Brayleys Cars - Brayley Mazda Harpenden Reviews 

I booked a service using the online system, which allowed me to book a specific time, 10 o’clock to 11. When I arrived at the dealership, there was nowhere to park and I was told to park on double yellow lines then, at reception, was told the car would be ready by 5:30; not what I had booked (ie a 1 hour service, for which I had a confirmation email).
I expressed my displeasure at this and in the end, my car was ready for collection after 2.5 hours; luckily I had not made any other appointments and was able to cope with the hour and a half delay on this occasion.
There is obviously a problem with the online booking system that requires fixing to stop my experience from constantly repeating.
It is important to note that all of the staff I dealt with at the dealership were as helpful as possible and that none of the above comments are directed at them, nor do they have any responsibility for them.

Pleasant reception area. Friendly front office staff. Disorganised behind the scenes.
Was called to say the car would be ready in 15 minutes. Arrived to collect the car after 30 minutes. Car was not ready. Reception staff told me the car would be bought round to the front. It never happened. I finally tracked down my car in the car park, it was waiting to be cleaned. I just hope the mechanic that did the work was better organised than the rest of the team!

Had my Mazda2 serviced there yesterday. As always, the staff are very polite and helpful.

MOT booked appointment time kept with pass together with an honest appraisal as to minor defects and advisories on a 18 year old Mazda 2.
As ever a welcoming team.

Great service and very polite and kept up to date with any work needed to be done to my car

I rang to enquire about buying a brand new car from them they took my details and said “yes sir we will get back to you”. Nothing more heard from them, they are not the slightest bit interested in selling cars.

Brayleys Harpenden used to be a Mazda and Kia dealership but has recently dropped Mazda to be a Kia only dealership. That said it is still an approved Mazda service centre so I continue to use them as they as reliable do a thorough job and are competitively priced (which many Mazda dealerships are not!) They even finish the job with a valet and car wash. Yes thoroughly recommended.
Now that Mazda have foolishly decided to drop physical controls in favour of a "Do all" touch screen for the new CX5 it looks like I will be swapping to Kia and probably Brayleys!

Friendly professional efficient staff.
Good progress report.
Advised with explanation on replacement items needed whilst servicing my vehicle.
Only one downside is the area where you park the car. Far too many vehicles and difficult to manoeuvre. Plus I met a very angry customer when turning into the car park to drop off coming towards me extremely aggressive. I thought he was going to crash into me.
I know you are aware of the car park issue but it needs to be addressed as a priority.

I was able to get a date that suited me. I waited while car was being serviced and this was completed earlier than expected. Cold and hot refreshments available. Used customer WiFi and was able to work while I waited.

Brayley reception staff were, as usual, polite and efficient, informing me of the likely cost upfront, calling to check with me before unanticipated work was carried out and letting me know when to pick up. The actual servicing work was well done and car well cleaned.

Great experience as always at Brayleys! Friendly, professional service from people who care!

I took my car in for service and mot on 18th March.
I walked in through the showroom and was greeted immediately and shown to the service area. I was attended to straight away by Tom who had all the paperwork ready and went through everything. Brayley’s phoned me to advise what work was needed and the cost involved. It was all completed and they phoned me to advise that it was ready for collection.
Jodie went through the final paperwork with me then brought my car to the forecourt.
I can honestly say, it was 5 star service!

Great Service

Car booked in for 3 year service and MOT at Bradley’s, Harpenden.
Booking in process was swift; the work was done in less than estimated time ; staff efficient and polite.
Negative- chairs in waiting area uncomfortable for shorter people.

All staff were most helpful & polite
Thanks to all

Such a friendly and welcoming service. Dropped my car off as arranged for its first service and it was ready at the time agreed. Serviced and cleaned. Excellent

Not exactly cheap but very thorough and professional.

I have been using Brayleys Harpenden for 11 years now!! And I cannot fault the service I receive year after year. Friendly team that go over and above. I have my car serviced and MOT’d here and they keep me up to date with what they are doing I never feel that I am being taken for a ride when it comes to work that needs to carried out. I will continue to use them and can highly recommend their services. It sounds cliche but as a woman, to be able to take a car to a garage and feel like you can trust the advice that you are given is golden.

Brayleys still service my 16 year old Mazda2 and have kept it going for many years now. All the staff are friendly, courteous and efficient. No need to go anywhere else.