Btinternet Reviews 

try to view anything on this pile of crap website. All you'll end up doing is going round and round in an eternal loop.

So frustrating I actuall feel like moving to another ISP

BT i have now discovered stands for Broken Trash

How much worse can it get - as another observer stated 93% one-star reviews and still BT don't do anything about it. Totally hopeless senior management then. The system is cumbersome, searching for emails is slow, functionality is very poor vs an application like Outlook, and, and.... When are BT going to seek some serious in-depth user testing and provide a better interface?
Having said that, on two occasions where I've had an issue that needed addressing, the support was excellent, no doubt helped by using UK-based personnel rather than abroad.
But, I'm still giving a one-star review in light of BT's senior management's ineptitude and unwillingness to improve their own product. Shame on you.

I phoned the dedicated bereavement number, yes, dedicated. bereavement. number, to inform them of my father's death and was confronted by a very rude agent. In addition to her rude and abrupt manner, she failed to inform me of the consequences of any decisions before making them, so I was not permitted to make an informed choice. The agent was unable to understand that as one of several estate executors, I do not have sole authority to make decisions and must consult with everyone before proceeding. Additionally and totally bafflingly, I have not been asked for a death certificate or a copy of the will as per dealings with other utilities. So if you don't like someone who has a bt contract and you have their account, just call up, say they are dead, and cancel the plan! No one will check. Final nail in the coffin, they had been charging my elderly father who was sick with caner 75 pounds a month for using about 4gb of internet and about 7 mins of phone time a month. BT, if you are reading this, I hate you.

There is a rather naasty aspect to BT, this is when they have domestic clients who are elderly and infirm and do not understand billing, costs and how move to a new service provider. I helped an elderly man move to a new contract as he was being charged £70 a month for broadband. This is exploitation and is disgusting and a horrible proactice!

BT Spam filter is too full on. I sent a first contact email to a client who did not receive this at all. I was in contact with them on Wattsapp and together we established the fault. This recipient had to put me into their allowed list for my emails to arrive, useless for a 1st time sender. The BT firewall did not inform me that my email was blocked so their service is pretty near useless for a 1st time contact sender!! My emails all just 'dissapear' without any trace at either end!!

Imagine having an app with 93% 1 star reviews and not doing anything about your product!
Well here's another one despite the fact that it's clear that no one at BT cares in the slightest.
Every time I have tried to use the app today I have had to re login. Often it tells me that my login details are incorrect but I can't check that as you can't see what you input.
Thus happens far too frequently and means that it's impossible to rely on the app.
For goodness sake sort yourselves out.

The BT app still isn't working, it's been several months now can't login tried different emails passwords etc still can't access it. All I want is to view my bill. It's so annoying this can't carry on it needs sorting ASAP!! I've been with BT 18 plus years and I'm very disappointed in BT. PLEASE fix your app!

Worst app, impossible to navigate or do anything! Still unable to get into app after continuously logging in and verifying, going around the same loop. Useless, impossible, frustrating, avoid. BT please get some common sense and get someone else to design your app!!!!

Customer support is a appalling, you click all the right icons and you go round in a loop. They send you access codes which expire in 20 mins, but sometimes don't arrive for several mins, when you try to type them in, they don't work despite arriving in a BT email inbox. They don't answer the phone, all you get is a message saying it could be up to 30 mins! The details they have for sending texts and alternative email addresses are wrong and can not be changed. All I wanted to do was access my bill!

AWFUL AWFUL SERVICE - buggy, terrible user interface, just a complete joke and embarrassment

I won't go back over the dreadful experience when BT changed a telegraph pole outside my house and messed it up completely. Well, they didn't change it, BT contracted Openreach to do it, who then contracted some awful shower of idiots who disconnected my line and reconnected the wrong line to my house - I didn't even have the fun of a shared line and overhearing other people's conversations, it just didn't work for several weeks until BT finally sent a man with a ladder and some level of skill who fixed it. No, this is about the dire BT email system. For several years I have also used a university Outlook system and it works! I can search easily through thousands of emails to find stuff; I can move emails to folders without hovering over a list and then either losing the list or sending emails to the wrong folder; it even categorically does not lose emails until I change the display and then change it back again when they mysteriously reappear. It never tells me that there is a problem with the system because there isn't; it just works, not perfectly, but it works. Writing here about BT and about BT email is a cathartic experience, nothing more, because we've complained for years and it's still crap. Anyone else for re-nationalisation? The GPO was awful but at least we owned it and not greedy shareholders.

Appalling service. After paying hundreds of pounds over the years for btinternet mail service, the search function will no longer work. Tech "support" say it won't work because I have "too many emails in my account". But I can't search for emails to delete them so I'm stuck. BT escalated my problem but this "higher level" say they can't help me about this and have left me high and dry. Just don't go anywhere near this "provider". Just useless.

Do not sign up to this provider. I needed to alter my bill date, I needed 3 days to pay a bill. I contacted customer service and he said he would sort it out and everything would be okay. He said he changed it to the 1st and that was that. I kept getting emails to say they are adding charges as it was unpaid. So I message again, only to be met with more LIES, a bunch of excuses, then he tried to blame my Monzo bank which doesn't charge for "missed" direct debits, I ended up having to close the chat as I'm getting constantly lied too, no action was taken and now I'm getting emails to say my complaint will be looked into and I don't need to do anything THEN the next day it states my complaint will be closed if they don't hear from me. What the hell kind dumb service is that - MY ISSUE HAS STILL NOT BEEN RESOLVED and I have screenshots of the lies

I have been a customer for many years but am now going to move to a different provider. Logging in is almost impossible with repeated requests and repeated codes they ask you for again and again. It used to be really good and have no idea how it has got so bad. Sort it out BT!

I've had BT for 6 years without any major issues but now find that I cannot access my account without setting up a second email address for 2 step verification. Called customer service and they confirmed that I did need a second email address - verification by mobile phone code wasn't possible. I manage all my other accounts - utilities, banks, etc without needing a second email address so why this?! Thankfully my contract ends next month and so I will be switching providers to a sensible one.

It's the worst email provider, I feel sorry for those that have been duped by recieving a BT email account. You cannot use BT email with you devices email app client. Its unusable I would never use it.

Could i give no stars? I wish I'd read these comments before signing up for BT internet. After a month of no progress I made an official complaint which is clearly outsourced abroad. It's a complete joke. It seems there is no accurate record keeping, one tells me an engineer is booked, another says there's no record of it. I get a text on the 23rd, telling me an engineer is coming on the 20th. About four engineer visits later we have determined a completely new line has to be installed (i told them that at the start) but BT called me today to ask if my internet was now working okay. Give me strength.

Awkward & time consuming communications with company-re installation of upgrade (not yet fully installed) Too much admin required of customers. BT told us in writing that we dont need to return the hub (using same one) but then whilst the upgrade was only partially installed BT warned us that we have to return the kit within a period of time or be charged. What is 'the kit?'. The installation isn't even complete. (This is 2nd matter). No simple way to ask for clarification, failed communication attempts, just lots of offers for more info not relevant to the specific problem.
The installation so far, by Quinn(Shawn) was extremely professional in the work done to date, in manners, and communicated clearly.

Ee change makes for even more confusion

I cancelled a direct debit with BT but they never notified Sky so consequently I was without Broadband for eight days. Disgusting service. Every time I try to talk to BT I get so far and then the phone goes dead!! Is this normal. Are they that worried about their services that they can’t talk to people.

Please just sort this issue out. No matter how I try to open my emails I'm stuck in a loop. This isn't a new problem, it's been going on for months. Very frustrating and still not working. Come on BTinternet, surely you can do better than this.