Brayleys Cars - Brayley Renault Milton Keynes Reviews 

296
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TrustScore 4.5 uit 5

4,5

Barnsdale Drive, MK4 4DD Westcroft, GB

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Beoordeeld met 5 van de 5 sterren

Tony is lovely and helped me secure a great deal on the model I wanted. He explained everything beautifully, arranged a pick up from the station when I collected the car and even filled it up with pet... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

James was very helpful when we test drove the Renault 5 electric- knowledgeable about the car, and good communication about delays with the timing of our test drive. A good experience with the dealers... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I dropped off my daughter's Motability car for its annual service last Friday morning, and the member of staff I dealt with at the Service desk couldn't have been friendlier or more welcoming. I didn... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great customer service from the team I dealt with (Ian & Danny) very helpful & knowledgeable on product. Excellent handover on collection of my new car, explaining the vehicle in depth. Followed up a... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Autodealer
  2. ook in
  3. Autobedrijf/Garage
  4. Verkoper van tweedehands auto's
  5. Winkel voor tweedehands auto-onderdelen

Geschreven door het bedrijf

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contactgegevens

  • Barnsdale Drive, MK4 4DD, Westcroft, Verenigd Koninkrijk

  • 01908 866200

4,5

Uitstekend

TrustScore 4.5 uit 5

296 reviews

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4,5

Alle reviews

(296)

3.494 reviews in de afgelopen 12 maanden

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Very polite and professional team at…

Very polite and professional team at Brayleys Oxford.
Would recommend to anyone!

1 februari 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much - we really appreciate your positive feedback!

Beoordeeld met 5 van de 5 sterren

New Arkana

Extremely helpful and friendly sales team when I visited a few weeks ago to arrange a test drive of two new Renault cars, the Clio and Arkana. You can test drive without the sales person so you can go for a really long drive to make sure you are happy with all aspects of the car. Subsequently ordered the Arkana which was a good deal and already taken delivery which was on the date agreed.

31 januari 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for sharing your positive experience. We are delighted that you are enjoying your new Arkana and look forward to seeing you in future.

Beoordeeld met 5 van de 5 sterren

Happy and confident

I can honestly say I went in without knowing what I wanted or what I was best for me but I had great advice and help from Tony and ended up leaving feeling very confident and happy with my decision

26 januari 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your great review. Tony cares deeply about customer care and is motivated by such positive feedback.

Beoordeeld met 5 van de 5 sterren

Great service and very professional…

Great service and very professional from the service team. Our car was picked up for 1st service and drop back. Clear inside and out and on time.
The sale tream are very help and a year on remember my name when I went in to look around at the new model's. Thank you for a great customer service.

29 januari 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your continued custom and for taking time to leave such a great review. It's much appreciated by the team

Beoordeeld met 5 van de 5 sterren

Brayleys service department and…

Brayleys service department and workshop were very helpful. Cannot fault these two departments at all.

29 januari 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Great feedback - thank you very much for your positive rating and kind comments.

Beoordeeld met 5 van de 5 sterren

Speedy and reliable managing our health…

Speedy and reliable managing our health check. Handling of the car park excellent as well.

25 januari 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your great review. We're pleased to hear that you were well looked after and look forward to seeing you in future.

Beoordeeld met 5 van de 5 sterren

Well Recommended

Very good service from the sales representative understanding and well informing.

24 januari 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your great review and rating - along with your custom, your feedback is much appreciated.

Beoordeeld met 3 van de 5 sterren

Service Dept can't be easily called - Use email

Having sold me the car, trying to get a repair or information seems impossible. The service dept never answer the phone and do not have an alternative system, like an answerphone to leave a call-back number. HOWEVER - an email via their website produced a response within 2 hours - and with helpful ideas/solutions to my problems...
I have revised my rating.

22 januari 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you for your updated review. We apologize for the staffing issues which are impacting contacting the service department via telephone and are turning on an answerphone facility to assist communication.

Beoordeeld met 5 van de 5 sterren

Brilliant! Everything.

Just had my first service. Well, what can I say? Brilliant! I'm not going into detail. Everything was super. Thank you, Brayleys at Westcroft Milton Keynes.

9 januari 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

That's fantastic to hear - we really appreciate your positive rating and review. Thank you!

Beoordeeld met 5 van de 5 sterren

we went to look at a new car at Renault…

we went to look at a new car at Renault greated with a smile and a warm welcome,really impressed with the service we received from Kelly, didn't feel pressured.
He is a credit to your company. Will definitely be recommended to freinds and family.

31 december 2023
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for taking time to leave such great feedback - it's much appreciated.

Beoordeeld met 5 van de 5 sterren

New car purchase

All the staff are very helpful and professional. I have just purchased my third Renault from them and it has always been a pleasure to deal with them

21 december 2023
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you for your review. However good our team are, we know that we owe our success to loyal customers like yourself - thank you!

Beoordeeld met 1 van de 5 sterren

Not the service I asked for …

I asked to book my vehicle for a 4 year service as recommended by Renault. I was quoted £215.00 for this. When I dropped the van off I notified reception that I had already had the battery replaced. Instead of the recommended 4 year service I was given an A service ZE service sheet it appears the last 6 checks were not completed and neither the cabin filter and brake fluid were changed. I have since been told that the brake fluid change would now cost £170.00. I feel when using an authorised service provider that I would be quoted the correct price for the actual service I had requested and that that service would be completed.

13 december 2023
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you for your review. We will ask a member of the team to contact you regarding the service schedules and operations for your van.

Beoordeeld met 1 van de 5 sterren

Purchase of a car

Test drove a car, agreed purchase, couldn't pay deposit as card machine wasn't working, agreed collection for 2 weeks later, paid full price prior to collection, 1 day prior to collection told that the car was no longer for sale and was being taken off the road after an inspection regarding something i reported.

15 december 2023
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you for your review. We're sorry to have let you down on this occasion. However, what began as investigation of a simple issue ended up - after significant investigation - being diagnosed as something more serious and potentially safety related. There is no way that we could sell a car knowing this, and we hope that on reflection you can appreciate that this was the correct action for us to take.

Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful, Smooth and easy process. Exceptionally fast, would absolutely recommend this dealership to anyone.

24 november 2023
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much. Your recommendation is valued by us and we look forward to seeing you again.

Beoordeeld met 2 van de 5 sterren

Customer Service (or lack of)

Almost impossible to contact the Service Dept by phone, as it wasn't answered!! (Line 3)
Every time I called I felt like giving up.
My car was with Brayley's for an extended period necessarily, as they were waiting for a part from Renault, but no helpful update messages.

1 november 2023
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Hello and thank you for your review. We are extremely sorry that our service levels weren't up to scratch on this occasion.

Beoordeeld met 5 van de 5 sterren

Very professional

6 november 2023
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you so much for your high rating! We hope you have a great day!

Beoordeeld met 5 van de 5 sterren

Renault Specialist

Excellent professional friendly staff. Staff have all-round wealth of knowledge and make customers feel at ease. I would highly recommend visiting this showroom.

25 september 2023
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for taking time to leave such a great review - along with your custom, it's much appreciated by the team and we look forward to seeing you again.

Beoordeeld met 5 van de 5 sterren

It was a very pleasant experience…

It was a very pleasant experience buying our new car. From ordering through to collecting it, we were kept up to date by Joe. Excellent service and wouldn't hesitate to recommend this Dealership to anyone.

31 oktober 2023
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your positive rating and recommendation. We very much appreciate your custom and look forward to seeing you again.

Beoordeeld met 5 van de 5 sterren

Joe the guy to see for top service

Joe was great with his service and the turnaround was so quick and painless! You want a car and a decent one at that - speak to Joe at Renault Westcroft! Honestly the service was 11/10 if I could rate more than I would !

26 oktober 2023
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for taking time to leave such a positive rating and review. We're delighted to hear that you had a great experience and will convey your kind comments to Joe.

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