Brother Reviews 

The Brother website picks and chooses what reviews to show, so if you look on their website at a product the star rating is not reliable.

Last year I bought a MFC-J6955DW, and it's the worst printer I've ever owned - but magically shows a 4.4 star rating. The only "low" ratings are ones they can react to and make themselves look helpful or make the customer look wrong so the system looks genuine.

I LOATHE this piece of junk. In 8 years of business revolving around printed documents, I have not owned a printer I have hated more or regretted purchasing so much. It's no surprise it didn't come with any meaningful warranty - Brother would go out of business from all the claims. This piece of $£%& makes me so angry and wastes so much expensive paper it sets me in a rage. If it hadn't cost so much money that I have no recourse to get back, it would go out on the curb for the scrap men. I will NEVER waste money on another Brother, and wouldn't inflict this level of frustration and anger on anyone else I know.

If you plan to purchase a Brother printer, make sure you look all over the web for reviews, and not just on their own site!

Spent ages researching printers and picked the Brother MFC-J5945DW. Was mostly an ok printer, photo's were nothing to write home about.

Then we moved from Australia to the UK and brought the printer with us, given the size of the machine / box that was a significant expense. Only to find that when we bought ink cartridges in the UK to refill the ink tanks, they have a chip on them that stops the printer recognizing them.

Contacted brother support and told the printers are region locked and cartridges will need to be shipped from Australia or buy another printer. No offer to part exchange, or even recycle the machine.

Did wonder why a ink tank printer had cartridges still, and it's a way to keep making money. Top marks Brother, I guess the environment wasn't top of your list.

Oh and no mention of the region locked settings in any specs or when I spoke to the sales people at Harvey Norman in Australia as moving to the UK was discussed when I bought the machine.

I purchased a Brother printer in 2020 in good faith from a UK website. I don't use it that much, so only recently needed to replace the toner (October 2022). I clicked the button in the Brother software for replacement supplies and was directed to a webpage with the toner I needed. I bought that model of toner and it wouldn't fit. Customer support said my printer is meant for the European market and so the UK toner is not compatible. They refused to offer any support whatsoever despite their software directing me to purchase the incompatible toner. I was disappointed by the lack of responsibility they accepted, especially for a company whose slogan is 'At your side'.

Purchased a brother lazer printer hl-l2310 and found that you can only print the whole A4 page, in other words if you wanted to print two documents on the same page you can't, it has no way to size your print, I am told by Brothers tech that I would have to get word to change that problem. I think that this problem should be highlighted before purchase
Since I wrote this, in contradiction to what I was told I have found a way to do this without microsoft word. Use ctri key and click on say 4 pics you wish to print on one A4 sheet- right click and in dropdown
click print, you will see only one of your selected pics. on right scroll down the options untill you see one with 4 pics, click that option and you will see all 4 of your pics, click print, done, hope this is of use

My third product, all previous experiences were excellent so I purchased a new unit 17.10. Spoke to tech support… absolutely damn awful in fact bordering on rude. Only interested in arranging a technician for £199.00 . Get a grip Brother, your customers will not stand from profiteering. Support the consumer who has already bought your product don’t fleece them ….!!!!! Maybe I should return the item and buy an HP ?

We bought it from the company for simple use, the installation was done with little difficulty after a few prints he wanted to change the inks, we bought and put the new ones and it only printed in blue. We did the cleaning recommended by the BROTHER support but it didn't work and they told us to try again and they ran out of ink.

Absolutely disgusting customer service.
Brother Laser Printers are Useless!
Please carefully consider a better machine. Brother are absolutely garbage at making laser printers.
£200 down the drain.

I bought a Brother Laser printer 3 months ago. The amount of ink they give you is tiny, such a ludicrous small amount. Then it started printing incorrectly, patchy, lines, missing. I tried to return it to Argos.
Call Brother, they said.

I did, here is the e-mail conversation...

In order to send this case to our second level team to have a look at it, I will need the following details:
- Full address (Business name if applicable) and contact number of where the printer is located.
- Model and serial numbers of all toners, serial number can be found on the toner on a white brother sticker label. (E.g. TN-1111, TKFF11X########11XXX1111)
- Model and serial numbers of all drums, serial number can be found on the drum on a white brother sticker label. (E.g. DR-1111, DKFF11X#########11XXX1111).
- The paper type and weight used in the printer:
- The serial number of the printer which can be found at the back of the printer on a white brother sticker label. This serial number usually starts with the letter E.
Please respond to this email without changing the subject of it.
Should you have any further inquiries please do not hesitate to contact us.

I am now too upset and have no more time for this.

Please refund for this faulty machine WHICH IS NOT EVEN 3 MONTHS OLD!
The same will be true for Argos who have sidestepped this issue adroitly.

DO NOT reply asking for more serial numbers.
Regards,

Thank you for your response.
Unfortunately I will need to know which Serial number corresponds with which toner model.
I also need the Drum Model and Serial number.

Thank you for contacting Brother support.
Please be advised that we have escalated your issue to our technical support team who will be in touch with you as soon as possible.
I trust that this information will be of some assistance to you, however should you have any further enquiries please do not hesitate to contact us.

So far, really good customer support re printer problem, so rare these days; phone support from real person, follow up email with suggestions for fix, and getting back to them if still not fixed. So far, so good…yet to see if we can actually fix the problem!

Non-existant customer service. Manuals available are woefully bad and fail to address even simple processes and fixes. Videos available are equally bad since they lump a bunch of machines with different keyboard/touchpads into the same group with no explanation as to how to fix one that doesn't have the same keyboard. Online help page just circles you back to garbage. So Brother hope you read this (and the 10 other less than sterling reviews that I have left) and get back to me. Garbage company. Stay away from them and work with someone who has real customer service and some integrity.

Bought a new Brother MFC-J6930DW, for my workplace, having already it's predecessor, the MFC-J6920DW, for working at home. Both printers are great and provide full duplex A4/A3 printing, scanning and copying.
The new one developed a fault after just 5 months, so I contacted Brother and within one week they sent an engineer to site who found that an internal drive belt had slipped off a drive causing the drive rollers not to discharge printed pages.
Great service and many thanks Mike and Brother.

Great value for money.
Easy to print over the internet, high quality prints (depending on which PDF viewer you print from, recommend Microsoft Edge, avoid Mozilla Firefox and Adobe) and reasonably compact.

Brother (Online) Customer Service Is Utterly Useless
BROTHER : MFC-J4340WD / PRINTER/SCANNER

They don't even have a product feedback form that I may inform them of their product's faults and why it should not be purchased by Disabled People with Mobility Issues.

modern brother sewing machines will cause you a lot of problems, I really wouldn't recommend the brand unless you're willing to buy a vintage sewing machine. Personally i've been going through hard struggles with my xn2500; tension issues making ugly dirty stitches and buttonholes even after being reviewed by a professional.
Vintage, old Brother sewing machines were good because they used to put good components in their machines unlike now.

Good alternatives: Janome, Juki, vintage Bernina, Elna.

Have bought a sewing machine for my mum, she's had it now for 2 years and hates it, due to it snagging all the time when she sews, iv'e had it 'repaired' under warranty, but the problem still persists. They dont want to tell argos to give us a refund. And have had a loss of confidence in thier 'repairs' all i want now is a refund from whoever.

Purchased an all in one laser colour printer 14 months ago and subsequently 6 months later recommended a similar printer to a client. The clients printer was not functional a short time after purchase and was replaced under warranty causing difficulties for their business. 2 months after my warranty expired (they say only 12 months warranty) my colour laser printer is not functional. They gave me the details of the nearest repair centre, some 285 miles from where I live.
They certainly will not receive any further recommendations nor will I be purchasing any of their products again.

I feel let down by the Brother warranty on my printer.
Customer service just seemed to want to waste time. Days of emails, then they said it's no longer under warranty. Sent them a screen shot from their website where it states 3 years warranty. They denied this was even their website!
Given up now as the whole experience made me realise it was better to ensure I never use another Brother product again.

I had a problem with my Brother ES2200 embroidery and sewing machine. Took a few tries to get through to their technical support centre, but I couldn’t have hoped to find someone more knowledgable and helpful when a technician did answer the phone. His knowledge of my exact model was extensive and when I explained what I’d done he instantly knew the problem and delivered the solution in an easy and straightforward way. Problem sorted!! Excellent service and free, what more could I ask for? 🤗

Needed help in installing a label maker- many hours spent just trying to download a compatible label maker. My advice - don`t expect their chat help to be helpful - all they do is send complicated instructions - you have to be an expert computer technician to understand what to do. Am terribly upset at how unhelpful they have been.

Ok, so great printer for our office - its wireless and very economical to run we chose the Ecoprint option because were sustainably minded and we just love our little all in one printer. I just wish we could report the same for the customer service, they are very rude and unhelpful and that's if your lucky enough for anyone to answer the phone. It's a real shame because the product is good nut the service is shocking! looking forward to our contract expiring next month. (that's another thing... you would expect someone to pop us a call and say hey just noticed your contracts coming to an end next month is there anything else we can help with?) nope even that seems too difficult for this company - never again!

I've ordered a mat to sdx900 and guess what, Not compatible.
I've got so many problems with brother products in the past. I'm going to choose another way to do my job. I highly recommend do not buy this stuff because you will freak out. There is not as much supply that is needed and the support is rubbish.