Brayleys Cars - Brayley Renault Milton Keynes Reviews 

296
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TrustScore 4.5 uit 5

4,5

Barnsdale Drive, MK4 4DD Westcroft, GB

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Beoordeeld met 5 van de 5 sterren

Tony is lovely and helped me secure a great deal on the model I wanted. He explained everything beautifully, arranged a pick up from the station when I collected the car and even filled it up with pet... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

James was very helpful when we test drove the Renault 5 electric- knowledgeable about the car, and good communication about delays with the timing of our test drive. A good experience with the dealers... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I dropped off my daughter's Motability car for its annual service last Friday morning, and the member of staff I dealt with at the Service desk couldn't have been friendlier or more welcoming. I didn... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great customer service from the team I dealt with (Ian & Danny) very helpful & knowledgeable on product. Excellent handover on collection of my new car, explaining the vehicle in depth. Followed up a... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Autodealer
  2. ook in
  3. Autobedrijf/Garage
  4. Verkoper van tweedehands auto's
  5. Winkel voor tweedehands auto-onderdelen

Geschreven door het bedrijf

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contactgegevens

  • Barnsdale Drive, MK4 4DD, Westcroft, Verenigd Koninkrijk

  • 01908 866200

4,5

Uitstekend

TrustScore 4.5 uit 5

296 reviews

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4,5

Alle reviews

(296)

3.494 reviews in de afgelopen 12 maanden

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent service from start to finish…

Excellent service from start to finish thank you

29 april 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Hi, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Beoordeeld met 5 van de 5 sterren

Tony Johnson dealt with the purchase of…

Tony Johnson dealt with the purchase of our new Renault Arkana.
Meeting him the first time was a pleasure and he explained everything about the car.
The next time all paperwork done and signed effortlessly.
He arranged a speedy delivery date and once collected spent time to explain all the features and how they work.
Excellent service from beginning to end.
Thank you

21 april 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your great review. We very much appreciate your custom as well as your kind comments and are sure that you will enjoy your new Arkana.

Beoordeeld met 4 van de 5 sterren

Front office excellent

Front office excellent - cheerful and efficient: and servicing and MOT all seem to go well. But the valet was poor - nice car wash but inside not cleaned properly.

15 april 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your rating and positive review. To clarify, as part of the service, we provide a complimentary car wash and hoover the front footwells; many apologies if this wasn't fully explained. However, a full valet can be arranged by prior appointment if required.

Beoordeeld met 5 van de 5 sterren

We found the whole experience easy and…

We found the whole experience easy and comfortable with no pressure, would highly recommend Brayleys

6 april 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Hi Chris, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Beoordeeld met 5 van de 5 sterren

Great service by Constantin

Great service by Constantin at Brayley MK who listened to my requirements and limitations and patiently went through available cars until found one suitable and within my means.

30 maart 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Beoordeeld met 5 van de 5 sterren

Great experience

Ive just received my car and I am beyond happy! Joe has done an absolutely amazing job throughout the whole process and has made everything so smooth and easy for me to understand.

I would highly recommend Joe to anyone looking to get a car, he's friendly, quick to reply to emails/calls and is great at his job!

Thank you Joe/Brayleys

24 maart 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

It's great to receive such a positive review - thank you! We will ensure that your kind comments are conveyed to Joe.

Beoordeeld met 1 van de 5 sterren

Milton Keynes, no one answers the phone!

Almost impossible to get through to the service department. Have been calling for weeks. Also no response on their online booking portal. This is not the first time this has happened. Same issue whenever I need to get one of our cars booked in.

21 maart 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you for your review. We're sorry that you haven't been able to contact us, which has been due to exceptional staff shortages in the Milton Keynes service department. We will ask someone to make contact but in the meantime feel free to email any requirements to liam.perricone@brayleys.co.uk

Beoordeeld met 5 van de 5 sterren

Friendly and reliable team

The team at Brayley Renault MK are always so friendly and helpful - I’ve come back to buy my second car from them as I had such a good experience the first time. In particular they have excellent communication and I felt really looked after the whole time. I got exactly what I wanted and would definetly come back to buy a third in the future.

10 maart 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Hi Lisa, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Beoordeeld met 5 van de 5 sterren

Danny was really good

Danny was really good. He gave me so much information, and answered all my questions. The handover to my new car went very smoothly.

18 maart 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Hi Francis, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Danny. We look forward to continuing to welcome you into the dealership for many more years.

Beoordeeld met 3 van de 5 sterren

Ringing to talk to someone was a…

Ringing to talk to someone was a complete nightmare as I had to ring 10 times and just kept saying department busy and I had to call new car sales I was told that service is short staffed. I appreciate this is the case, but I would have expected after 10 times to have the opportunity to talk to someone.

On the plus side when my wife took the car the gentlemen who washes the car helped her find a parking space and the gentlemen on the service desk was helpful and friendly. She did sit and wait which was a totally of 30 mins but during this time she observed the phones ringing whilst others were making tea in the kitchen and the service desk employee was dealing with customers and some customers waiting.

14 maart 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you for your honest review. We apologise for the difficulties you experienced contacting the service team. We have now recruited several new team members to improve our customer service.

Beoordeeld met 5 van de 5 sterren

Very polite and helpful showed us how…

Very polite and helpful showed us how everything works and said if we have any issues just give him a call, and he will organise a tuition session.

13 maart 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you for your great review. We're pleased to hear that you received good service and look forward to seeing you in future.

Beoordeeld met 5 van de 5 sterren

Highly recommend

Great customer service from start to finish. Would highly recommend.

5 maart 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your recommendation - much appreciated!

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience, Constantine was a great help without being pushy.

11 maart 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for taking time to share positive feedback - it's much appreciated.

Beoordeeld met 5 van de 5 sterren

Fabulous service

Fabulous service, infact 2nd vehicle we have purchased this year.
Would highly reccomend sales person Danny who is super throughout whole process and not pushy!!!

1 maart 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your positive review. Danny prides himself on his customer service and will be thrilled by your comments.

Beoordeeld met 4 van de 5 sterren

Very happy with service experience

Very happy with service experience.
Found parking there a nightmare for dropping off and collecting the car

26 februari 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your positive review. We are aware of the situation regarding parking and are working to try and address it.

Beoordeeld met 5 van de 5 sterren

Absolute pleasure buying our new car…

Absolute pleasure buying our new car here. Tony Johnson our sales guy was just awesome. A real nice helpful guy who made everything run smoothly from start to finish. Thanks Brayleys Westcroft 10/10

17 februari 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your great rating and review. Tony cares deeply about delivering great customer experiences and we have conveyed your kind comments to him.

Beoordeeld met 5 van de 5 sterren

Excellent customer service

I have used this garage for a few years now. They are always very welcoming and helpful. Being able to deal with the same person with every visit over several years is great. You can build a rapport with them. They always recognise me and my family when we walk in

15 februari 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your great review. We really appreciate your continued custom and look forward to seeing you again.

Beoordeeld met 5 van de 5 sterren

Professional

Professional, efficient and friendly. Great all round service

13 februari 2024
Review zonder uitnodiging
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Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much - we appreciate your custom and look forward to seeing you in future!

Beoordeeld met 5 van de 5 sterren

Work done on time and efficiently

Work done on time and efficiently. Staff friendly and helpful.

9 februari 2024
Review zonder uitnodiging
Logo Brayleys Cars - Brayley Renault Milton Keynes

Antwoord van Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for sharing your positive feedback. We're delighted to hear that all went to plan and look forward to seeing you in future.

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