Overall the experience has been good. Customer service is always kind however, not clear. I got into a situation concerning settlements as things were not explained or excuted as explained. It has... Toon meer
Bedrijf heeft geantwoord
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Brookhaven for me has been absolutely the BEST. Already 7 accounts have been settled/being paid off, all with the help of Brookhaven. I never would of been able to do myself all the work they have... Toon meer
Bedrijf heeft geantwoord
Everyone at Brookhavenlaw are so courteous and professional. They listened to my needs and helped me comprehend the process. Although I joined not too long ago, they're still in the negotiation p... Toon meer
Bedrijf heeft geantwoord
I gave Brookhaven Law Group 5 stars because they have truly made the entire process easy and stress-free. They have taken the time to understand my financial situation and helped me find a better... Toon meer
Bedrijf heeft geantwoord
4,3
Uitstekend
517 reviews
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I’m really not happy at this point with…
I’m really not happy at this point with Brookhaven. They dropped the ball on a settlement that should’ve been paid in full and one payment now I’m making payments on it. I just found out because of the laziness of getting the settlements done. I have now a credit collections notice on my credit report so I am not very happy until I can talk to somebody and get some of this resolved.
31 augustus 2026
Antwoord van Brookhavenlaw
Thank you for taking the time to share your experience.
One of our specialists will be in touch to discuss your individual concerns further. We value your feedback, which is carefully considered as part of our commitment to continually improving the service we provide.
It had been a very positive experience…
It had been a very positive experience overall excellent communication.
9 september 2026
Review zonder uitnodiging
Antwoord van Brookhavenlaw
Thank you for taking the time to share your experience and for your highly-rated 5-star review regarding our communication & customer service. We're delighted to hear that we met your expectations as we continually strive to provide excellent service.
Comfortable when speaking with…courtesy is key
Comfortable when speaking with professional staff. Great listening skills and always polite.
1 september 2026
Antwoord van Brookhavenlaw
Thank you for taking the time to share your experience. We're pleased to hear that we met your expectations as we continually strive to provide excellent service.
The way they explain everything i can…
The way they explain everything i can understand
31 augustus 2026
Antwoord van Brookhavenlaw
Thank you for taking the time to share your experience and for your 5-star review. We're delighted to hear that we met your expectations as we continually strive to provide excellent service.
Great Service
I am about 9 months into the program I called because I received a settlement email. The person was friendly and assure me everything will be fine. She made feel at ease. She answered all my questions. I accepted the settlement. Great Service!
27 augustus 2026
Antwoord van Brookhavenlaw
Thank you for taking the time to share your experience and for your highly-rated 5-star review regarding our customer service. We're delighted to hear that we met your expectations as we continually strive to provide excellent service.
Antwoord van Brookhavenlaw
Thank you for taking the time to share your experience and for your highly-rated 5-star review regarding our customer service. We're delighted to hear that we met your expectations as we continually strive to provide excellent service.
Everyone I talked to has been very…
Everyone I talked to has been very helpful so far as this is the first time I’m dealing with company
26 augustus 2026
Antwoord van Brookhavenlaw
Thank you for taking the time to share your experience and for your 5-star review.
We're delighted to hear that we met your expectations as we continually strive to provide excellent service.
I have been with this program for almost a year
I have been with this program for almost a year now and only one of the four accounts have been attended to. I had 2 smaller accounts removed and handled myself because there was no communication with the creditors after 3 months and one I asked them not to settle they did anyway. the largest one they havent started as i have received court notices. the phone calls at some point should from an attorney not an associate(which could be customer service). At this point I feel like im stuck and want considering bankruptcy because if seems like they arent moving in my best interest
1 september 2026
Review zonder uitnodiging
Antwoord van Brookhavenlaw
Thank you for taking the time to share your experience.
One of our specialists will be in touch to discuss your individual concerns further to help as best as possible. We value your feedback, which is carefully considered as part of our commitment to continually improving the service we provide.
Great at communicating when contact…
Great at communicating when contact contact is made. Sometimes, not very easy get the correct person to talk to.
31 augustus 2026
Antwoord van Brookhavenlaw
Thank you for taking the time to share your experience.
We value your feedback, which is carefully considered as part of our commitment to continually improving the service we provide.
Use another company
This process is extremely long and honestly not what expected. The fees are outrageous. The statements are not easy to read. My husband used a different company, paying less per month for the same amount of time (3 1/2 year term) and owed significantly more than. I. He is almost completely done. Finishing his term almost 8 months earlier than expected. He receives a written statement in the mail monthly on where he stands with each company. What was paid and current balance on each. Not some complicated spreadsheet. If I had known this company operated the way they do I would never have used them. My credit is beyond bad. I have no choice to continue as no other company can step in and take over. Almost 2 years in and still have companies that haven't been settled. Meanwhile all the late fees keep accruing. Don't use this company
14 augustus 2026
Antwoord van Brookhavenlaw
Thank you for taking the time to share your experience.
One of our specialists will be in touch to discuss your individual concerns further. We value your feedback, which is carefully considered as part of our commitment to continually improving the service we provide.
So far been a good company still in the…
So far been a good company still in the process. Hope everything goes well
1 september 2026
Review zonder uitnodiging
Antwoord van Brookhavenlaw
Thank you for taking the time to share your experience. We're pleased to hear that we have so far met your expectations. We continually strive to provide excellent service.
They are responsible and persistent
They have negotiated on our behalf and are living up to the commitment they made to us.
15 mei 2026
Antwoord van Brookhavenlaw
Thank you for taking the time to share your experience and for your 5-star review.
We're delighted to hear that we met your expectations as we continually strive to provide excellent service.
Brookhaven has been amazing
Brookhaven has been very easy to work with and has always answered any questions about the process. All of the customer service people I have spoken to in the last 18 months have been amazing. They have kept me informed once something was settled. I am very grateful for all of there hardworking people.
21 augustus 2026
Antwoord van Brookhavenlaw
Thank you for taking the time to share your experience and for your 5-star review.
We're delighted to hear that we met your expectations as we continually strive to provide excellent service.
When I signed up for your service I was expected settlements, not credit score destruction.
When I signed up for your service I was told that the most important thing was to ensure the debit continued for 3 months for the service to be most successful. I upheld that but what I have noticed is that using your service has greatly damaged my credit rating over the last 3 months. Additionally, I had the major debitor charge off the balance, which is not what I was led to believe would happen. You, or so it seems, helped to settle some of the smaller accounts but at this point it looks like a pyrrhic victory. So far I'm not convinced I made the right decision... When I talk to your representatives and express these concerns, I get the impression that they are simply blowing off my inquiries.
21 augustus 2026
Antwoord van Brookhavenlaw
Thank you for taking the time to share your experience.
One of our specialists will be in touch to discuss your individual concerns further. We value your feedback, which is carefully considered as part of our commitment to continually improving the service we provide.
Antwoord van Brookhavenlaw
Thank you for taking the time to share your experience.
One of our specialists will be in touch to discuss your individual concerns further.
We value your feedback, which is carefully considered as part of our commitment to continually improving the service we provide.
A little smoke, some mirrors.
It's a fairly straightforward process, defualt on unsecured debts, debts rack up with interest and fees, what was a 500-dollar balance balloons into a 1200-dollar balance, a settlement agreement is made for 400, which albeit is less than the original balance, is not a 67% savings as they like to boast about when they get your acceptance for the settlement offer.
26 augustus 2026
Antwoord van Brookhavenlaw
Thank you for taking the time to share your experience.
One of our specialists will be in touch to discuss your individual concerns further.
We value your feedback, which is carefully considered as part of our commitment to continually improving the service we provide.
Need to be in touch with me mire
26 augustus 2026
Antwoord van Brookhavenlaw
Thank you for taking the time to share your experience.
One of our specialists will be in touch to discuss your individual concerns further.
We value your feedback, which is carefully considered as part of our commitment to continually improving the service we provide.
Very easy to work with
21 augustus 2026
Review zonder uitnodiging
Antwoord van Brookhavenlaw
Thank you for taking the time to share your experience and for your 5-star review.
We're delighted to hear that we met your expectations as we continually strive to provide excellent service.
Customer Service is responsive and…
Customer Service is responsive and knowledgeable.
25 augustus 2026
Antwoord van Brookhavenlaw
Thank you for taking the time to share your experience and for your 5-star review.
We're delighted to hear that we met your expectations as we continually strive to provide excellent service.
Very well on asking any questions and…
Very well on asking any questions and my concern that I had also worked with me on my payment when I had a hardship on paying it.
19 augustus 2026
Antwoord van Brookhavenlaw
Thank you for taking the time to share your experience and for your 5-star review.
We're delighted to hear that we met your expectations as we continually strive to provide excellent service.
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