Brownells Reviews 

Ordered a benchrest 6 weeks ago. Brownel's charged my card right away, but after a week they cancelled the order. Called them, waited on hold for 2 hours, not one apology. Cust svc person said, "they're sold out. want to order a different one?" which I did. Stupid idea. This one was supposed to come 2nd day air, a week later it shows up. It's way too heavy to use, so I called again and ordered a lighter one. It was supposed to show up but didn't after a week, so I called Brownells again. After waiting another 90 minutes on hold, they couldn't find the order. WTH? Two days later it shows up. This morning, Brownell's charged my card again for the original purchase. WTH. Called they and after waiting another 90 minutes on hold, not one apology, asked for a supervisor who was a complete a'hole, asked for a manager, still waiting for his/her call. I called my bank and issued fraudulent charges and filed a complaint with the BBB not that it will help any. What a screwed up company. JHC

This was My Experience with Brownell's Customer Support.
Your mileage may vary.

Me: [4/22, 6:09 PM]
I just placed my order using Bank Transfer 3 as an Option. However, none of my bank account information was asked for.

How does this option work? My order number is ****.
Can you assist me with making an order with my Credit Card?

I did not see Using a Credit Card to place my order as an option.

Thank you!

Me: [4/22, 6:11 PM]
I also did not see a place Where I can enter in my Shipping Address for fedex...

Brownell's: [4/24, 1:38 PM] +1 (720) 924-2459:
Hello ***** *****,
Our minimum order for the Federal American Eagle Ammunition is 4 boxes of 20-rounds.

Me: That's good to know, but Doesn't Answer My Question of can you pay with a Credit Card, Because there is Not an Option for Credit Card Payment on your Website at Checkout....

Also I was looking at the 120 round can which equals 6 Boxes of 20 Round Federal Ammo... Please hook me up with someone who knows about this if you don't please.

Brownell's: [4/25, 7:33 AM] +1 (720) 924-2459: Actually it’s 120 rounds. We apologize for the error. And we do not accept Credit Card Payment at the moment. We are currently updating our payment policy

Brownell's: [4/25, 7:34 AM] +1 (720) 924-2459: Minimum order is 4 boxes of 120 rounds

So that was My Online Experience above.
It's up to you if you want to do business with Brownell's.
Do so at your Own Risk. Look at and Read the Other Reviews First....

When searching for ammo online, it comes up with the Product Being Searched for, not the Entire Website, so if they have these restrictions, they surely Do Not make you aware of them before you place an order.

Also their Chat and Phone Service is non-existent.

They will get back with you however....after you Download the WhatsApp App.

A Pain and Unprofessional.

Pop up stated that if I signed up with an account, I would get a code for $10 off of my order as well as Free shipping. I signed up, got the code "RTA" but when I went to use it, it wouldn't work. During chat, I was told that it isn't for free shipping although the email that I received said it was. They also told me that the $10 is only valid if $100 is purchased. It didn't say that on the email either. Shady, shady, shady. No resolution at all. Will pay extra to shop somewhere else. Now seeing all of the reviews, I feel like I dodged a bullet.

I was shopping for a certain kind of ammo and a Google search showed that Brownell's had it in stock. After getting sent to their website I learned they didn't, but they offered me a discount coupon for a future purchase if I entered my email. Ok, I was a sucker.

They sent the coupon - - expired almost a month before they sent it. Then they started peppering me with useless email ads.

The kicker: I tried to unsubscribe and I got a message that the option isn't available unless I disable ad blockers. I have no ad blockers. I double checked. Tried with another browser and got the same message.

Aargh! Deceptive business practices! Never again! How does an established company get so terrible?

Diese Firma ist eine Schande! 3x eine Mail geschickt (Brownells.ch) und nie eine Antwort erhalten. Auch nach 3 Wochen nicht. Versucht anzurufen und keiner geht ran. Das ist Kundendienst vom schlechtesten. Die glauben wohl Kunden seien von ihnen abhängig (to big too fail). Nein, es gibt auch andere! Hat nicht einmal einen Stern verdient.

This is not a 5 star review, I just wanted you to read another less than 1 review in a different spot. Brownells sucks!
Ordered in stock 9mm bullets, was supposed to ship in 3 days, a week later... no email, no tracking number, checked order online... BACK ORDERED! Looked at website again... In Stock! They play bait and switch... Called, emailed, no response or call back. I have to wait 11 days to open dispute with discover. I will because I am going on trip and I don't want 1000 bullets sitting on my front porch. Will never order from them again.

This company is horrible, don’t be like me and think hey it’s a big company lots of people on social media are sponsored by them and they must be legit, they are horrible and I haven’t written a review in years but do not order anything from them, showed they had a geissele scope mount in stock after ordering didn’t ship for a week, emailed and got a message that due to large volume they would respond to message in 2 weeks, called and was on hold over a hour to get someone on phone and took 15 min to confirm they didn’t have it and they were going to refund my money, I ordered elsewhere that actually had it, then another week later they bill me for it and ship it out, needless to say can’t get a response to get ahold of anyone there, this place is garbage beware.

Was originally quoted 5 days to receive the item, ended up being 16. My order wasn't even processed until day 13. Then I was told they were covering shipping costs for me for the "technical update(I understand that but this given situation was a joke), which that never happened. They sent me the correct product. That's about the only positive thing I have to say. Won't be ordering from them again if a company can't keep their word.

Wow. Ordered a rest. Took forever to arrive. Wanted a lighter weight one, ordered it, money taken from my bank, after two weeks still no rest; called BROWNELLs waited 2 hours on hold only to be told that they’re changing their system; the rest I wanted is now out of stock; ordered a different model with 2nd day air - this is the third day and while BROWNELLs took the money from my bank I still haven’t received even an email that the rest is being processed let alone being shipped. Wth? Been waiting on hold for 169 minutes to talk to them. The Caldwell at my local Sportsman Warehouse is looking better every day.

Poor customer service, 2 weeks later order still not shipped, different excuse every time I call

I purchased an M16-A1 stock for a MK-12 Mod 1 build only because they had it in-stock. I recently purchased their M-16 A1 buffer kit and several hundred dollars in tools. Now, As soon as I ordered the stock and they held my funds, they made it "out of stock" status without telling me in an e-mail or anything. So I waited 2 weeks for it ship thinking it's in-stock and they are holding my funds, but It's not going to ship??? So I called. over an hour hold time with 80 people ahead of me??? So I chatted on-line with Kim. KIM gave me nothing but cheap excuses like "I'm not the BOSS. I don't make the rules". I got so frustrated with this idiot, who told me the order had been cancelled then changed it to back-ordered. I got mad after blaming everyone else and said "Your being an A%$.... Kim said if I use that language, I would be disconnected! I got so mad!!!! I have been their loyal customer for several years. So instead of apologizing for the company (which is what they (HE/SHE) should have done) and maybe offering an alternative to the A-1 stock (A-2 with spacer, or SOPMOD kit) they got defensive and lashed out irrationally. So now, KIM, I am cancelling my order. Kim said nothing to make the situation better, just worse. How about a discount on something else, or just I'm sorry without blaming "The Boss"? And Brownells still has my money on hold!

Having dealt with Brownell's twice in the past 7 months I feel compelled to give them an unfavorable review. First I ordered an item that was "out of stock" but since I wasn't in a terrible hurry I went ahead and ordered it. Six months later they finally shipped. Now I had called to check on the order multiple times and was lied to over and over. I learned my lesson, never buy anything from them that is not in stock.

The next time I ordered, I checked stock, paid shipping and expected it within a week. A few days later I got an e-mail that said they had been down for system maintenance for two days, sorry for the delay and they would cover shipping. Two weeks later I'm still waiting. Well, I have finally learned the lesson I should have learned the first time. NEVER ORDER FROM BROWNELL'S. In stock, out of stock it doesn't matter. What really concerns me is they don't care. They don't, saying they can't, check ETA on items and if pushed will just lie. There are too many reputable companies to buy from to waste your time with these fools.

Please find somewhere else to order from. Over 2 weeks shipping and still waiting for delivery. I will never order from them again. I suspect they lie and it's not FedEx delivering. It's actual citizens they are asking to give product a ride on their drive😅

I came across an automated response email that I received from Brownells starting I was a valued customer from my last of several correspondences about never receiving my rifle parts to fix my rifle. Every email went unresponsive after the initial automated response. The customer service was horrible and never fulfilled.

Took 2 weeks to get a shipment OUT OF THEIR DOOR for a very simple order. Then they required an adult signature without ever informing me during the ordering process. Incredibly slow company and the website is really really bad.

Ordered parts from Brownells in November 2021, by December 9 the tracking indicated my parcel is in Bucharest and there it got stuck. After numerous mails and very little feedback after days of waiting I was told my parcel was sent to the wrong adress and that someone from the courrier company would contact me me ‘shortly’.
Nobody ever contacted me and by end January 2022 I asked for a refund cause my package was still indicating Bucharest after which I was promised that my parcel will be delivered by 8 February. After a day or two received a mail stating that my money was refunded, all good and well but waisted 3 months of my time waiting to upgrade my lever action.
Will never order from them again

Wow, reading the other comments below I'm beside myself. I have to say I had an awesome experience with Brownells. I've done business with them twice both times was happy. one of the items was slightly off I was able to modify myself. but I had called before I did, and customer service was really awesome! they responded back to me in less than 8 hours. Thank you Brownells! I will definitely do more business with you in the future..

If I could do less than one star, I would.

WORST. CUSTOMER. SERVICE. EVER.

Ruined Christmas because the billing address was different than the shipping address. They could have simply told us at time of purchase so we could do whatever BS they need, but NO, lets wait weeks instead and make sure our Christmas presents don't get here.

I am not sure if these guys are too big, but it took their customer service legit week to get back to me. I received the wrong product and I felt like I was treated like an object instead of human. This is my experience trying to buy from Brownells.

I've been trying to get my hands on a BLACKHAWK - T-Series L2C Light-Bearing Holster (Left Hand Carry) to fit a Sig M18 for a little over a year now, but every time I check their website, the holster is out of stock. So I went to Brownells and to my surprise they had it! So I ordered one from them on October 20th and received it on November 8th. As soon as the holster arrived in the mail, I tore that box open and noticed it was the wrong product.

I immediately called customer service to explain to them the issue I had. I was transferred to three different people because they weren't understanding the problem I was having. I kept telling the person I spoke to over the phone, "I got the wrong product in the mail. The holster I was supposed to receive is a light-baring holster, a holster that allows me to holster my firearms (Sig M18) with a weapon light on it", and she didn't know what I was talking about, I sent her pictures of the holster I got with my firearm in it, and she was even more lost, she confused a weapon light with a red dot and then asked me if my problem was that the holster came in the wrong color, at this point I was already frustrated, but I kept my cool.

After a while, they thought it would be a good idea to transfer me to what they called a "product technician." The older gentleman I spoke to had no clue on what I was talking about either. They finally came to a conclusion to have me send them the holster back to inspect it. When I heard that, I became upset because the issue wasn't that the holster was defective, it was, that you sent the wrong product.

It was getting late, and they were about to close, so they told me someone from their team was going to reach out the following day, which they never did; I had to call them back. When I called back they finally gave me an answer, and it was that their website had the wrong information on it, which is odd because they have both the name of the product and the picture on there. (I will attach the screenshot I took on December 11th, 2021, which means they still haven't fixed it.)

The point of all this is that their customer service team and the technician I spoke to lack the necessary knowledge of what their company is selling, which is sad. I don't think I'll be buying any major piece of equipment from Brownells anymore.