Brayleys Cars - Brayley Kia Harpenden Reviews 

385
•
TrustScore 5 uit 5

4,8

Luton Road, AL5 2UA Harpenden, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Very efficient booking in. Very polite man on the desk. However , communication wasn’t great during the day. I couldn’t get through to the service department and had to leave 2 messages before anyon... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Brayleys’ service was friendly and efficient, and the work carried out on my car was extremely good. Brayleys called me to let me know when my car was ready for collection. I wish to particularly prai... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Car in for annual service. Tom at service department Brayleys Harpenden Kia, was very professional and quick to acknowledge the lumbar support driver seat wasn't working as we raised the issue duri... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Helpful, friendly and informative throughout my experience of looking at an EV2 to deciding to purchase. All necessary documents, finance to drive home insurance were set up, so that I had an easy sa... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Autodealer
  2. ook in
  3. Autobedrijf/Garage
  4. Verkoper van tweedehands auto's
  5. Winkel voor tweedehands auto-onderdelen

Geschreven door het bedrijf

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contactgegevens

  • Luton Road, AL5 2UA, Harpenden, Verenigd Koninkrijk

  • 01582 464100

4,8

Uitstekend

TrustScore 5 uit 5

385 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 27% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,8

Alle reviews

(385)

3.471 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Friendly and efficient

Friendly and efficient. Booked my car in for a time slot service. Car taken and returned exactly as planned. David went out of his way to fully explain the work done and next service requirements

7 juli 2025
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Kia Harpenden

Hi Tim, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Beoordeeld met 5 van de 5 sterren

An enjoyable experience.

The whole process went very smoothly and I was made to feel a welcomed customer. My salesman Danny was first class - nothing was too much trouble.

27 juni 2025
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Kia Harpenden

Hi Jeremy, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Beoordeeld met 5 van de 5 sterren

Very efficient

Had the satnav updated and a fuse replaced. Very courteous, very efficient, and were able to do the work on my chosen day. Thank you!

30 juni 2025
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Kia Harpenden

Hi Fiona, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Beoordeeld met 5 van de 5 sterren

My car was serviced and had its MOT…

My car was serviced and had its MOT done within the expected time slot and was cleaned inside and out when I collected it.

24 juni 2025
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Kia Harpenden

Hi Anne, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Beoordeeld met 5 van de 5 sterren

Nice people to do business with

Nice people to do business with, not pushy let you make your own opinion on things. Salesman Jonathan leston very helpful and nice guy done everything for us would recommend this company to everyone.

20 juni 2025
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Kia Harpenden

Hi John, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Beoordeeld met 5 van de 5 sterren

Excellent service from the Sales department

Went to showroom to upgrade our car and was met by a professional sales person who took the time to listen to our requirements and answer any questions we had. We went through different options to purchase and ended up buying an ex-demo car. Very pleased with the car and purchasing experience and would more than likely go back when we change our other car.

12 juni 2025
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Kia Harpenden

Hi David, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Beoordeeld met 5 van de 5 sterren

Straight forward MOT

Straight forward MOT. Staff efficient and courteous as always. Comfortable waiting area

4 juni 2025
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Kia Harpenden

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Beoordeeld met 5 van de 5 sterren

Always a warm welcome at Brayleys

Always a warm welcome at Brayleys, professional friendly staff

22 mei 2025
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Kia Harpenden

Hi Belle, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Beoordeeld met 5 van de 5 sterren

Great service with home pickup/delivery

For annual service and MOT, I booked a pickup from and delivery back to home. This went smoothly, with friendly staff member picking up car. Communication with service department was good and they fixed a rubbing noise in back wheel that I had mentioned (a stick was caught and needed wheel removed to get it out). Car nicely valeted afterwards. Payment was easy via an email link they sent. Will use again.

22 mei 2025
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Kia Harpenden

Hi Richard, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Beoordeeld met 5 van de 5 sterren

Buying a car

The sales executive was very helpful and took us patiently through everything we needed to do. The whole transaction went very smoothly and quickly thanks to his guidance.

13 mei 2025
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Kia Harpenden

Hi Joan, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Beoordeeld met 5 van de 5 sterren

Positive experience at Kia Harpenden

Maurice was very helpful throughout and made the whole experience as stress-free as possible for us.

9 mei 2025
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Kia Harpenden

Hi Kate, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Beoordeeld met 5 van de 5 sterren

Professional services

Professional services, kept me informed, car returned washed and hoovered

7 mei 2025
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Kia Harpenden

Hi Ernest, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Beoordeeld met 5 van de 5 sterren

Purchased a nearly new Kia Sportage…

Purchased a nearly new Kia Sportage ,which I had seen on Brayley's website.
Upon arrival at the showroom ,I was met with Jonathan ,the sales executive who dealt with my purchase.
He was just as pleasant and efficient as he had been during my phone communications and the transaction was conducted in a calm and non-hurried way.
I was impressed and particularly so,with my vehicle and its presentation,which lived up to my expectations.
Thankyou to Jonathan and all at Brayleys.

7 mei 2025
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Kia Harpenden

Hi Gary, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Beoordeeld met 5 van de 5 sterren

Kia service Harpenden

I waited a few hours while the service was carried out and was able to work through the WiFi and the free coffee was good

1 mei 2025
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Kia Harpenden

Hi Graham, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Beoordeeld met 5 van de 5 sterren

Just a straight forward service…

Just a straight forward hand car keys over, grab a coffee from the wait area, then cross the road to catch a bus 4 miles to a Wetherspoons for a full English, bus back, car ready and cleaned, quick hand over and home. No big deal.

22 april 2025
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Kia Harpenden

Hi Neil, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Beoordeeld met 5 van de 5 sterren

New car for an older driver

Helpful, clear guidance on the car’s features enabling me to drive away confidently. It’s 12 years since I had a new car and so many new features are available.

28 april 2025
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Kia Harpenden

Hi Ann, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Beoordeeld met 4 van de 5 sterren

A good

A good, courteous service provided.
After the service and MOT were completed, my car was cleaned inside and out, which was an added bonus and was very much appreciated.

15 april 2025
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Kia Harpenden

Hi Dilesh, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

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