Brownells Reviews 

Talk about horrible customer service. I dont know why Youtubers take their money to promote them. They never have anything in stock and if they do, your order wont be processed in a timely manner. Waited ten days and still my order hadn't shipped. They called me the 3rd day to confirm info then never put that in their system. I was told on the online chat that I needed to call them to confirm my info again.. Nah I'm good. CANCELLED!!

I placed an order last week for a very expensive optic and paid for expedited shipping. I received my confirmation number and waited for delivery. When I went to track the package I was told it was out for delivery. When it did not arrive I called customer service and spent 45 minutes on the phone with three different people and still had no information on where my product was or when it would arrive. I received a call late in the day telling me my shipment was lost and that they could not ship a replacement because they are out of stock. I asked to cancel my order and get a refund and they refused. I am now dealing with my bank to file a claim and complaint. Very disappointed.

This company is a joke. They have no issue taking money but take their sweet time taking care of the customer. Ordered an no updates. Live chat employees are worthless. Called in the young lady Alexa actually did some leg work to assist and reached out to the FFL department( who clearly need customer service training) she was able to confirm they did receive information needed but still didn’t do anything to process the order just basically pushed aside for another day. I hope other read reviews like i clearly should have done before ordering.

On July 6th 2022 I purchased an areo precision lower to be shipped to a local FFL from Brownells. I choose this particular FFL based off of the advertised price of $20 and being a "Brownells Featured Dealer" for receiving the transfer. Upon arrival at the FFL on July 13th 2022 I noticed signs indicating that "as of 7/1/2021 the transfer fee for receiving would be $50) I was then charged the higher transfer fee for my transaction. Upon reaching out to Brownells and speaking with their lovely customer service team they informed me that the FFL department said "there was nothing they could do and it was just an unfortunate situation." I asked if they could do anything on their end to rectify the sistuation and was given the same answer, "that their was nothing they could do." I brought to their attention that the choice to use them as a retailer and the particular FFL was made on the material fact that the website lists the Fee as $20, had I known it would be 150% more I may have chosen a diffrent retailer or FFL. I do not blame the FFL as their sign shows this has been in effect for more than a year at this point. Being a "featured dealer" I was working on the assumption that the listing would be correct. While it is not a large sum of money ($30) I belive that being a responsible informed consumer is important and having retailers not disclosing correct prices is a shame and make it difficult to do buisness.

Worst customer service ever. One star is even too much! Over 4 months for my order and has not been received and my money yet to be refunded.

Update 7/27/22: Customer service finally responded and corrected the shortage on my order. It took about 6 weeks, but they did fix the problem. I ordered a thousand rounds of ammunition. The price was decent and the shipping was reasonable. Unfortunately, I was shorted 50 rounds. I've called numerous times and emailed numerous times including pictures. It's been over a month now and I've been unable to get any satisfactory response from the company. I was told that my complaint was in the queue and that they would get to me as soon as they could. They were very busy. Disappointed is an understatement.

Accidentally ordered a wrong timney 2 stage trigger for my remington 700 and immediately tried canceling after I realized my mistake. Brownells "new system upgrade" prevented me and customer support from canceling my item moments after ordering saying "my order was too far down the line to cancel."

That was back in April. After several attempts to reach brownells through email 2 separate inquiries were answered out of maybe 6. Calling by phone is hours long wait and they may not get back to you.

I was able to send that trigger back last month and I have yet to get a refund. Last week I was able to talk to someone by phone and I was told they're short staffed sorry they did recieve my item but I should get my refund either next week or the week following. Here we are almost 2 weeks later and nothing.

If brownells is that short staffed they need to hire alot more people as even other known bad online retailers have better service than this.

Order Number: 3000071710
Order Date: 04/20/2022

I ordered a rifle on the 1st of June this year. I reached out to them on the 6th of June looking for an update on the shipment and never got a response from them. A few days later the charge disappears from my credit statement and still no word from Brownell's. I then got an email telling me my order was on hold as they await FFL information. I told them to cancel the order and I no longer wanted to do business with them. Few days later they ship the rifle and send me an invoice. I told them I'm not paying for the rifle and to cancel the order! Today I wake up to see my credit card was charged and the shipment is proceeding as planned (by them, not me). You can't call in without waiting 4+ hours because apparently there's always 300 people ahead of you in line (convenient if you never want to speak to people). I will be reaching out to my credit card company next and telling them that Brownell's charged my credit card fraudulently. Take your business elsewhere because these guys are overpriced and their customer service is pure garbage!

Good products….Worst customer service ever!!! I have spent many dollars at Brownells and have never had a problem. They sell quality products at competitive prices. Recently, I ordered a scope from them. After a few weeks when the scope didn’t arrive I thought I’d contact them (Brownells never reached out to me). I reached them via their online chat. They told me they had a question about my order and needed to speak to me. They said I’d need to call and speak to someone live, but their customer service operators were gone and I’d have to call the next day. Tried to call the next day. Several hundred ppl ahead of me and my estimated wait time was 4 hours! Tried live chatting again. They told me Again I’d have to speak to someone live and confirmed the wait was about 4 hours. After some back and forth with them on chat I asked to cancel the order and went to a competitor and bought my scope. I won’t buy from them again. The reviews I’ve read about them is pretty accurate - they are decent until you have a problem and then trying to reach anyone who can help you is a joke. They really need to tighten up their customer service. I won’t use them anymore just based on how bad their customer service department is. You can buy what they sell from any number of suppliers at the same cost - my advise would be to do that.

Good luck with customer service. 120 people in line. Live chat sends you to the phone number after wasting 10min and emails will never be answered. Don't ever buy anything from them.

This has got to be the worst company in the world to deal with. Not only are they liars its near impossible to speak to anyone without waiting half a day. I ordered a Henry 30-30 it took almost a year to get shipped . by then my FFL on record had moved out of state. After many attempts to talk to a human I finally got customer service to intercept my gun half way and return to them so they could send to my new FFL. They assured me thats what would happen. Nope my gun was returned and they shipped it to someone else. .

I ordered 2 items from Brownell's 03/07/22. One of them, a laser boresighter, was defective. I returned the item and it was received by Brownell's on 03/28/22, confirmed by an email they sent. I have yet to receive my refund.
I have called them 4 times now 04/25, 05/07, 05/17 and again today, 06/02 and every time there is a different excuse:

1) They were erroneously issuing the refund via a gift card when I paid by debit card.
2) They switched to a new computer system and lost all of the stored CC information.
3) The shipping department is "kind of a mess" and very backlogged.
4) We weren't sure which card to issue the refund to. The previous time I called, I explained that the card that the purchase was made on I had cancelled due to fraudulent charges and provided Brownell's my new cards information. Pretty pathetic.

Completely unacceptable and I would advise anyone to avoid this retailer at ALL costs. The only positive thing I can say is that their callback system when you are on hold does actually work. They will call you back, just don't expect anything productive to come from it. An absolute shame what has become of this company, which had an excellent reputation previously.

06/16/22: Still no refund. I've filed a complaint with the BBB but I'm not expecting much to come from that considering the BBB still has Brownell's listed with an A+ rating. I'll see what happens and I will provide further updates.

Website not accepting CC numbers.
Tried calling (111 people in line).
Got through to chat after a long wait and the Rep was no help and seemed to be buying time before he closed the chat during my inquiries.
What a joke. I've ordered from Brownells in the past, but it has gotten so bad, that I am deleting my account.

I am a first time customer and most likely a last time customer as this has been nothing less than a headache. First my order was stuck being processed for over a week. After me contacting brownells I was informed that I had to call a verification team in which I wouldn't have known about unless I contacted brownells then when I got "verified" the shipping got messed up. The shipping label was created and after another week I contacted them agian. It Is now getting forwarded to their claims team as they don't know if it left or not. since it "shipped" a refund can't be issued although they don't know if it shipped or not.... Horrible experience so far. it's been 16 days since the order was placed and now I have to deal with a claims department. Save your time and money and shop elsewhere.

Awful customer service. Will literally hang up on you.

7 days ago today, I ordered 9 Brownells 30 round ar-15 mags. Immediately after I placed the order, my count was charges 119 dollars twice. I spoken to customer service 3 times in the last seven days, as well as emailed nearly every day. They told me the card got pre-authorized twice. While that's true, it means I cannot access my own money. They told me the hold would drop off...every time telling me a little longer. IT HAS BEEN A WEEK. they've fraudulently taken twice as much money as they should have, and have never shipped my product. They just shipped me something earlier this month. I'm disappointed. I liked them. I'll never give them my money again.

What a dipshit webpage!!
Top notch !!
Go there, its self evident!
Don't waste your time!!

In the past I have bought things from Brownells and have been pretty satisfied. I’m not sure what has happened to this company but my last and probably final order was a complete disaster. My account was charged at least five separate times in which I had to make at least eight different phone calls waiting for hours for them to return my call. I’m sorry to say it but if you can find what you want somewhere else, even if you have to pay a little more it would probably be worth it.

Katastrophal, 2 Mails geschrieben, welche nicht beantwortet wurden.
Die Telefonnummer welche angegeben wird ist ungültig.
Schlicht unterirdisch, kommt bei mir auf die schwarze Liste.

I've ordered from Brownells before with no issues. That's not the case this time.

Ordered sights for my pistol with total cost of $101.99. Next day I go to the atm and I get insufficient funds,i know there should be almost $300 after paying brownells. What they did was put three separate pending withdrawals against my account leaving $204 of my money marked as gone.

I call customer service and after almost two hours and being transfered to the wrong department I get told the other two will be dropped in seven days. I'm self employed and have to be on jury duty this week so I'm not making any money and they have my money tied up for no reason. Mind you they got their money and still haven't released the money they shouldn't have held. Holding three times the purchase cost is unacceptable and they didn't seem to care one bit.

Things happen, what a company does when they do is what makes a good company or a bad one. Brownells has now shown to be a bad one. Customer service while polite is useless and the fact waiting on hold for very long periods is a sign they are having many more customer issues. Hopefully when the sights get here Monday they are correct and undamaged as at this point I don't want to deal with customer service again and won't be ordering from them anymore.