Brownells Reviews 

Waited 1 hour on the phone, sent them an email, got a reply 1 month later.

Absolutely garbage customer service

Stay away!

Bei der Bearbeitung einer Rücksendung wurde ein Teil übersehen und entsprechend nicht erstattet. Kann nur jedem empfehlen, bei Retouren Photos des Paketinhalts zu machen.

Schlechter Support, praktisch nicht vorhanden. Ware versendet doch nie erhalten da von DHL als beschädigt gemeldet. Keine Kullanz, kein Kunde ist König, kein Neuversand, keine Rückzahlung. Warte seit 3 Monaten auf die Ware bzw. das bestätigen der Verlustanzeige.

i just bought new foster ultra seating die and its faulty ya think they would give me credit for shiping cost to get sent to foster ....but no they screwed me ill never buy anything from the no service company agian....same on foster for leting out a bad seating die also that the bullet dosent fit there.measurements

Der mieseste Schuppen überhaupt mit unterirdischen Lieferzeiten und teils massiv überhöhten Preisen. Frechheit - dort bestelle ich nie wieder...!!!

I must say, my gun component took a few weeks from online order to my front door, but the stock did come from their US stock suppliers. Once it hit the UK though, it was really quick from ParcelForce. I am very pleased it finally did land at my front door. Many thanks

Ein großes Lob an den Kundenservice und allen Mitarbeitern, die mir so freundlich und kompetent geholfen haben.
Ich kann Sie nur von ganzem Herzen weiterempfehlen.
Ich bedanke mich, Sie haben mir sehr geholfen!!
D. Knoll

I ordered a Sinclair Primer shell holder for a .22 Hornet case. It didn't fit the .22 Hornet case as claimed. Called Customer Service, they promptly issued a return label for credit. I sent the case holder back with an empty .22 Hornet piece of brass to show them the fault. They FedEx the piece of brass back to me with a letter saying the single brass was returned at my expense. I never got the credit for the shell holder, despite a follow-up letter to Customer Service. These folks have lost my interest and business.

Mit längeren Lieferzeiten bei bestimmten Artikel ist manchmal zu rechnen , aber Artikel nur unter Vorbestellung anzubieten und noch nicht mal eine plausible Erklärung zu liefern wenn die 12 Wochen Lieferzeit schon längst überschritten ist ein Armutszeugniss vom Selbst ernannten größten Lieferanten von Waffenteilen und Zubehör !

I purchased a product and they are unwilling to warranty the product. All they would do was send me a link to the original manufacture to start a warranty claim. This is going to cost me extra money in FFL fees and time spent.

Unterirdisch der Laden.
Die versenden einen Artikel und schaffen es nicht eine vollständige Adresse auf das Paket zu schreiben. Mühsam mit denen in Kontakt zu treten und die Wartezeit auf einen lagernden Artikel ist dann einfach lächerlich lange. Die senden den lagernden Artikel in der Zwischenzeit auch nicht erneut los bevor der andere den sie unfähig waren korrekt zu verschicken wieder bei Ihnen im Haus ist. Ich werde dort nie wieder bestellen !

Super Sortiment, Mieser Kundendienst

-Antwortet nicht auf Mails
-Geht nicht ans Telefon
-Lieferungen bleiben irgendwo hängen (versendet gemäss Shop, noch nicht der Post übergeben seit Tagen gemäss Post)
-Retouren oder Garantie kann man vergessen

Scheint kein Schweizer Problem zu sein, siehe auch Bewertungen von AT, DE, EU

Gemäss Auskunft Waffenladen ist dies Brownells Politik, sprich sie kriegen auch nie Antworten...

I ordered a part it was the wrong one they charged me 24.36 and refunded me 16.95 for the wrong part they gave me a partial of the tax money that they charged me it was their fault it was the wrong part and they only gave me a percentage of what I paid and they didn't refund my shipping

I am extremely dissatisfied with the service provided by Brownells UK. I placed an order over a month ago, expecting delivery within the advertised 7-10 days. The order was placed in London, within the UK, yet it has still not arrived.
I have contacted your support team multiple times via email, but my concerns have been completely ignored. This level of customer service is unacceptable.
I chose Brownells UK expecting reliable service, but this has been a highly disappointing experience. Your lack of response and delay in fulfilling orders reflects poorly on your business. I hope this review prompts you to take action and improve your service.
Sincerely,
Vlada

I am a dealer and gunsmith in souteastern Pa and have dealt with them for 20 years and in the last two years the service and support absolutely sucks. I paid for the bullshit EDGE pprogram and my stuff shows up a week or two after the order if they send it at all.

No More for me They suck

I came here a few weeks ago because I was considering buying a lot of ammo online and saw all the bad slow shipping reviews at only 1 star, but everyone said the didn't get burned and the product was still exceptional. I got a good enough quote and wasn't in a hurry, so I figured I could wait for an unexpected backorder taking roughly 4-6 weeks like happened to others reviewing here BUT my experience turned out to be nothing shy of perfect, came in a day faster and great communication updates via email.

After a week of online research, I ordered the products late Friday night and it said 3-5 business days, so I didn't count Saturday. I received frequent updates on every step via email and received my items that shall remain unnamed in Florida on Thursday evening, so 4 business days.

I was so happy that I immediately turned around and placed another similar order, again the night they came in for something I had gotten quotes on including shipping and Brownells came in 2nd place in best price instead of 1st place like last time. Normally, I look for the cheapest with good enough ratings, but I was so satisfied with my first order that I talked to my Wife and we both decided to stay with this company for this order, too.

Really sorry to see so many people get a bad experience. Maybe it was a covid thing? Everything was messed up that first year or so. Then again maybe they improved on their processes? Anyways, I'm happy and with my one outstanding experience I'm inclined to make this a favorite shopping place to always check prices and strongly consider ordering from, at the top of my list.

Very satisfied. I can't think of anything they could've done better. I just really wanted to come here and leave a good review because at first I was kind of afraid after seeing so many bad reviews but reading into him it turned out to just be an annoying delay and that they're purchases did finally come in so if somebody else is considering this company and concerned I think it's reasonable to know that you won't get burned and you will get your product even if there is an unexpected delay which I didn't have at all. Good luck

Habe vor einigen MONATEN etwas bestellt. Verstehe dass man Waren aus dem Lager nicht innert kürzester Zeit geliefert hat. 3+ Mt später nach vermehrtem nachfragen heisst es, es dürfen keine Auskünfte gemacht werden, man wird hingehalten und einige Monate später wird das Produkt aus dem Sortiment entfernt ohne dem Kunden bescheid zu geben.

They always show products in stock when you place the order, then send you a message that several items are not in stock or on back order. Out of 5 products I just ordered and shown in stock, 3 of them are on back order, and one was cancelled because they are not accepting back orders for it. They either have no inventory control or else want to get you on the hook for back orders knowing they are out of stock.

If your from NYS and win any of their raffles youve wasted your time bc they won't make the winning gun compliant to state they just give to next person that lives in a state with no restrictions if they fix that I will give a better star rating until then it's 1

Ich hab ein paarmal bestellt brownells.at, aber aktuell wird man dort nur verarscht, Kundenservice Null. Seite für mich gestorben. Gibt genug andere, selber schuld.