Brownells Reviews 

Ordered in February never received border kept email for updates still no order and now email.dont work

Note the number of "1" ratings on this page. Would prefer they also have "0"s.
Placed an order there 10 days ago. Traveling through and wanted to make sure what I wanted was in stock. Specified pickup date and was given the order #. Arrived there and nothing - no record, nothing left for pickup, not enough in stock. One other employee told me Cust. Serv. was "full of crap". Called back the next day, gave them my order number to see what the system showed on my order. NOTHING THERE. Total waste of time and gas. There was a time when B was a good company to deal with. No more. Midway USA is looking better all the time.

Inkompetent.
Nicht zuverlässig
Lieferung kannst du Jahre warten

Placed an order for a firearm and accessories like bullets a light / laser etc. Everything went through just fine until AFTER they got shipped notifications. That night I went to bed and was double charged. One with a coupon one without. The next morning I work up and the coupon charge is gone completely and just the second charge remained. Luckily I had enough to cover both charges in my bank account. Others might not be so lucky and it would have cause me to overdraft it could’ve caused a shipping delay because they don’t know how coupon’s work and without so much as a “our bad that coupon shouldn’t have gone through “ they charged me a second time. Not good business practices but good enough to permanently lose my business. Oh well you live you learn.

I'm an Edge member, and they continue to use FedEx ground for my orders, which FedEx is very clear is 3-4 days to me. Any conversation with them on the matter is a waste of time. My options are pay the extra 20 for overnight, or see it in 4 days. And then sometimes they take a couple of days to ship simple items. And now, on top of that, they are trying to get people for an extra $3 for order insurance, regardless of order value. Nevermind that UPS and FedEx cover the first $100 in value for free. Just another money grab.

I am also an FFL with wholesale accounts for reloading supplies. I assume Brownell's gets better pricing than little old me, but even at my pricing, their continued markup on primers is almost 100%. That's just straight money grab.

I've been shopping with Brownells since the 90s, and I am disappointed with what Pete has let his business become.

Bought a complete lower sent ffl info told me they didn't receive it send it again told me they got it waited 3 days for shipping info call them up again said they were still waiting for ffl info it's like no one there know what's the hell is going on , told them to cancel my order, will go some place else.

This was my second order from Brownells. Slow processing before shipping. It took about two weeks for me to receive my items. The customer service person over the phone was not very respectful. I would choose BCM or Primary Arms next time.

Brownells used to be a very good company to do business with. Unfortunately I’ve placed my last order with them. Since they insist on using FedEx for their deliveries, I will spend my money elsewhere. I have had to many problems with FedEx deliveries that I will no longer spend my money at businesses that use them for delivery. My latest order is again delayed on delivery because of FedEx. Brownells, get your act together, read the reviews (most are because of delivery issues) and get rid of FedEx.

They charge to make sure shipping goes correctly.
If you do not pay extra for the insurance you probably wont get your order, or shipping will be over a month long. And no refund if it does not get to you.
Fraud in my opinion. Order your item from more reputable source and you will receive your item.
They are not reliable.

I wish I had read the reviews first. Terrible customer service and they didn't care in the least that my order did not arrive and then when it did finally show up it was not the correct parts. After speaking with someone I realized that it wasnt even worth my time to try to return. Unfortunatly I will just eat the cost and never deal with them again. Midway USA it is.

I will never do business with Brownell's again, I placed an order last month for under $300. I used their Credova payment option but it gave me an error message so I used my credit card. I received the order a week later but am now being charged by Credova for the same order. Neither company is helping and placing blame on the other. Give your business to Midway USA, I have never had an experience like this before.

Ordered a part, it'll be here tomorrow very happy with Brownells but I will well I already was cautious to what our Customs would allow in here in Canada, the part I did was an allowable item under law so of course it finally had went through customs and it'll arrive. That part will be with my whole life, it will allow to work with the antiques .455 to the .45 acp so it is helping expand my enterprise in the Antique market

So very happy that I was privileged to be able to buy that

I’m not sure why people are complaining about customer service with Brownells.
I had a an issue with FedEx delivering my package to the wrong address and when the FedEx claims department denied my claim despite the evidence, Brownells took care of the issue and shipped me a replacement. Tessa on the mobile chat helped get my information to the right people and Dustin with customer service got me squared away with my replacement.
This was my first time doing business with Brownells and it was a very expensive purchase for me, so the fact that there was no hassle, just quality customer support, really helped remove the stress of the situation. They will get my business in the future.

Member of edge program with is free 2 day shipping. There carriers far exceed this. Discussions on the phone lead me to believe this has been resolved by specifying a carrier other than the disaster of Speed-Dee delivery. Next two shipments are Speed-Dee with the same delay result. Phone call to Brownells oh we didn't tell you you have to call in your order to select a carrier. Is all I ever get from Brownells is excuses. If I could rate a zero I would.

This company sends me so many ads( pop ups). I have to reboot my device to get rid of. FCC next 0ption. I as proof.

I'm based in the UK but wanted to order a gift for a friend in the US so I ordered an item from the US website. They had a provision to select a UK billing address and immediately took my money so I assumed there was no problem.

A week went by and I had to chase them as the order was still listed as "pending". They said someone from the international team would contact me to clarify something and the next thing I know my order is canceled. They said to order with a UK card you have to use the UK site. I asked if they would have delivered to a US address and they ignored me. Useless people. If you're not going to allow foreign cards don't make it possible through the website and don't take the money. I see from some of these other reviews that Brownell's treating non-American customers badly is standard behaviour.

Shipping is terrible. Customer service doesn't know whats going on. The ONLY option is to get a replacement if its in stock, no cancel or refund option. If it is out of stock, they will provide a "gift card", which is definitely not a gift. Unfortunately I do not want to use Brownells again, ever. You are better off not going elsewhere.

Absolutely worthless customer service. Totally rage inducing.
Ordered two items. Items show up two days later than tracking shows

One item is broken. The other is out of spec.

They guarantee they’ll send back broken item in a box. Next one arrives in an envelope

Sent out of spec item back. They sent it right back to me (the same one, I marked it)

Answers phone after hours but can’t ship, or process or actually do anything (why have a call center at all?)

After all that I ask for some compensation for my trouble they offer me a $50 off coupon when I spend ANOTHER $450.

Here the thing: coupon code doesn’t work.

You’d swear they were trying to run customers off. It’s like they tried

Do not use Credova for any purchase from this company or any other for that matter. Brownells should be ashamed of them selves for even supporting this.
Initially made a purchase through Brownells and financed an upper receiver through Credova. A month later my account was transferred to Monterey Financial. Didn’t read the “Contract” so when it transferred my balance doubled. Credova wouldn’t help and just transferred me to Monterey Financial. MF said that it was in the contract. Legit companies running legal scams. Stay away from Credova and Monterey Financial. Companies like Brownells and Classic Firearms need to do a better job with who they work with.

Never experienced customer service so bad and rude in my life. Incredibly unprofessional and unwilling to help customers.
Still haven't received product 5 months.
International Customer service brushed me off