Ordering process easy, winter pansies arrived when expected and in good health. Plants not labelled for colour and have lots more yellow and only 2 white out of 30 Silhouette mix.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Most of the plants were fine other than the Pansy Panola XP Scarlets which had been over soaked prior to delivery and mostly just crumbled and fell apart. After planting over half have died and you d... Toon meer
Easy to order and all the plug plants (violas) were excellent quality. Delivered on time with pre-arranged dates for delivery. Cannot fault the service. Have ordered before and will order in the f... Toon meer
Bedrijf heeft geantwoord
Excellent service from Brookside. Of the 40 polyanthus plants ordered only 3 haven't survived, the rest are thriving. The plugs arrived on time and well packaged. Superb, thank you.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We supply only the very best quality plants at a time of your choosing. We’ve developed tried and tested systems to allow you to select a specific dispatch week for your plants when you place your order. This allows you to accurately plan your crops, help you save money by avoiding unnecessary heating of greenhouses and reduce inconvenience around delivery timings. Further recent investment in our systems now means that not only do we allow you to pick a dispatch week for your plants, if you have supplied us with your email address, we will now advise you in advance of the day that we intend to dispatch your plants on.
Why Buy From Brookside Nursery?
Geschreven door het bedrijf
- All our plants are carefully hand checked and selected by our expert order packing staff who all live locally to the nursery, returning to us every year to help during our busy spring season. All our plug plants are securely packed in specially designed packaging to keep the root system in place and the foliage protected in transit. Our plastic ‘blister pack’ packaging is manufactured from recycled material and is fully recyclable. Our cardboard packaging is also fully recyclable. We send out comprehensive growing instructions with each order to help you get the best from your plants.
Contactgegevens
Brookside Nursery, School Lane, B78 3DW, Tamworth, Verenigd Koninkrijk
- 0333 335 6789
- care@brooksidenursery.co.uk
- www.brooksidenursery.co.uk
4,7
Uitstekend
16K reviews
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Antwoord van Brookside Nursery
Hi Alan
Please accept our sincere apologies you were unhappy with your plants on arrival, this is certainly not what we would expect.
I cannot see you have contacted us in regard to this and we would love to resolve this for you, therefore I have emailed you directly to gain further information and look to a resolution with you.
Kind regards,
Anne
Brookside Plant Nursery
Antwoord van Brookside Nursery
Jan Ward,
We're so pleased you found the ordering process easy and that your delivery arrived as expected and in excellent condition. Thank you for your positive feedback!
Anne, Brookside Nursery
Antwoord van Brookside Nursery
MR Sebastian Cool,
We are so happy to hear that you are very pleased with your order of plug plants. Thank you for your kind feedback!
Anne, Brookside Nursery
Plug plants arrived in good time and in…
Plug plants arrived in good time and in great condition. They have been potted up and all are thriving. Not one has died. Thank you
2 september 2026
Antwoord van Brookside Nursery
Hi,
We're so pleased to hear your plug plants arrived promptly and are thriving! It's wonderful to know they've all taken well. Thank you for your positive feedback!
Anne, Brookside Nursery
As always lovely healthy plants and so…
As always lovely healthy plants and so well packed
2 september 2026
Antwoord van Brookside Nursery
Susan Slyfield,
We're so pleased to hear that your plants arrived lovely, healthy, and exceptionally well-packed. We appreciate your kind words!
Anne, Brookside Nursery
Antwoord van Brookside Nursery
Hi,
We're happy to hear your plants were well-grown and packed, and that delivery was good. We appreciate your positive feedback very much!
Anne, Brookside Nursery
Plants arrived in poor condition but resolved by Customer Service
Plants arrived in poor condition due to being bashed about by Royal Mail delivery service. After contacting Customer Service, they have offered to replace 50% of the plants ordered as a goodwill gesture, which is appreciated. Thank you for a rapid and appropriate response.
2 september 2026
Antwoord van Brookside Nursery
Hi
Please accept our apologies that your plugs did not arrive in the condition we would expect.
We take great care in packaging our products, but it seems they may have had a rough time during transit.
I cannot see you have contacted us in regard to this and we would love to resolve this for you, therefore I have emailed you directly to gain further information and look to a resolution with you.
Kind regards,
Anne
Brookside Plant Nursery
Arrived in excellent condition I've…
Arrived in excellent condition I've planted them thay look lovely cant wait for them to bloom
2 september 2026
Antwoord van Brookside Nursery
beryl edwards,
We're so pleased your plants arrived in excellent condition and are looking lovely. We hope you enjoy their beautiful blooms very soon!
Anne, Brookside Nursery
Antwoord van Brookside Nursery
Mr. Gary Smiles,
We're so pleased your items arrived on time, in great condition, and were packaged well. We truly appreciate your positive feedback!
Anne, Brookside Nursery
Received well packed
Received well packed, 2 of plants had broken stems but otherwise all ok.
1 september 2026
Antwoord van Brookside Nursery
Keith,
We appreciate your feedback and are glad most of your plants arrived safely. We are sorry to hear about the broken stems. Please always let us know if there are any issues on arrival as we will always look to resolve.
Anne, Brookside Nursery
Plants arrived on time with no…
Plants arrived on time with no problems.
The purpose made packaging ensured that the plants stayed safe and with sufficient water.
Thank you Brookside.
1 september 2026
Antwoord van Brookside Nursery
Mr Edward Admans,
We're so pleased your plants arrived on time and that our packaging kept them safe and well-hydrated. Thank you for your kind words!
Anne, Brookside Nursery
My plants arrived very healthy.
My plants arrived very healthy.
Well packed and ready to plant out.
Also good planting instructions.
Thank you
Yvonne Williams
1 september 2026
Antwoord van Brookside Nursery
Yvonne Williams,
We're so pleased to hear your plants arrived healthy, well-packed, and ready to plant. We're also glad you found the planting instructions helpful. Thank you for your kind words!
Anne, Brookside Nursery
Great service excellent plants
Great service, super plug plants very good price. Delivery was good and they came very protected and watered. Have shopped from this company before and will carry on in the future
1 september 2026
Antwoord van Brookside Nursery
Andrea Rich,
We're so pleased to hear you received great service and that your plug plants were a very good price. It's wonderful they arrived well-protected and watered, and we appreciate your continued custom!
Anne, Brookside Nursery
When the plug plants came they where…
When the plug plants came they where very green and moist well packed and a quick delivery but not to be picky 1 plant missing .
25 augustus 2026
Antwoord van Brookside Nursery
Geoffrey Mitchell,
We're delighted to hear that your plug plants arrived in such great condition, well-packed, and with quick delivery. We sincerely apologise for the missing plant. Please always contact us with any issues on arrival as we would always look to resolve.
Anne, Brookside Nursery
Quality serviceEasy to order
Easy to order
Quick delivery in designated week
Good quality plants in substantial packaging
1 september 2026
Antwoord van Brookside Nursery
Mr. Trevor Hassal,
We're delighted to hear that ordering was easy, delivery was quick, and you received good quality plants in substantial packaging. Thank you for your wonderful feedback!
Anne, Brookside Nursery
Antwoord van Brookside Nursery
Frederick Grimbley,
We appreciate your feedback regarding the plants' condition. All plants are grown to be the specification size advertised for the despatch week customers select, however changes in the weather can sometimes mean the plugs grow a little more than we would like.
We would not send out any plugs we felt would not still thrive though, so we would like to get this resolved with you, however I cannot see you have contacted us in regard to this, therefore I have emailed you directly to gain further information and look to a resolution with you.
Anne, Brookside Nursery
Our first experience with you.
Our first experience with you.
Very pleased with the quality of the plugs and their packaging - compared with other companies.
Will come back.
1 september 2026
Antwoord van Brookside Nursery
John Brown,
We're so pleased to hear you were happy with the quality of our plants and our packaging on your first order. We look forward to your next order!
Anne, Brookside Nursery
Placed order and received the order 2…
Placed order and received the order 2 days later great service
1 september 2026
Antwoord van Brookside Nursery
Carol Fraser,
We are so pleased to hear that your order arrived quickly and that you had a great experience with our service. Thank you for your wonderful feedback!
Anne, Brookside Nursery
Plants arrived in perfect condition
Plants arrived in perfect condition. The company kept us completely up to date with when they would be delivered. And price was very competitive
1 september 2026
Antwoord van Brookside Nursery
Ilfracombe in Bloom,
We're so pleased to hear that your plants arrived in perfect condition and that you were kept fully informed about the delivery. We're also glad you found our prices competitive!
Anne, Brookside Nursery
Quality and on time
1 september 2026
Antwoord van Brookside Nursery
Michael,
We're truly happy to hear that our quality and timely service met your expectations. We appreciate your positive feedback!
Anne, Brookside Nursery
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