Brayleys Cars - Brayley Kia Harpenden Reviews 

Great experience with the service department at Kia, Harpenden. They rang with a reminder for my MOT, booked a convenient time and reminded my by text in the run up to the appointment. They were very helpful at the service desk and the car was done quickly. Can't fault the service dept customer service in any way.

ng service provided by this dealership. On the day of purchase we had visited 2 other garages where we looked around the showroom and forecourt without any acknowledgement from members of staff. We arrived at Kia Harpenden and although all sales advisors were with clients we were approached immediately by Jonathan who asked us to look around, come in for a drink and they would be with us as quick as possible.
Jonathan then took all time needed to explain all cars that were within our budget and the best options regarding the purchase. When challenged with figures both himself and the branch manager Dan were totally transparent and showed us all evidence needed to know we were getting the right deal. Over the next 10 days communication was faultless. Today we arrived at the agreed time to collect our car. Jonathan was waiting for us, had everything prepared and everything flowed seamlessly. Dan also came and thanked us for our custom and see us drive away in our new car.
We have purchased many, many cars but this is the first garage where we have left feeling so impressed that we would never return to a garage other than this one.
Kia should be extremely proud of this garage and their team, outstanding. Thank you

Routine service, contacted in advance, hire car organised, drop off and pick up seamless. First class customer service.

On time. All done. Great!

Danny was brilliant from start to finish - very responsive to queries by email/phone and talked me through all the features of my new car when I picked it up. 10/10!

It took a while for my car to be fixed as we had to wait for a part to come in but Bradleys were good at keeping me informed during the process and the car seems fine now.

Fast efficient service with helpful staff and a comfortable clean waiting area with free tea & coffee

Excellent experience dealing with Oliver @ the Dunstable Kia Dealership. Pleasant Business to visit with a fully Air Conditioned Showroom.. Would recommend . Easy commute from Aylesbury for me..

A very good experience, my car had a service and Mot , very efficient.
Nice staff , lovely girl on Services reception, Jordan is so helpful and thank you to David the driver. Would recommend !

Always so helpful!
Jodie and Tom on the service department are very friendly and professional. Thanks again for making this so easy

The whole experience, from a genuine welcome on our first visit (very different from our experience at certain other operations !) through to our dealings with Danny and a thorough briefing on collection was excellent.

Danny listened to us and found an acceptable vehicle. All appointments were on time and helpful. Thank you.

Danny helped me with the whole process of leasing the new car and made it very easy for me, guiding me through it. He also responded very quickly to all communications.

Everything completed and car returned cleaned and polished!

Popped into Brayleys at Harpenden and met the lovely Natalie Took a few cars out for test drives as unsure of what I wanted Didn’t end up buying from this branch but I couldn’t fault the time and effort put into helping me chose the car that was right for me
Nothing was too much trouble
Definately go and see Natalie if you’re looking for a new or used car

Excellent service, professional and friendly. I would not hesitate to recommend.

Disappointed by questionable billing practices
I've had my Kia Niro serviced at Brayleys Kia Harpenden on multiple occasions, and unfortunately I've encountered the same issue more than once: being charged for washer fluid I didn’t need. The first time, I had topped it up myself before the service, yet still got billed for it—something I only noticed after reviewing the invoice at home.
This time, I made absolutely sure the washer fluid was filled to the top beforehand. Still, a charge appeared—£2.50 for 300ml of screen wash. I challenged it with the service manager, who explained that their system auto-defaults to adding the charge, that a technician had retrieved the fluid but didn’t use it, and it was “accidentally” left on the bill. He also mentioned they needed to review their billing system.
When I asked bluntly if Brayleys were “ripping me off,” he took offence. I then asked if it constituted fraud—again, offence taken. We agreed to disagree.
While the discussion remained civil, I’m very disappointed that a large company was happy to allow such questionable charges to stand. They did agree to a refund in the end. It may seem minor, but it’s the principle. Please check your bill closely—I wouldn’t want others to be caught out by something similar.

Car service was seamless. I was so pleased when I booked my car to be collected and returned to me and the car was collected promptly in the morning at the location I agreed, then the service was performed quickly and I was updated. Then the car was returned to me by the end of the morning. I was very impressed with the customer service and I could not have managed to get my car serviced without this service. Thank you

Friendly and efficient. Booked my car in for a time slot service. Car taken and returned exactly as planned. David went out of his way to fully explain the work done and next service requirements