda Romford takes care of their customers.

The only thing I would point out is the digital paperwork process. Although Shay kindly provided some physical copies, most of the documents had to be completed online. I had to log in, receive verification codes by text, and upload files one by one. After uploading, I couldn’t easily review or edit anything, which felt a bit odd. I would have preferred the option to go through the physical paperwork together, with explanations of each section. Shay did mention that we could do it manually, but the company preferred digital. I understand the convenience of having everything stored online, but I wish the process were a bit more straightforward.

Overall, I’m very happy with my purchase and the entire experience. I actually have a family member who works at Honda headquarters in Tokyo, and I’ll be very happy to share the excellent customer service I received at this branch. xx

Throughout the purchase process of my Honda CR-V completed today, the service received from Jamie Hatt was second to none!
Professional, knowledgeable, friendly and very personable, he made the experience a first class one and I would without question recommend Jamie’s expertise to anyone considering buying a car from Braleys, Romford.

I just purchased a new motorcycle from Brayley Honda.
I initially made an enquiry through the website and receieved a call back within 10 mins from Helder. I made an appt to visit the following day and Helder worked with me on the specs/upgrades and put a deal together. The experience was excellent, no high pressure sales, very attentive and worked to get the bike ready in my short timescale.
Also special mention to the sales manager (sorry I missed your name) who came over a few times to assist and was also there on pickup / handover to ensure everything was OK.
Bike is fantastic, service was excellent - great team.

From the off, Shay Robinson understood exactly what I was looking for. Once he'd found a cat that he thought would suit my needs, he then made all the arrangements for me to view and test drive.
He really had listened and helped me through the whole process, which has been stress free. I've felt reassured buying from this reputable dealership.

Given having a rough start to the process of my order with another sales agent, Shay, who took over my order was great. I was kept in the loop with the process of my order and was always available when needed. Customer service was top tier!

Shay Robinson was very professional and excellent with his customer care. He was very patient, helpful and courteous. While showing me few cars; he showed highest care and understanding. He kept me abreast of all the stages of the buying process, I was informed of everything I needed to know. He's an asset to Brayley Honda Romford.

once again went back for my yearly service & received excellent service , all staff very polite & informative, many thanks.