This firm seems to be unaware of the law concerning distance selling. Having been presented with evidence of the courier losing the item to be delivered they ignored two requests for a refund demandin... Toon meer
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Lees wat reviewers zeggen
My recent visit to the Alton centre ,Wickford, I had problem with a transaction there ,and a few members of staff assisted ,were so helpful and went above and beyond to put things right ,Denise ,Gar... Toon meer
Bedrijf heeft geantwoord
Lots of choice for garden furniture, plants and all the usual items you didn't know you needed until it's visited. We also stopped for some refreshments in the little cafe, very nice, welcoming staff... Toon meer
Bedrijf heeft geantwoord
Arrived with my family on Sunday, as the kids wanted to visit the place again. Unfortunately, the experience at the restaurant was disappointing. The trays were dirty, and I waited around 20 minu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
British Garden Centres is the UK's largest family-run garden centre group, originating in Alford, Lincolnshire. The business has over 60 locations across the UK full of amazing high-quality products at excellent prices.
Contactgegevens
Verenigd Koninkrijk
- www.britishgardencentres.com
2,8
Gemiddeld
273 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Afternoon tea…
Just been to the restaurant for afternoon tea, although the food was nice I was quite disappointed about having to pay full price for our cappuccinos as expected to pay for upgrades as it only came with filter coffees but not full price for them.last time we had afternoon tea here we were allowed to have cappuccinos in with the price and free top ups.so instead of the £59 it should have cost it ended up being £74
24 juli 2024
Review zonder uitnodiging
Antwoord van britishgardencentres.com
Good Morning Marion,
Thank you for your feedback with our afternoon tea, we take these comments to heart for vital improvements to everyones experiences. This will be passed onto the relevant teams.
Kind regards.
Centre very well stocked
Centre very well stocked - assistants pleasant and helpful. Restaurant refurb superb new tables and seating excellent - quick service wide choice of food. We visit usually around once weekly - wouldn't go anywhere else.
24 juli 2024
Review zonder uitnodiging
Antwoord van britishgardencentres.com
Hi Robert,
Thank you for the review, so glad to see our team makes all of your visits welcoming and enjoyable! We hope to see you again soon.
Kind Regards.
Antwoord van britishgardencentres.com
Good Afternoon Florence,
So sorry to hear about your experience with our Plants. We strive to get the best value and quality plants from our suppliers and its sad to see this let down. Your feedback will be passed across to the appropriate team.
Kind regards
I frequently visit your restaurant in…
I frequently visit your restaurant in Braintree which is excellent but wish that you would change your menus as am getting fed up with the same things. I appreciate that this is not easy.
16 juli 2024
Review zonder uitnodiging
Antwoord van britishgardencentres.com
Hi,
Thank you for your review, so glad to see you enjoy visiting often!
I'll pass your comments across to the Restaurant team to help keep the menu fresh and exciting! We hope to see you again soon.
Kind regards.
Went to Kingston Sussex
Went to Kingston Sussex. The tables were sticky( I cleaned them myself with sanitiser) the windows were filthy you could hardly see out of some, and one member of staff smelt so badly it permeated throughout the restaurant.
Couldn’t find a manager to point these criticisms out.
21 juli 2024
Review zonder uitnodiging
Antwoord van britishgardencentres.com
Good Afternoon Janet,
I'm sorry to hear about your experience in our garden centre. Your feedback and unpleasant experience will be passed across to the relevant management team so that this does not happen again. Your feedback is invaluable and this will be improved upon.
Once again, terribly sorry about your experience. I do hope you will try the restaurant again in the future.
Kind Regards.
I found exactly what I needed and the…
I found exactly what I needed and the delivery time was exceptional
22 juni 2024
Review zonder uitnodiging
Antwoord van britishgardencentres.com
Hi Jan,
Glad to hear it! We hope any future orders are just as smooth.
Kind Regards.
Prompt service
Prompt service, delivered to our daughter in law who was made up with the gift voucher, will recommend.
As an aside, I don't want to be bothered with signing on with this or that nor codes and so on, etc, I just want to leave a review. This spoilt an otherwise good experience.
15 juli 2024
Review zonder uitnodiging
Antwoord van britishgardencentres.com
Thanks for taking the time to leave a review, Ian. I completely understand. All our emails have an unsubscribe link you can click at the bottom. Alternatively, feel free to send us a quick email on enquiries@britishgardencentres.com and we will remove you from our mailing list. Thanks again.
The gift card came in plenty of time…
The gift card came in plenty of time Soper and efficient will definately use again
21 juni 2024
Review zonder uitnodiging
Antwoord van britishgardencentres.com
Really pleased to hear, Paula! Thanks for taking the time to leave us a review. All the best.
Bought some lovely plants to add a bit…
Bought some lovely plants to add a bit more colour to my garden from the great display on show.
4 juli 2024
Review zonder uitnodiging
Antwoord van britishgardencentres.com
Hi Robert,
We strive to keep our plant sections happy, healthy and diverse so that any garden can flourish in all colours.
We hope they continue to thrive in your garden,
Kind Regards.
Plenty of choice with quality plants…
Plenty of choice with quality plants and friendly assistants
3 juli 2024
Review zonder uitnodiging
Antwoord van britishgardencentres.com
Hi Carol,
Thank you for your kind words to our team. We always aim to keep out plants happy, healthy and in a great selection so that every garden can flourish.
We hope to see you again soon,
Kind Regards.
Marketing guys ahead of the market.
Went today, to buy some trays of veg plants, following on from an email received on Monday saying they were to be in stock from Weds 10th. Asked a member of staff who, after contacting a colleague, said they were due this week, but did not know when. Wasted journey.
10 juli 2024
Review zonder uitnodiging
Antwoord van britishgardencentres.com
Good Afternoon Elaine,
So sorry to hear about your disappointing experience, your feedback will be passed across to the team for improvement.
We do hope you'll still visit us again in the future,
Kind Regards.
Purchased what I wanted at a sensible…
Purchased what I wanted at a sensible price
10 juli 2024
Review zonder uitnodiging
Antwoord van britishgardencentres.com
Hi Jay,
Thank you for your review, we strive to keep our shelves and products diverse so that any and every garden can flourish.
We hope you pop in again soon,
Kind Regards.
Visited the gardeners retreat at disgruntled of grendonNewton…
Visited the gardeners retreat at Newton Regis have been before and had a great meal and staff lovely. However went today got there at 16.00 as opening times stated as last orders at 16.30. The lady in the cafe stated it shut at 4☹️last orders 3.30. Very disgruntled as all the signs and website state it’s open until 17.00. We had travelled a distance to get there. Please can the website and signs be changed it’s so frustrating and disappointing. I would like to know when the times changed.
10 juli 2024
Review zonder uitnodiging
Antwoord van britishgardencentres.com
Good Afternoon Mandy,
Thank you for your feedback. Sorry to see your disappointing visit and trip out to Newton. We have passed your feedback on to the Area Restaurant Management team for amendments instore and online to be made.
We do hope you will give Newton another chance in future.
Kind Regards.
Summer plants
Very good selection of plants, excellent displays & value for money
Lady on the desk very friendly, helpful & polite extra bonus was the 10%off everything
6 juli 2024
Review zonder uitnodiging
Antwoord van britishgardencentres.com
Hi Janice,
Glad to see you enjoyed your time at our centre, we strive to keep our plant ranges diverse so that every and any garden can thrive.
We look forward to your future visits,
Kind Regards.
I went for lunch with a friend
I went for lunch with a friend. It was a great venue and the Carvery was very good.
10 juli 2024
Review zonder uitnodiging
Antwoord van britishgardencentres.com
Hi Trudy,
Thanks for sharing your kind words, it's great to see our Carvery thriving and bringing people in!
We hope to see you again soon,
Kind regards.
We love going to the restaurant ,the…
We love going to the restaurant ,the food is fantastic especially the carvery.
The staff are very friendly and our grandchildren love playing in the soft play area.
Its unlike any other garden centre, its brilliant and we love going there.
6 juli 2024
Review zonder uitnodiging
Antwoord van britishgardencentres.com
Good Morning,
Thank you for your kind words, I'm glad to see your visits are always brilliant. We strive to make our centres enjoyable for all ages with our soft play and its great to see your Grandchildren enjoying it!
We hope to see you again soon,
Kind Regards.
Loved it had afternoon tea it was…
Loved it had afternoon tea it was perfect love walking round the garden centre loads of new stuff well pleased
9 juli 2024
Review zonder uitnodiging
Antwoord van britishgardencentres.com
Good Morning Lorraine,
Thank you for your kind words, glad to see you enjoyed our fresh afternoon tea. We are constantly bringing new ranges and plants in so keep an eye out - we hope to see you again soon.
Kind Regards.
It’s got everything I could ever want or need
Brockworth Gloucester….Always well stocked with a great choice of plants, pots and all the garden equipment and necessities that you could possible need. Very knowledgeable staff and so friendly and approachable. The cafe is a great asset. Always get my bird food from here as it’s a very good competitive price and a great choice of bird feeders. Particularly love the separate shop for ‘all things’ needed in the garden, solar lights, furniture and unusual things to beautify one’s garden. It’s got everything I could ever want.
3 juli 2024
Review zonder uitnodiging
Antwoord van britishgardencentres.com
Good Morning,
Thank you for your lovely comments, we strive to keep our shelves stocked high with a great variety to keep everyones gardens in top condition.
I'll pass your kind words onto the team at Brockworth and we hope to see you again soon.
Kind Regards.
Plant centre great - restaurant 😔
Staff in the Louth garden centre were great, but our experience in the restaurant was disappointing. Promotion was for free drinks with food (over £10) just present your Family Card - this didn’t happen! When I politely asked I was told I needed a voucher, and then she just turned away - how rude! Having spent £60 in the restaurant and on plants we felt we deserved 2 pots of tea!!
6 juli 2024
Review zonder uitnodiging
Antwoord van britishgardencentres.com
Good Morning Kate,
We're sad to see your visit was let down by the restaurant, If you'd like to email into us at enquiries@britishgardencentres.com with reference to this review we can raise this further.
We take all this feedback to heart and will strive for improvement. We still hope you'll visit us again soon.
Kind Regards,
A great garden shopping experience.
Albrighton centre is the home of quality plants and products at good prices which are properly looked after by knowledgeable, polite and hard working staff who are always welcoming.
5 juli 2024
Review zonder uitnodiging
Antwoord van britishgardencentres.com
Good Morning,
Thank you for your kind words, so glad to see our team always makes your visits welcoming. I'll pass your comments on to the team at Albrighton and we hope to see you there again soon!
Kind Regards.
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