I waited about four weeks for delivery after I had placed my order albeit it was well worth the wait. I am extremely pleased with everything it does and I have been playing discs that I have not heard... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
This would have been a five if the software for using the very good Brennan b3+ was not so clunky . The app is a bit dated when it comes to connecting but can’t take away from the machine itself very... Toon meer
Good quality product. Excellent support staff. Only issue was a lack of information regarding the delivery. I had to contact the support staff to find out the order status. The duration between order... Toon meer
Easy to order on line and the delivery was exactly as scheduled. Clear instructions available on line which helped as those included in the box only got you started. Got everything working pretty... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008
Contactgegevens
Verenigd Koninkrijk
- www.brennan.co.uk
4,5
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick service
2 april 2026
Antwoord van Brennan
Hello Terry
Thanks for the five stars - good to hear from a JB7 owner
Martin
Setup tricky but works well once completed
Delivered promptly. Setup a little tricky but once setup seems to work well.
14 april 2026
Antwoord van Brennan
Hi Jeff
Glad you are enjoying your Helix. Let me know what you found tricky and I can perhaps make some changes to the documentation. Email me at thebrennanb2@gmail.com
Martin
Excellent product
Excellent product, (still in the process of loading my CD collection )arrived when told it would. Easier to set up than I thought it would be .
13 april 2026
Antwoord van Brennan
Hello Martin
Thanks for the five stars - glad that you found your B3+ was easy to set up - and thanks for sharing that.
Martin
App and Web UI are really dysfunctional…
App and Web UI are really dysfunctional and useless
13 april 2026
Antwoord van Brennan
Hello Walid
Sorry to hear that you are not happy with the app and webUI.
I don't know if there is a networking issue behind this or if you dislike the way they operate so I'd be grateful if you could tell me more.
In particular let me know what device you are using - mobile phone, laptop, tablet etc.
Also which of the four web UI variants you have tried.
In fact I am currently considering a refresh of the web UI - it is almost a decade old - which should tell you that it is stable and generally enjoyed by owners. But it may look dated by comparison with modern web designs.
Let me know what you disliked about the web UI. Was it too complicated? Or did it not do something? Or was it too unlike other apps?
I'll email you directly but I'll be keen to hear your views
Martin
Antwoord van Brennan
Hello William
Thanks for the five stars - glad you found us friendly - I think that's important. Nice to hear from a JB7 owner as always.
Martin
Got my music back.
Having access to most of my music is great, only thing is trying to find the rest of my cd’s that are buried.
8 april 2026
Antwoord van Brennan
Hello Andrew
Thanks for the four stars - good to hear you are enjoying your B3+. Let me know how we can earn that fifth star.
Martin
Ordered part over weekend
Ordered part over weekend, arrived on Tuesday morning.
Excellent.
9 april 2026
Antwoord van Brennan
Hello Derek
Thanks for the five stars glad your B2 is back in business. We seem to have sold a few of those cards this week.
Martin
Prompt and accurate response to email…
Prompt and accurate response to email request for advice and assistance. Speedy dispatch of part required for fix (SD card ).
9 april 2026
Antwoord van Brennan
Hello Paul
Thanks for the five stars - glad your B2 is back in business.
Martin
The product is great but I’ve found the…
The product is great but I’ve found the app doesn’t work well at all. Keeps losing tracks even after I’ve refreshed it
9 april 2026
Antwoord van Brennan
Hello Malcolm
Glad you like your B3+. If you could email me at thebrennanb2@gmail.com with a more detailed description of the problem you have with the app then I will try and help. Ideally if you describe in steps what you do and what you see - I should be able to reproduce what you are doing.
We do find that the web UI is more stable if Wifi is poor but I'd be very interested to learn more
Martin
Top quality player easy to set up and a…
Top quality player easy to set up and a fast delivery
10 maart 2026
Antwoord van Brennan
Hello Richard
Thanks for the five stars and sharing how easy it was for you to set up.
Enjoy your music
Martin
Excellent service
Excellent service & we purchased the Brennan B3 after my husband had done some research he decided this is what we needed to store our vast music collection and enjoy listening with our new Sonos speakers. Brilliant invention!
7 april 2026
Antwoord van Brennan
Hello Meg
Thank you for the five stars - glad the B3 is living up to your hopes. Given that you have a "vast" music collection make sure you backup as you go and then make a fresh backup when everything is loaded.
Martin
Antwoord van Brennan
Hello Hugh
Thanks for the five stars - glad you are enjoying the B3 after the B2. Do you use both or did you sell the B2? - I just looked on ebay and second hand B2s are fetching £400+
Martin
Delivered very quickly and a great…
Delivered very quickly and a great product with excellent follow up support via their forum
7 april 2026
Antwoord van Brennan
Hello Terry
Thanks for the five stars - glad that you are enjoying your B3+ and that our support was excellent - I had a quick look for any emails but couldn't see any so I don't know if you meant the website, AI or forum.
Martin
Update - thanks for letting me know it was the forum - M
My Brennan still won't work
My Brennan still won't work. My library list on my laptop is blank as the Brennan won't pick up Wi Fi.
7 april 2026
Antwoord van Brennan
Hello Stuart
I see that you ordered a Wifi dongle - I see that you emailed about a B2 back in 2018 but cannot see any recent emails. I have asked Paul to make contact with you. But you can email us a thebrennanb2@gmail.com and takes us through some history and we can get the B2 back on Wifi
Martin
Internet Strength is Critical
I had a lot of issues with this initially and all of them appeared to do with the strength of the internet signal. The initial ripping had skips, pops and other noises and was not what was expected. I contacted Brennan and Paul made some suggestions. In the end it was linking it via Ethernet that transformed the unit into what I was expecting.
It would be good if there was more emphasis on the importance of the internet signal. There's no documentation supplied that stresses this. There are no warnings on the unit that it is below the minimum required. This could be improved.
But the unit, now it's working, is excellent. Yes, you need a computer really to add artwork as it doesn't fetch it automatically for me. The interface is fine and I'm enjoying it. I'm not enjoying having to re-rip all of the CDs I did prior to a resolution.
25 maart 2026
Antwoord van Brennan
Hello Brooke
Thanks for the four stars and the feedback. I have logged your suggestions about warning if the Wifi signal is low and adding that to the website - both good ideas.
I'm not sure how a lack of Wifi would lead to skips and pops - so please make sure you backup. I always suggest backing up incrementally as you go. Then after doing any renaming and housekeeping you do a fresh backup.
Martin
Cassette to cd? Before purchase?
Will it catalogue cdss that have been created from cassette tapes?
13 april 2026
Review zonder uitnodiging
Antwoord van Brennan
Hello Brian
Good question. The B3 will not be able to identify the CD because its digital fingerprint will not match any known CD. You can certainly rename the album, artist and tracks manually after you have ripped the CD. You can also add album art manually. I don't think there is an automatic way to name the tracks but I have asked Paul for his advice. It will depend on how you created the CD from the cassette. You can email us at thebrennanb2@gmail.com and tell us more about the CD[s] and we may be able to help more
Martin
Update - please see this article on our forum
https://www.thebrennanforum.com/post/editing-artist-album-and-track-names-and-adding-album-artworks-using-the-web-ui-13568211?trail=15
Antwoord van Brennan
Hi John
Thanks for the five stars - glad you are enjoying your B3+
Martin
This is a brilliant piece of kit
This is a brilliant piece of kit. My CD library of 400+ CDs is now easily available and the Sonos integration is great.
23 maart 2026
Antwoord van Brennan
Hello Steven
Thanks for the five stars - glad you are enjoying your B3+ and that the Sonos thing all works well
Martin
Very Good Product
Very pleased to have bought a Brennan B3+. Delivered the day after order and very well packed. Very easy to set up. Connected to WiFi and firmware update within 10 minutes. First cd ripped a few minutes later. Found the Sonos players. Initial problem was that playing through the Sonos was patchy and the web interface indicated that the WiFi did not have enough capacity and the buffer was emptying. This may have been the case as trying later in the evening it was fine. Over 50 cds now uploaded a day later. One issue I have is the use of Royal Mail Tracked with no signature. In my experience Royal Mail are quite capable of losing tracked items and their tracking does not always update. Whilst Royal Mail said they had the package, it was delivered by a third party who basically just left it on the doorstep without bothering to see if we were in. We have quite a lot of pedestrian traffic so anybody could have taken it! I would suggest a more secure delivery partner given the cost of the item.
9 april 2026
Review zonder uitnodiging
Antwoord van Brennan
Hello Malcolm
Thanks for the five stars and the feedback. Glad you are enjoying your B3+. I once had a problem with wifi that was OK in the morning and poor in the afternoons. I assume it was activity in the neighbourhood but I fixed it 100% by going onto the router admin (Virgin) and fixing the channel rather than auto. Royal Mail and Parcelforce have merged and I have used Parcelforce for more than 10 years - because they are good - although some depots seem to have a poor reputation. I will keep an eye on this but am allowing some time for their merger to settle. Our insurance covers all goods in transit but I have noted your experience.
Martin
Only had my B3 a few days. WOW!!
Only had my B3 a few days, loaded nearly 100 CD's that we haven't used for ages, listening to music we haven't heard for years. Intergrates really well with our whole house Sonos system. Our daughter has cancelled her Spotify account and is loving having loads of choice from CD's she's never heard before. Thank You.
10 april 2026
Antwoord van Brennan
Hello Dave
Thank you for the five stars - I am glad you are enjoying your B3 and that your daughter is enjoying your CD collection. I'm very lucky to be able to make a living doing something I enjoy but the icing on the cake is hearing from owners who rediscover their music - sounds corny but its true.
Martin
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.