Brownells Reviews 

Keine Lieferung von Brownells.at!
Keine Antwort auf mail!
Keiner geht ans Telefon!

Kundenservice gleich nicht vorhanden. Garantiefall zwei Tage nach Lieferung. Keine Reaktion auf E-Mails. Es bleibt wohl nur der Weg über den Anwalt.

WARNING: Stay Away from Brownells.com Terrible [laughable] first time customer experience. On 03/19/24 I ordered a total of $97.00 worth of product [Receipt]. The amount on my CC'd was $96.98. 5 days later when I checked online to view the order status [because it had not arrived] they not only had address information missing but now their system still shows "processing" [wth people]. I entered everything correctly and captured screen shots to confirm such. I then call them to inquire of the delay + missing address item and their system made me wait 13 minutes on a call before a human even answered; that call lasted 24 minutes. At this point I'm severely disappointed and decide to cancel the order. During the 03/24/24 call the male Rep was able to cancel the order and have fedex reverse such while being shipped. As to add insult to injury they waited until 04/05/24 to credit me back $86.30 attempting to short me $10.68. I called my Bank and they were willing to complete a charge back. 04/08/24 I call them back and suggest they can either kindly credit me back the $10.68 or I'll have the Bank refund the entire $96.98 amount and they'll be out $86.30. Needless to say at the end of the 18 minute call, the female rep was super kind and was able to "push" the missing amount back onto my card as a one time courtesy. She said it was their shipping charge. As if any of this company failed experiment was my fault. My willingness to trust and believe in their advocacy [youtube channel ] of them “appearing” as good reliable humans, was not realized. They need to rebrand and fire their entire senior leadership team, because their owners are being done wrong if this is how they define Success. Saddest part is the genuine hard working laborers that work there whose families depend on their income, are the ones being MOST MISREPRESENTED. This is the fruit of an evil rooted tree. Some folks have really “lost” their minds these past several years. #Insane_in_the_membrane

Worked up a pea splitter of a recipe and found out I am short on the magic ingredient and no one has it. So I am on the "notify" list of those that offer it. I get several "still looking at this" emails from Brownells only to find it is still out of stock. Then I get an email that there is a no hazmat fee special and low and behold my item is in, even though I didn't get a specific notification email. I order it, but don't get a confirmation email. Contact Brownells three days later and they say there was no order received...though it had shown it was processing shortly after It was made it. Four days later I am notified that the order was made in a test environment and that the order had to be reentered manually. Now I am on back order with an anticipated "in stock" date a month away. This rating is for my recent experience; for the most part Brownells has done a great job; but the item would be in transit if I'd only known about this "test environment" I was unwittingly operating in.

Tried to return an item after Christmas. No return policy information on receipt in box. Sent item back and received an email that I had been issued a gift card. Apparently after 45 days you can't get a refund. Bought well before Christmas as most people do. Most of the 45 days are taken up before giving the gift. Tried to call customer service. Hung up on me while just starting to explain the situation. Called back, on hold again. Refused to issue a refund. Finally was offered to speak to a supervisor who issued a the refund. A lot of time wasted.

I bought several items LATE Fri and the tracking # was provided on Tue shipped out Wed arrived in Seattle Sat. I have no complaints about shipping speed as I have read. All items were there and well packaged. I just know I am not the only sale Brownells made this week so 2 to 3 days to ship is not bad. Fedex did ok I bought the cheap shipping. Also I got $30.00 off with coupon. Can't beat that. I am very happy with the products and the service. I will buy from again. Thanks to Brownell's for my new relaoding equipment at a great price.

My first time ordering experience with Brownell’s worked out fine, but it was kind of weird. Here’s a timeline from placing my order to delivery:

Sunday
I placed an order
Combining lower price, a promo code and military discount I got a price about $50 less than the nearest competitor. Fantastic!
I quickly received an email confirming the order.

Monday
Order status shows shipped on Sunday. (untrue)
No email confirming shipping and no tracking number.

Tuesday
No change.

Tuesday evening
No change.
Credit card shows I was charged when I placed my order on Sunday but...
It also shows a charge reversal from Brownell’s today – Why?

Tuesday very late in the evening
Received a Brownell’s email with an invoice dated today showing paid in full.
Brownell’s order status says shipped. (untrue)
Still no shipping confirmation email.

Wednesday morning
Received a Brownell's email with a USPS tracking number.
Package is awaiting carrier pickup and has an estimated delivery day of Saturday.
Bank still shows original charge and charge reversal.

Wednesday afternoon
USPS still hasn’t picked up the package.
USPS no longer has a delivery date estimate.
Bank still shows original charge and charge reversal.

Thursday
Checked with USPS and package is on the way.
Expected delivery is now Monday.
Checked my credit card and both the original charge and the reversal are gone
.
Friday
Package still in route.
Estimated delivery still Monday.
Original charge reappeared on credit card dated the day the order was placed.

Is this The Twilight Zone?

Tuesday
USPS delivered my order
All is well and good

It bothers me a bit that Brownell's’ order status falsely claimed ‘shipped’ for three days.
It bothers me more that Brownell's apparently charged me, reversed the charge and then recharged(?) me.
Would I shop Brownell's again?
Being aware of erroneous shipping data the first few days and the weird charge, charge reversal and recharge thing, yes, if I found what I wanted and could again get such a good price.

Brownell's gets a five star rating because I found their site easy to navigate, they had what I wanted, every product eligible for a military discount shows that discounted price. (I don’t have to wait until checkout.) I got an excellent price and once my order actually shipped and their tracking data mirrored the USPS.
Brownell's gets a three star rating because of the false shipping data and the odd activity on my credit card.
I’m going with four stars simply because I’m willing to shop there again

Horrible purchasing experience!

I purchased a tool kit from them. Purchase made on 1/11/24, website stated it would ship two day priority USPS. I then called on 1/15/24 becuase I had not received a shipping confirmation and was told it would be delivered on 1/18/24. Called customer service on 1/22/24, who couldn't figure out why/where the package was and was transfered to another department. They couldn't say for sure, but they think 1/24/24 now. Their shipping system system is a disaster. I found out that I paid for FedEx ground but the website stated and shipped USPS 2nd day but it didn't. Brownell's also can't get an order pakcaged, labeled and out their door in less than 3 days, so throw out any sort of expedited shipping. They have had issues with their shipping system since November '23 that they know about but haven't fixed. Horrible.

Purchased 2 firearms, both had issues. First was Taurus G3, manufacturer used red Loctite on the screws for the optic plate cover to hide damaged threads, Brownell's tech wanted me to heat up the slide, melting the sleeve inside to get the screws out causing more damage! No thanks and no help there.
Second was an FN LS Edge with the vortex optic. Optic is garbage, Vortex said it is what it is and Brownell's said they will not warranty it because its serialized! Rep didn't offer to replace, repair, credit, nothing!! So much for their forever warranty!!!! 2k in business and this is how they treat customers, never again!!

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I ordered a $521.00 Trijicon SRO optic and Brownells sent me a USED and damage SRO!! I was shocked that I received a previously mounted and damaged SRO. I was in disbelief I confirmed with Trijicon manufacturing with photos etc.

Additionally the SRO model they sent was an old version.

I spoke with a supervisor and they were going to send me out one immediately and never did!

Brownells takes advantage of customers and price gouges them, especially on products that are difficult to find. They also show very low sale prices on products that they don't even have in stock and state "In Stock" which makes them liars and con artists deceiving the public. Stay away from these thieves and buy from the many other businesses that appreciate you.

Great tools. Wrong store to buy them at! I tried to buy a $4.00 part and shipping was $13.00 until I canceled the insurance and then it went to $10.00. Twice the cost of the part. A real rip-off.

Brownells is overall a solid company and I'm having great difficulty believing that most of these one-star reviews are genuine. Overall I've found them to be just about as reliable as anyone around and my only serious complaint about them is that their pricing tends to be on the high side. It pays to shop around.

That said, they have just about as good an inventory as anyone these days and the merchandise I've gotten from them has been flawless. They carry specialty tools that are hard to find from most other retailers. The only time I had to return something it was because I accidentally bought an item I already had and i didn't need a spare. The return process was simple and painless. I have contacted them for support by phone and found them to be quite helpful and knowledgeable.

Some other minor frustrations I wish they would fix: I don't always receive a notification when an order ships. Also, when you place a backorder with them, they don't provide any estimate of when the order will ship.

Got my pistol order fairly quickly and in great condition. Customer service was very courteous and helpful. My only complaint would be that when I place my order on the weekend, I didn't get an email with my order number until Monday.

I ordered a Howa 1500 6.5 Creedmoor barreled action from them to build an inexpensive PRS rifle on 10/13. When it came time to pick up my item from the FFL, the tracking changed to “returned to sender”. Long story short, they fouled up the shipping address (I believe they tried to send it to me directly instead of my FFL). When I called customer service, it was an awful experience with many phone calls having to be placed by me. They offered no expedited shipping, or any kind of discount for the inconvenience either. I finally cancelled the order and weeks later I still haven’t received my correct refund after weeks of waiting. I tried again today, and was told they did refund me, but they are full of crap. It’s impossible to get them on the phone, and if you do, they don’t help you and their chat bots don’t help either. Don’t do business with them. I’ve done lots of business with a large number of online firearm dealers but have never had such a bad experience as with Brownells. Awful company and an ongoing awful experience.

Ordered ammunition that was in stock and should have been filled and shipped as quickly as possible. Was told it takes longer to process because of staffing. In my view staffing issues are a business problem that should not affect customer orders and needs to be addressed by the company without impacting the customer. Also, expect all orders after 1:00 PM CST, to be processed the next day. Really!! Who only works until 1:00 p.m. CST? Last time buying from Brownell for anything.

Be forwarned...I'm 71 years old and made countless online orders to all kinds of companies and this is the absolute worst I've dealt with.
To give you an idea how bad they are it's been reported that UPS refuses to pick up orders from them.
My first order went out USPS on the 14th. Of Sept. And was lost on the 18th...not Brownells fault. They filled out a replacement order on Friday...and printed out a shipping label on that same friday.Of course no pickups were made Sat. Or Sun.
They promised 2 day shipping with FedEx so I expected the package to be picked up from them on Monday...Monday night tracking showed it was still sitting at their facility...I called asking why it didn't go out monday...of course the answer was . " I don't know".
Tuesday night...I checked tracking . Tracking said it hadn't been picked up and it was still at their facility. I called and ask why...she said maybe they had so many pallets there wasn't room on the truck....my order was a "Bad Lever" an item that would fit in a shirt pocket. She said she didn't know why it wasn't picked up and they didn't have any control over the shipper...the shipper appeantly runs their business.So I said let's make this simple and you refund the money to my credit card. She said we don't do that because I didn't buy their $3 shipment insurance and all she could do is give me a Browells gift card for the amount.i told her were not doing your gift card scam today...a gift card would be useless because I'm never ordering from you again. She told me that's all she could do .I told her I was perfectly willing to turn it over to the credit card company and let them decide.. she issued the refund.if I could have given them 0 stars I would have.
Bottom line guys read the reviews and listen to what I'm saying...don't spend your money with Brownells...lots of legit guys and businesses out there need your business and will work hard to get it.

Not the first time I ordered from Brownells and got skunked. Was told items were in stock and would ship right away. After ordering and waiting 3 days for shipping I had tried to update shipping to faster delivery and told that the items would ship the next day. 3 days later it did ship and then took 5 days to arrive. And the shipping was not cheap. Will never order again.