Brownells Reviews 

There shipping is horrible. Going on 2 weeks and still no order. Never again

Ordered parts on 6/23/20 7/4/20 still didn’t receive them customer service would not help was told they would resend the order 2 days later found out that was a lie. Called customer several times after waiting on hold for an hour was told to call the postal service. Would not refill the order or give me a refund.

Terrible service lie to you about shipping 6 days late an still hasn't came in will never use this site again! Very unprofessional services an lack of communication!!!

Been a customer for 30 years. I ordered 10/22 parts on 6-29-20. Pkg has been in Kansas MO from 7-1-20 to 7-10-20 (today). Still there & not moving. Mail innovations shipping does not work.......period. I'm going to reverse charges.

This is the 2nd time this happened. Last time barrels arrived sticking out of a square box with no packing & were damaged on the muzzle ends, They use to ship barrels in round cardboard tubes.

Franks son, Pete destroyed Brownells. Total collapse has been in the making for the last 10 years. Never going back

Ordered an aluminum spacer for my PC9 stock through them and it got stuck at a sorting center for 2 weeks because of the shipping method they chose. When I went to the office, they told me it never showed up and to take it up with brownells, so I did. Got a representative via the online chat who assured me they'd make it right and they'd get back to me the following Monday. They did not. It randomly showed up a week later with no further tracking scans. They charge too much for shipping thru UPS Mail Innovations, which also sucks. And apparently they ship entire guns through the mail and those get lost too! Insanity.

Only putting 1 Star because it won’t let me put 0. Worst customer service experience I have ever had. Waited on the line for an hour just to talk to a representative and was then transferred to the “support team” where I’ve now been on hold for an hour. To top it off, I placed an order 2 weeks ago and it has yet to arrive....spent 2 different 5 day periods at 2 different locations....thus the reason for my call today. Do yourself s favor and don’t waste your time or money with this company!

Horrible customer service! Hire and train more people or quit wasting peoples time and money!!!

Terrible company with bad business practices. Placed an order for a case of pro grib at 8am, found it 50% cheaper so called at 9am when customer service opened to cancel the order. They said it was already processed and I could return it after it shipped. Guess what it was not eligible for return once it shipped. This company sucks

You guys use to be very good place to buy anything gun related last year I purchased a rifle from you you guys I paid full price you guys then placed the rifle on sale I contacted your office you guys did not even bother to call back, I just called this morning for and order that I paced over the weekend left a call back number one of you representatives called back playing stupid that could not hear me, I never have issues with this phone I have been on the phone all morning, your customer services is horrible I will not spend another penny with you guys I remind you there are a lot of other retailers out there selling the same for better price and excellent customer service

First off I live in Ankeny, 60 miles west of Grinnell. I order a trigger from Brownells. It was shipped to Brooklyn Park, MN, sat there for three days, was then shipped to Kansas City, MO, after three day it got shipped to Ankeny where it got shipped to West Des Moines, finally shipped back to Ankeny. It took 11 days to get to my mailbox! I will not order again from Brownells! Brownells wants you to but there EDGE shipping for $49 to get better shipping, not happening.

Was supposed to get my item today by 8PM.. One facility had my package for 2 days, then another for 2 days. USPS was notified electronically, so package is still not there.. I was referred to this company by a friends some years ago, I should have looked at the reviews first. Lesson learned

I gave Brownells a try and ordered 2 PMAGs. It took them a little while to even get the item shipped out and when they finally did the shipping is taking forever. The literally got the slowest and cheapest possible shipping method to send the item to me and I paid $5 for shipping!! Its been over 10 days since placing my order and still no sign of my package (It was expected days ago). Their customer service told me that it was my responsibility to locate the package and didn't bother to tell me what they could do to help me out. All of this over 2 rifle magazines. Will not be using them again & would definitely not recommend. Listen to the other reviews and steer clear of them.

I ordered a sling and I received an email from them that it will deliver yesterday. Cool. Yesterday came and went no delivery. Today, no delivery. Contacted my Post Office and they said UPS didn't deliver it to them. Tried to contact UPS but they offer no service for this type of delivery. Contacted Brownell's, "Just wait another week." I'm about to contact my bank and have the charge reversed.

Horrible customer service. I returned an item over a month ago and absolutely no contact from Brownells, nevemind a refund. I've contact them 5 times, 3 emails, (no reply) and 2 phone calls. Each time I get a auto-reply stating they will look into it and let me know. They just lost a good paying customer.

Let's see honest experience. I ordered a feed tube spring for my ks7. Not to hard just a spring about 30inches long I'm guessing they said I need to trim it. Well that was close to 3weeks ago. When someone orders parts how long do you guys wait ti acrually mail stuff a week. Because that's bulls÷$t. Should have been mailed out same day if not the very next. Wouldnt order from them again EVER

Placed an order and it was cancelled for no reason and no explination. Wont be purchasing from them again. Too many other places to find the same products at the same or lower prices.

I ordered a bolt / trigger spring from Brownells. And waited for them to ship it. And waited. Sent an email, just got the automated response. Waited some more. Sent another email, got another automated response. Finally they sent a tracking number, but per that tracking number they had not yet dropped the package with the carrier. Waited some more. At this point I ordered a spring from another vendor. It shipped. It came in. I installed it, and the firearm has been back in service for about 3 weeks. Today the spring from Brownells came in. I am sure it is a very fine spring, but what use is it to me? They need to step up their game, both in terms of turn around time and customer service.

Ordered a poly 80 serialized had problems with the build I believe I have a defective locking block contacted brownells they gave me the run around refered me to poly80 but they dont answer emails or phone , called brownells again they told me had to speak to a supervisor but they were not available the first time I called they said the same thing .Im still waiting for call back twice they told me a supervisor would call nothing .First and last time I buy from brownells zero help .lost my biz never again will I buy anything from brownells. WN

Don’t bother with gift cards! My parents ordered me a gift card (an email) and after 2 days I didn’t receive it. So I contacted Brownells customer support and they said the email would be sent FIVE DAYS after ordering! Unbelievable and illogical.

ABSOLUTE TERRIBLE SERVICE
Waited over a week before calling me to verify payment that was already charged then cancelled my order