britishgardencentres.com Reviews 

273
•
TrustScore 3 uit 5

2,8

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Beoordeeld met 1 van de 5 sterren

This firm seems to be unaware of the law concerning distance selling. Having been presented with evidence of the courier losing the item to be delivered they ignored two requests for a refund demandin... Toon meer

Beoordeeld met 5 van de 5 sterren

My recent visit to the Alton centre ,Wickford, I had problem with a transaction there ,and a few members of staff assisted ,were so helpful and went above and beyond to put things right ,Denise ,Gar... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Lots of choice for garden furniture, plants and all the usual items you didn't know you needed until it's visited. We also stopped for some refreshments in the little cafe, very nice, welcoming staff... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Arrived with my family on Sunday, as the kids wanted to visit the place again. Unfortunately, the experience at the restaurant was disappointing. The trays were dirty, and I waited around 20 minu... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Tuincentrum
  2. Brits restaurant

Geschreven door het bedrijf

British Garden Centres is the UK's largest family-run garden centre group, originating in Alford, Lincolnshire. The business has over 60 locations across the UK full of amazing high-quality products at excellent prices.


Contactgegevens

2,8

Gemiddeld

TrustScore 3 uit 5

273 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,8

Alle reviews

(273)

78 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

We ordered in store with a promised…

We ordered in store with a promised delivery within 2 weeks it’s now week 3 no delivery and no one seems to know where our order is or when it might be delivered. Call backs are promised when we ring the store but they don’t always happen.
£1300 of our money gone and nothing to show for it

12 augustus 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Dear Cheri,

We are really sorry to hear this, if you could email us on enquiries@britishgardencentres.com with the centre and order details, someone will be in touch.

Many thanks

Beoordeeld met 4 van de 5 sterren

Simple to order

20 augustus 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Many thanks for the kind review Lawrence. We are happy to hear that you found our order process straight forward. All the best.

Beoordeeld met 1 van de 5 sterren

Awful plants

We purchased what was described as trailing lobelia in blue and in white. Neither sorts were trailing, both sorts were short lived, and the "white" turned out to be pale mauve. In contrast, those we bought at the local pound shop were correctly described and are still going strong.

18 mei 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

I'm so sorry to hear your Lobelia didn't make it. We'd be more than happy to offer you an exchange/store credit voucher if you return your plant to the store you bought it from with your receipt. If you'd like to discuss this further please email us on enquiries@britishgardencentres.com

Many thanks.

Beoordeeld met 5 van de 5 sterren

The staff are always friendly and there…

The staff are always friendly and there is always a good selection of plants

29 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Thanks for your kind review, Michael. Really pleased to hear you enjoyed your visit. All the best from the team.

Beoordeeld met 1 van de 5 sterren

Hardly any of the many plants bought…

Hardly any of the many plants bought from last year have survived or reappeared. I have bought some of your plants this year for one more try.

19 augustus 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

I'm really sorry to hear the plants you bought haven't made it. We do offer a 1 year warranty on all hardy plants - see here for more information: https://www.britishgardencentres.com/shop/static/plants-policy.html

Please email us on enquiries@britishgardencentres.com and we will gladly discuss this further.

Beoordeeld met 5 van de 5 sterren

We have always loved Loxley garden…

We have always loved Loxley garden centre but now under new ownership British Garden Centres it is even better.lovely plants of every description lovely shopping area and a brilliant cafe.

16 augustus 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Thanks for taking the time to write us a review, Janet! So pleased to hear you're still enjoying Loxley Garden Centre. We look forward to welcoming you back again soon.

Beoordeeld met 5 van de 5 sterren

Bought some busy lizzies beautiful…

Bought some busy lizzies beautiful purple flowers and put them in planters and they have masses of flowers and am enjoying them friends admire them tell them they come from Irton garden centre thanks

23 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Thanks for your kind review, Elizabeth! Delighted to hear you're happy with your busy lizzies. All the best from the team at Irton.

Beoordeeld met 4 van de 5 sterren

My experiences with British garden centres

HI
My last visit to your new aquisition Langlands garden centre was on the whole pretty good
My dislikes are you are to discontinue the sandwiches and cakes which are very popular in the walters snack bar and some of the main dishes in the main restaurant are not now offered
I have heard you are to start having to order from a board instead of going to the desk and looking at the food on offer
This sounds to me very like Macdonalds next door and I dont think it will bode well with your Langlands customers who have been loyal for years
Also why have you stopped the points system on my old Langlands card we used to mount them up until near Christmas and then cash them in
Otherwise so far nothing has changed a great deal but I hope it does not become like my local Whiteleys centre which is now a mere shadow of ots former self
Looks like big buisness is taking these family owned garden centres slowly but surely

11 augustus 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Dear Martin. Thanks for taking the time to write such a thorough review. I appreciate your comments about the food/restaurant and have passed them onto the relevant team. Just to let you know, you can redeem your existing Langlands loyalty points until 31st December 2024. Thanks again for your review. All the best from the team at British Garden Centres.

Beoordeeld met 5 van de 5 sterren

Lovely morning at the garden centre got…

Lovely morning at the garden centre got all we needed for a very reasonable price and best of all went to have a coffee then fancied a bacon sandwich but unfortunately we were to late the breakfasts had finished but the lovely chef said he would do one for us how great was that

18 augustus 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Thanks for the lovely review, Jill! So pleased you enjoyed your breakfast. All the best.

Beoordeeld met 4 van de 5 sterren

It has revived a good but depleting…

It has revived a good but depleting existing company but gladly has kept its hard working and loyal staff except the original cook
This center was renowned for it quiches but sadly the new cook isn’t providing the same good quality but the cafe staff are so good and hard working like they always were

17 augustus 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Thanks for your kind words about our team, David. We'll take your comments on board about the food - appreciate the feedback. All the best.

Beoordeeld met 5 van de 5 sterren

Always a great selection of plants

Always a great selection of plants, prices are ok, and the staff are always friendly and helpful. Perfect for bus passengers, as the bus stop is right outside.

12 augustus 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Thanks for your kind review, Vivian - so pleased to hear you had a nice time and picked up some lovely plants! We look forward to seeing you again soon.

Beoordeeld met 5 van de 5 sterren

Delivery spot on and so well packed

Delivery spot on and so well packed. Water feature is so realistic and fantastic. Great purchase!!

5 augustus 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Hi Cliff,

So happy to see our services performing their best and our products great! Thank you and I hope your future orders are just as smooth.

Kind regards

Beoordeeld met 5 van de 5 sterren

The quality of the product is really…

The quality of the product is really good.
It took a little bit of time to assemble but it was enjoyable, as we are really happy with our acquisition.

12 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Hi Pamella,

So happy to see our products exceeding standards, thank you for your kind words. We hope any future orders are just as enjoyable!

Kind regards.

Beoordeeld met 5 van de 5 sterren

Great product beware delivery

Great product of good quality.
But beware delivery which is on pallet 3 large heavy boxes circa 9 foot high shrink wrapped. Not manageable for elderly, those with mobility issues or individual households. This is ridiculous for a domestic delivery.

4 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Went to chapel garden centre to buy…

Went to chapel garden centre to buy washed gravel it’s said on price 3 for £10 and we wanted 6 bags so when we got to check out the lady said it was 6 bags for 30 pound we told her the big label said 3 bags for 10 pound so she went to check and said wrong label had been put on.but still left this label on 3 for £10 so had to pay £30 for six.

28 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Dear George, I'm really sorry to hear this. Please could you send us a quick email on enquiries@britishgardencentres.com and someone will be in touch. Kind regards.

Beoordeeld met 5 van de 5 sterren

Kingston, Lewes. Great food, friendly staff!

Incredible garden centre with friendly and helpful staff. The food is incredible, and always well prepared. Clean and great selection in the restaurant and shop, also a small but well set out children’s soft play which is always clean and the kids enjoy.

26 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Thanks for taking the time to write such a kind review, Chelsea! So pleased to hear you and your kids enjoyed your visit. We look forward to seeing you again soon. All the best from the team at Lewes.

Beoordeeld met 2 van de 5 sterren

Wolseley garden centre Rugeley was…

Wolseley garden centre Rugeley was scruffy and disorganized all the attention seemed to be focused on the dining area although the last time I ate there the glass topped tables were in need of a deep clean.
It used to be well managed friendly and a pleasant place to visit.

22 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Good Afternoon Patricia,

So sorry to hear about your experience with Wolseley. Your comments will be passed across to the relevant management teams for improvements. We do hope you'll give it another try and visit again soon.

Kind regards.

Beoordeeld met 5 van de 5 sterren

Got all the products I wanted and the…

Got all the products I wanted and the staff on the tills were very helpful I am disabled and the staff allowed me to come in the exit door to save me a long walk round the centre and the young lad carried all my goods to my car
Thank you K

12 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Good Afternoon,

Thank you for your kind words, it's so good to see our team making your visit fantastic! We will pass your praise across to the relevant team! We hope to see you again soon.

Kind Regards.

Beoordeeld met 5 van de 5 sterren

Relaxed cafe, Good Products, Lovely staff

We found the cafe relaxing, the staff really helpful and pleasant.
The gardening products we were looking for were easy to locate and at a good price.
The plant sale prices were also good value and healthy having clearly been looked after.

24 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Hi Neil,

So glad to see our team makes your visits enjoyable! We take pride in keeping our plants happy and healthy so that they thrive in your gardens too!

We hope to see you again soon,
Kind Regards.

Beoordeeld met 1 van de 5 sterren

Miserable unhelpful staff

Miserable unhelpful staff. Staff avoiding customers.

13 juli 2024
Review zonder uitnodiging
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Antwoord van britishgardencentres.com

Good Morning Mandy,

So sorry to hear about your experience in our centre. Can we ask that you email in with reference to this review with which centre you visited so improvements can be made. Our email is enquiries@britishgardencentres.com.

Kind reagrds.

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