Brindley Group Reviews 

Could not fault them, freindly and very helpful, actually saved money due to helpful advice on my old car which was fantastic so thank you Ajay 👌

PAID A PREMIUM FOR A PROMISE THAT WASN’T DELIVERED

I deliberately chose an Approved Used vehicle from an authorised Hyundai retailer rather than buying privately. Customers pay a dealer premium because they reasonably expect proper inspection, preparation, quality control and the reassurance of the Hyundai Promise.

In my experience, that reassurance proved largely meaningless.

Before purchasing remotely, I specifically requested a detailed video to ensure there would be no surprises concerning dents, scuffs or wear. I was subsequently told that the salesperson was “seriously struggling to find an issue with the car”.

The vehicle was delivered with numerous undisclosed defects: dents, chipped paintwork, wheel-arch and bonnet damage, torn interior trim, a fractured rear light cluster and a torn driver’s windscreen wiper that failed to clear the glass properly.

I travelled back to Wolverhampton and spent approximately six hours at the dealership while some defects were repaired. Brindley replaced the fractured light and addressed several physical issues, but Apple CarPlay remained unresolved despite being raised during my visit. I was told that the car was ready—not that further diagnostic work remained outstanding.

Brindley also stated that it would reimburse my travel expenses and provide lunch. Neither happened.

The most serious concern is the apparent absence of the required pre-sale inspection. Despite repeated requests, I have never received the original inspection checklist. The only preparation checksheet supplied was completed ten days after delivery and records a higher mileage, meaning it cannot be the pre-sale document.

The final complaint response then described the fractured light as merely “scratched”, claimed I left before CarPlay could be checked and referred to an alleged full-price repurchase offer. I have seen no contemporaneous evidence supporting those claims.

The matter is now with The Motor Ombudsman.

Buying through an authorised dealer should provide greater confidence than a private sale. That is precisely what the customer is paying extra for. Based on my experience, Brindley Hyundai Wolverhampton fell well short of both the expected dealer standard and the Hyundai Promise.

Sales women very good, polite , helpful and made me feel at ease

Review for Brindley Hyundai Wolverhampton
Stephen Farrington helped us today in our search for a very specific model of Hyundai, he was exceptionally helpful and honest, I would thoroughly recommend going to him for help and advice when looking for a Hyundai. Fantastic service.

Sam who sold me my new car made my visit very pleasant he was very helpful kind and considerous I would recommend BRINDLEY car sales as they are brilliant

Friendly and efficient service from all staff, especially our salesperson, Jacob. Provided with good quality car at the price we could afford.

take time to help you find the right car for you.Service and sales guy first class

good friendly service

Brindley Kia Wolverhampton were fantastic because from the first enquiry to collecting the car, the whole process was smooth and hassle-free. James kept me updated throughout, was always happy to answer any questions, and never made me feel under any pressure. Really pleased with the service and would definitely recommend James and the team at Brindley Kia.

We visited Kia - West Bromwich ( Tipton ) to browse at cars and Derren introduced himself. I was so impressed with his customer service and knowledgeable we decided to book a test drive. We’ve never owed a Kia before and again we were very impressed with drive and handling of the car we decided to purchase. Derren has been amazing throughout the process from start to handover. The car is everything we wanted and excactly what Derren said. Thank you to all at Kia West Bromwich but especially Derren I will absolutely recommend to anyone I know.

Had the car a couple of weeks now
It was in perfect condition when i was handed the keys. The whole experience was spot on . No hassle, no pressure . Dave and his team were a,delight to deal with. Would recommend this garage to anyone

I was extremely pleased with my experience at Brindley MG Wolverhampton. I received an efficient and outstanding service throughout.
I had already seen the car that I was interested in online and took the car for a test drive. The vehicle was in excellent condition.
It was an absolute pleasure to have Amy Bourne, the sales executive assist me with with purchasing the car. She was very friendly, helpful, professional, highly experienced and made the whole process of purchasing the vehicle so smooth and straightforward.
The communication from Amy was excellent throughout the purchase. I was kept updated on the progress of the vehicle and offered after sales support and advice as well.
I would highly recommend Brindley MG Wolverhampton to anyone purchasing a car and a huge thanks to Amy.

The staff and choice of cars were excellent .

Mark made our experience easy & was very professional

The experience at Brindley Hyundai West Bromwich was good because Mark (and Martin) were brilliant to deal with. Polite friendly and very helpful without being pushy. Follow up call from Mark after a couple of days post ownership was brilliant and unexpected. More than happy to use here again "

No pressurised selling. Sales manager was knowledgeable and patient. Showed me the options after listening to my needs without being pushy. They offered a very good part exchange rate for my old car.

Professional service from delightful people.
Everything you could wish for when buying a used car.
Ready for collection on time with all aspects covered as promised.

I contacted this dealer on Friday 17th July, having seen an ad on Autotrader for an Ioniq 5. Spoke to "Sarah" who answered the call. Explained we were interested in the vehicle & having test driven one identical, would like to visit to discuss a purchase & to inspect it. We asked if we could leave a refundable deposit & we did - £99.

Sarah explained the car would be taken off sale, she would arrange to have it fully prepped, valeted & available for our visit today (Monday 20th) at 11:30.

We arrived, slightly early, introduced ourselves & she explained she had "just looked at our order form". She did something on her laptop & looked a little perturbed, explaining that the car was not on site. The car is a demo model & was used as a vehicle by a colleague as his car but he was now on holiday & hadn't left the car. That being the case, it clearly wasn't prepped, valeted & available to us. She offered for us to drive another car, we declined, explaining we had made a special journey for this vehicle (we live in Devon). She went off to speak to a colleague & a manager & explained she could get the car to us in 10 minutes & would we go with her or wait. We waited.

10 minutes passed whilst she spoke to a colleague, ruffled some papers on her desk, spoke to her manager again & then did something on her computer. Not once did she seem embarrassed, say she was, or apologise for the not inconsiderable inconvenience she had caused, nor did she seem overly bothered, expecting us to just shrug our shoulders & accept the mess up.

Some 30 minutes later (40 minutes after our meeting was arranged), I decided to give up, so requested a refund of my deposit from the manager, explaining what had happened & that treating customers this way was no way to run a business. To his credit, he made no attempt to defend the situation & readily arranged a refund. At this point, now 45 mins after our appointment time & 25 minutes after her "10 minutes" had elapsed, Sarah returned in the middle of the conversation with the manager saying "Well I'm here now"

I am still flummoxed that I had to explain that she should have made checking her diary first thing her priority when she arrived at work, ensuring any vehicles that she as due to show would be as promised. Again, not even an apology.

Having read some of the reviews about pricing, which they deny, although I suspect they are wholly accurate, I am not at all surprised by this experience, I only wish I had read them before engaging with this shoddy shower Avoid at all costs, if I could give no stars, I would.

Great no-pressure helpful service at the buying stage with Steve. Excellent handover and feel confident that in the unlikely even that there are any issues, they will be dealt with promptly.

Great sales person. Very quick to reply to questions before and after the sale was agreed.