Brownells Reviews 

I ordered over $100 worth of gear from this place only to have FedEx not deliver it. Tried to contact FedEx but was told they would only work with Brownells when filing a claim. Contacted Brownells and was told to buy shipping insurance the next time. So I basically lost over $100. This company is worthless. Never again will order from this place.

!!! ATTENTION !!! BROWNELLS / BROWNELLS FRANCE

JE DECONSEILLE VIVEMENT TOUTES COMMANDES A CETTE ENTREPRISE / JE DECONSEILLE LES COMMANDE A CE SITE !
SI VOUS DESIREZ PERDRE DU TEMPS OU DE L'Argent.
Commande faite en date du 15 JUILLET 2020, rien n'arrive, rien de livré, les retours sont bidons, impossible de les joindre par telephone.

Pour ma part, je vais entamer une action au TC.
J'ai mis en demeure, nombreuses relances, j'attends qu'on me recrédite mon argent pour un montant de 235,50 euros !

Fuir fuir fuir...étonnant que cette societé soit toujours en ligne, mais ils sont bien connues des autorités pour de tres tres nombreux cas de signalés !

A FUIR / stop aux commandes !!!!

Confirms orders, and then cancels. Unreliable.

After months of back and forth emails I called to resolve the matter of them cancelling my order without notice there were 191 people ahead of me in the queue. I’m not going to wait on hold all day long to get a credit that they charged for shipping protection on an item they NEVER shipped. This company has lost a customer for all of my future orders. This is perhaps the worst customer service I’ve ever experienced. With 191 people ahead of me on the call I’m going to go out on a limb and say that this company probably going to loose a lot of customers. Congrats.

I have ordered many items from Brownell's, and highly recommend them. Every item I have gotten has worked as described and was at a decent price. Even items that were on backorder were delivered in a relatively short time.

I ordered 5 magazines for my M1A. Had I known they would use FedEx Smartpost, I never would have ordered. This must be the worst way of shipping in the world. It took 7 days to go 200 miles! I could have ridden a bicycle faster. Crap. Just crap.

Website is bad, place in order and received, wrong order, called customer service, refuse to return.Never will used this company Since 1939.

SCAM ALERT!!! DO NOT BUY FROM BROWNELLS!

I ordered ordinary 380 auto ammo but they sent me just the bullet projectile and claimed that is what I ordered, I explained to customer service that they advertised ordinary 380 ammo online for the order but he still didn't see it. They are deceptive on what they advertise just to sell their products.

I don't know why all the poor reviews. I ordered my 22 ammo on Thursday at 4 PM when it became available in stock, and it was sitting at my house Monday morning via Fedex. If that's not excellent customer service I don't know what is. Thanks Brownells, I'll be back!

I thought this company was great until I had to make a return. It was my first and last return because I'll never deal with them again! I shipped back a $300 scope mount and even after they received it over a week ago, I still haven't received my money! I called and left a message twice on their useless "call back" system and no one called me back. It wasn't until I called their departmental line that someone actually picked up. Even then, they were absolutely of zero help! The supervisor was rude and unapologetic!!! Needless to say I got nowhere and they still have my money. Sorry to say it but I'll never do business with them again, I'll stick with Midway USA, Cabelas and Optics Planet etc. I should've checked their reviews sooner and maybe I wouldn't be so surprised.

I have ordered a glock 26 slide that's optic ready and when I received a delivery update which was 4days earlier than expected date. But of course package was nowhere to be found. Long story short in the beginning they were sure to let me have my slide after a little wait. It has been almost 2 month and they claimed today there is nothing they can do. What a disappointment with this company and such a irresponsible result. If anybody is considering to order anything take this review as serious consideration. Their customer service i have to say it's one of the worst in firearm industry.

The worst, more than worst! Pete ruined everything his dad had done. Order a tiny front Kovak front sight and they said the driver put it by my front door not in my mailbox.just stupid. Services sucks ass please for God sake do not do anything with this company, don't even use the bathroom because you'll maybe get a refund and that's the only one they'll give you if you catch my drift. I'm not kidding. So tiny pete/go back to petting your cat and let someone else run this piece of crap company. And service are a bunch of indoor astronuats, no help and bad breath a rude little wussy.

They are a full of crap company. PC and 2A don’t go together. They Lie and promise , knowing they are deceiving you . Stay far away from these pretenders .

Truly horrible experience this week on an order for a Leupold LTO 2 HD. Ordered Monday of this week after calling to confirm the item was actually in stock. Paid for next day delivery. Come Thursday and despite the order showing as 'shipped', there was no tracking number and no product. Multiple chats and calls to customer service. Latest was that a new order was created and it would go out Friday 'at the latest' and would have Saturday deliver specified. These folks charged my card more than $1300 already. Literally one of the worst online purchase experiences I have had.

Update - item was shipped on Friday, but weekend delivery was NOT specified despite being told in writing by CSR that that would be done. So instead of having this 3 days ago in advance of a hunt, it will be sitting on my porch until a get back.

Ordered 2 items which the website clearly advertised as "In Stock". Delivery date was given. We are now 2 weeks past the delivery date and still no items. Emailed Brownells multiple times and received no response. Finally was able to navigate to my order which is now listed as "On Backorder". Bait and switch. Lousy customer service. Very unhappy.

I received a order of springs for a 1911A1 Wednesday before last. The package was not sealed and a spring was missing. I contacted Brownell Thursday about the issue and was told a different department would call me back. 8 days later i have had no one from Brownell contact me about this. Each time I have contacted them about it I get the same answer about someone will contact me.

Today i finally got thru to someone to help. in defensce of Brownell they were afftected earlier this week to storm damage and did not have power for a couple of days.

Ordered item they said would fit according to the Q &A section. It did not.

Ordered another part based on a video they posted. Received different part. I called their number. The automated system set it up to call me back. They never did. I called their Tech department a day later and got the exact opposite information than the video described.

I tried to return second item by calling them and getting the process started. They said they would send a shipping label by mail to me for the return.

I then called 2 days later to start the process of returning the first item. I was told they would e mail a shipping label to me,and this is only way it is done. I ask them to check on the progress of the first return. They told me nothing was being done.

The worse customer service I have ever dealt with. It is as if they have no clue what they doing and don't care about the customer. They seem to be just selling parts and hope you don't return it if you get the wrong one. The whole ordeal just screams at me they don't care. Do yourself a favor do not get involved with these people.

Wish I had looked here first because my experience has been the same as countless others. I ordered a few magazines on 7/14, and as everyone else stated they took a few days to ship. Got an email that my package had been delivered but I had nothing at my door. Contacted them and they said their records showed the same and it would take 30 to 90 days to investigate and come up with a resolution. Not acceptable at all, I guess I will have to dispute this with my financial institution to get a refund. Extremely poor business practices.

My order took so long, after 30 days I canceled and they were understanding and refunded the money, cool right?
Another week goes by and the package shows up. The right thing to do is send it back to them, so I called I talked to a woman who was argumentative, having a bad day and turned this into a negative for me and her company. I have had a similar experience each time I call. What's going on at Brownells customer service?

Ordered 3 guns... after going thru there verify process with 54 people ahead of me, I do the dance only to find out a week later by me asking 2/3 guns I ordered canceled and want me to call them again about the gun they did not cancel. Terrible business and find a place that takes the customer seriously and communicates better.