Brother Reviews 

Absolute garbage. Constantly offline, constantly reinstalling drivers. Save your money and buy something else, but DO NOT buy a Brother printer!

I ordered ink cartridges on their website inputting my printer model as required to. The site brings up ONLY compatible products for my printer. Easy eh!! No! I received 3 cartridges, 2 were correct whilst the 3rd was not compatible with my printer. 3 web chats later and eventually I was advised to call the admin department. They issued a return number for me but insist I pay postage! I have refused as it was impossible for me to order the wrong ink and the mistake is by them. Incredibly they refuse to accept this! I have ordered another ink cartridge but whilst I wait for it to arrive I cant use the printer. This will be the last Brother printer I buy. Well done Brother customer service.

Wasnt impressed with the customer service as they point blank refuse to support you even if their machine is crappy and causing issues due its hardware or software faults. BWARE of this cunning company to treat you as Rubbish after you bought their Very expensive Printer. They want you to BUY their Ink toners which is extortionate price comparing to other ink suppliers . I am sure there is way to sort this thing out even if you go for slight cheaper price ink supplier. They will make you hostage for NOT Buying their ink. Its a FULL running SCAM, I felt like speaking to bunch of thugs with their way of attitude and replies . WILL NOT BE getting anymore crap products from these scammers.

Bluetooth on thermal printer still won't connect. This has been happening for months and is now out of warranty. I didn't realise I had to contact brother directly during the warranty period - I had been in touch with the company we bought the printer from, and had no response even after multiple times of contacting them. I then contacted Brother and went through all the troubleshooting and it still doesn't work, so I will now need to purchase a new printer and will not be purchasing from brother and £600+ is wasted!

Appalling service and after-care. This company shouldn’t be in business crap thermal printers I’ve got through five of the bloody things in the last two years and still don’t have one that works properly. The support is zero and no one seems to know how to fix things I’ve done a reinstall and still the bloody things don’t work rubbish absolutely rubbish don’t deal with this company whatsoever. I do not have a good thing to say about them and they cannot rectify the issue . Anyhow, they have cost me lost sales which I won’t get back. Avoid at all cost.

This was my first Brother printer (DCP-L2627DWE) - and my last. After less than a week but many, many hours spent on it and on the phone, I have today returned it to the supplier as unusable. I would never buy this brand again. I won't go into the whole sorry saga, I just advise others to avoid this brand.

If Brother want to check this experience they can listen to the recordings of phone calls and read my emails. The courtesy of a reply to the latter would actually be helpful.

I got the JD4540DW Printer. The inks cost approx £80 for a full set. I barely do any printing, some odd pages here and there. After hardly any use, the printer ink is showing almost empty. The reason is that BROTHER PRINTER SELF CLEANS APPROX 2-3 TIMES A WEEK. I was shocked to see that it does this EVEN IF YOU TURN THE PRINTER OFF!!! Yes, you have to pull out the cord for it to stop. The print quality for images is poor,despite this being an expensive printer. The other features are quite good such as scanning to a printer, or cloud storage. however they still lack the quality and some features of a Canon (eg printing in a booklet format).
I could go weeks without using my canon, yet when i did, the print quality was superb.

I purchased a Brother J5345 Printer from John Lewis which had a fault upon arrival.

I contacted Brother who responded the very next day. The problem was quickly escalated, the fault identified and a new unit dispatched, all within a matter of days!

Unfortunately, the replacement unit was also faulty (Apparently a bad batch which Brother have now flagged).

Once again, Brother responded the very next day and offered another replacement. When I said I would rather return it to John Lewis for a refund they said "no problem" and gave me an RMA number.

At every step the support from Brother was swift, efficient and friendly (Unlike John Lewis).

Minus 1 star because the units were faulty to begin with.

Since my review on 10/08/23 I have found and installed a more complete operating sytem. The printer will now scan to my PC using wireless, and controlled from the PC.
The clock is still running half and hour slow.
I am mystified as to how people have been able to ring Customer Support, a whenever I try I get a recording saying the number is out of sevice, please try later. There is a chatline, but it only works on Whats App. I have no wish to use whats app, so I get no customer support.

I purchased a Brother printer and when it arrived I set up. but it was printing blank pages. I went to the Brother website to get support. I entered my email and phone number and within 2 min received a call for a Manchester (UK) number the guy first linked to my laptop then found that the dirvers had not loaded properly and downloaded the new version and fixed that but something was still not right. He said he would get his supervisor. The supervisor immediately said, and quite agressively, they (support) had not done anything wrong. Then he quickly showed me a "list of infections" on my laptop and said I needed another Firewall software applicaton (Microsoft firewall is already on the laptop anyway?). He wanted me to pay £129 for a 3 year license and he would get someone to phone me to clean the machine and install it. 1. Why is Brother tech support selling other software? 2. Why was the tech supervisor so agressive in selling the software and showing me a quick view of all the "infections"? This is a scamers way of operating! I did not pay anything and put the phone down. Brother can you explain what is going on with your support? If this is how your support operates I would NOT recommend anyone to by your products.

terrible company, customer support appalling, like dealing with HMRC, BT etc, "computer says nooo", AVOID, typical large corporation that does not care about customers when things go wrong, they make everything so tedious in a hope you go away.

Bought a colour label printer, it is not as described and it’s just a terrible product. I cannot send back as I’ve used it, regardless that it’s not fit for purpose. I contacted Brother to see if it was me that was the issue and looking for advice and guidance on how to use the machine and the service was terrible. Unfriendly, unhelpful and couldn’t give a rats backside about their customers. Terrible products, terrible service, terrible company. Avoid at every cost!!

Bought BROTHER DCPL3550CDW All-in-One Wireless Laser Colour Printer

Advertised as printing 1,000 sheets. Barely prints 300. Told this is normal. Spent ages trying to get a refund.

Bought a Brother MFC-J4540DWXL in March 2022, had to return the first one because of a fault. The second one appeared to be ok until just out of warranty when it developed a fault with print alignment. Brother support just washed their hands of it, effectively saying that we were on our own and would have to pay to have it repaired at an approved service centre. It was not a cheap printer and is only 15 months old. Not happy with their attitude and lack of customer service/support

Please don't use brother.co.uk. Their after-sales service is awful! Simon, who I chatted with now, took me for an idiot, I think. Their website is hugely unfriendly if you want to buy supplies and lends itself to mistakes very easily. Of course, Brother don't care about this...Phone them, he said...Really? I thought that's what customer care is all about! Clearly not with Brother!

Wow! I must be the exception to the rule here. Ive just bought my very first Brother inkjet printer after years of buying from HP - HP+ did it for me, Im not interested in free ink or monthly subscriptions, HP printer 1 month old 'returned to sender'
Anyway, the Brother arrived within a day and after a small bit of hassle for half an hour getting to know how to operate their control panel, all up and running as any printer should. I look forward to many years of hassle free printing - just as long as it stops printing when running out of paper & ink just like HP used to do. At least I had to search for Ecopro for info, unlike HP who deceive customers into opting for HP+.

After years of using Epson and HP printers, I thought we would try out a Brother printer for our A4 and A3 business printing and scanning. I also signed up to their EcoPro service (which automatically sends replacement cartridges throuygh the post). This service went down on 26th May and came back on 2nd June. During that period the printer was locked by Brother and would not work. They say it was locked because we subscribed to their EcoPro service, which needs to communicate with their servers at all times. If their server goes down, as it did for a week, any printer connected to it will not work. That is no use at all. The Brother help during this period kept pointing me to driver updates, factory default resets. it wasn't until the service came back that they admitted that none of these solutions would have worked as the printer serial number is locked to their servers. In that time we paid IT engineers, who couldn't solve the issue, and had to buy a new HP printer that we didn't need. I warn anybody thinking of buying a Brother printer and signing up to EcoPro that it is likely to be a very big and expensive mistake. Stick with the more well known brands.

I have always used and purchased Brother printers, I have to my own mistake purchased and tried others but had to return them because they did not perform as brother printers did
I have just purchased my first Brother MFC-L3750CDW Colour Laser Printer, wow I don't know why I have left it so long before getting my first laser printer, it is fantastic, the print quality and print speed are amazing, thank you Brother for keeping your usual standards.......

Tout-en-un de la marque acheté, les drivers non jamais été 100% compatible windows, gros problème avec GIMP (connu du support, aucune solution). Après 2ans, le tout-en-un active son programme d'obsolescence et ne démarre plus une fois éteint.. astuce qui fonctionne encore: sortir le bac lorsqu'on la branche électriquement et elle s'allume.

I bought a printer from AO with a £50 cash-back claim. Seemed a good deal until I tried to claim the £50.
Brother said the printer was never on a cash-back deal & AO couldn't go back 14 days to check.