Btinternet Reviews 

Talk21 down. Login the correct password not recognised. Get a pin to mobile nothing received. It's rubbish

My mum passed away recently & I've been accessing her email. Never in my life have i experienced an email platform as dreadful at BT Email - it's slow, clunky - times out all the time. It's a horrible, outdated platform.

WTF is going on with this company`s emailing software?
This system is not fit for purpose, and i am absolutely p**sed off with having to pay for this sh*t.
SORT YOUR EMAILING SYSTEM OUT BT!!!!!!!!!!!!

Bt have been extremely helpful in sorting out our service to a business service. Bt app and email has been good. Could do with one more email address though.

I was on hold for over an hour and I thought it was ridiculous amount of time to leave a long customer on hold for

its just won't work at all, its pure rubbish, something wrong every time i log in

If I have choice I ll give minus 000000 absolutely veryyyyy bad , change password login and logout , login again wrong password, I just bloody charged that stupid BT ABSOLUTELY SHIT

Trying to log in from a new device and seem to be stuck in a loop of silly images to prove I'm not a robot. BT is moronic if it hasn't updated its verification model.Doesnt accept the password I've been using for a year then acts like I'm at fault. Stop the gaslighting and change your cretinous system.

I regularly, and more frequently recently, do not receive emails. It also appears to be random, i.e. sometimes its works from the sender in question, then is doesn't, then it does ?? Very Unreliable !!

For months, the e-mail throws up errors.
"Issues with service, please try again later".
"Failed to save whilst minimising"
"Search request took longer than expected and timed out"
"Invalid Recipient" - when clearly is valid.
Today, a new error message : "Failed to Fetch".
It frequently bombs you out of app midst task - whilst drafting, you cannot save and you lose the draft. Taken to writing elsewhere and copying over and using an alternative e-mail, address. Two stars are for Paul alone who followed up the issue, rang me back and has listened, advised and passed message to Second Tier e-mail Team twice, but to no avail. I have reported issues numerous times prior to Paul's intervention. The service itself has to have 0 stars.

BT email app. Truly a dreadful piece of malfunctioning badly designed software. When using abroad on multiple devices, be prepared for BT security to constantly block your account due “ we have detected suspicious activity”. This then entails resetting your main BT ID and changing all your email passwords on every device, plus password managers. I am now doing this for about the 15th time. BT technical support on this issue farcical blaming various issues; apple mail incompatibility, ditto MS Outlook, but their stand alone mobile app is pathetic. The security problem forces me to stop accessing my bt mails via mail (MacOS) or new Outlook mail (Win11). So while I not want to I am forced to use their standalone app on just my iphone. Other issues: Copy and paste function difficult to do, plus while I have given the app full access to my addresses as I type a name not once does the app auto fill an address for me. I stop here … I am irritated and frustrated beyond belief with this app

Do not use this email service, it is not fit for purpose, every week you have to re-login then your password is rejected then it a prolonged procedure using chat lines to have your email re instated, it takes a couple of hours with security questions before you can see your mail.again..you have been warned

I have a problem with my Apple devices and to complicate things even more I am in Australia. Temporarily I have had to use BT web Mail and have been shocked at the terrible non performance of this application, it is totally unfit for purpose. The login process is unpredictable, I’ve had to change passwords, show I’m not a robot, use a PIN number that has no value. I’ve hade my e mail addres closed down twice and when I do eventually get to my emails the site is clunky and unmanageable. BT do not deserve to be trusted with such an important communications tool, let’s hope the EE take over will improve things, I have my doubts. I will not be staying with BT even though the stress and inconvenience of changing my main email address is a very unwelcome propect

NOT SEEN EMAILS FOR THREE DAYS!!!!

WORST EMAIL SERVICE EVER

FIRST it pops up' MY BT EMAIL SETTINGS HAS NOT BEEN UPDATED.'
I've changed nothing so why it came up with that I don't know. VNP?

Log in
'Your login is no longer secure.
Please resecure your account to continue'

So you click on it and it comes up with following

This page isn't working at the moment
my.bt.com didn’t send any data.
ERR_EMPTY_RESPONSE

Worst email service ever

The absolute pits - I was forced to give one star in order to leave this message.

I think the problem is BT don't make any money from e mail so they try to make it as hostile to the customer as possible
Can't log on (as if i remember all my passwords, does anyone?) keeps locking me out
Old e mail addresses i sometimes use disappeared
can't scroll down more than two pages
interface looks like designed by a two year old
cursor jumps when writing an e mail
e mail content displayed to side on all e mails so accidentally read them all
have to log in via BT official site to e mail. It takes about eight clicks to get on e mail page. Then another eight clicks to change to a different address
options such as copy and paste and move to spam badly placed
And now i can't even access e mail. I'm repeatedly locked out for 20 minutes
BT do it intentionally and on purpose as they don't like there e mail clients customers. And could not care less about there customers.

Update:
It took me almost 27 minutes on the phone- But email support member -Scott was very professional and helped with and issue in no time-couple.
minutes(Most of time was speaking to first support member and waiting for connection to Email support).
Scott was with me until I confirmed all is good!
If I could speak straight with him-It would take 5 minutes instead almost 27minutes.
So there is space to improve.

Old:
The old score -only for lack online contact to email support.
And for only phone contact-which is charged extra in some of tarrifs.

It took I had no issues with email in last 10 years.
But now there is issue very often.
Recently I changed password -their server rejecting it all the time,sending code to blocked email,rejecting security Answers.
And the worse is no customer support online-only on phone number(probbly paid number).
I contacted support on chat but I was sent back to website where I started chat from.

Really do not know where to start with all the trouble I have experienced with BT internet.
Start ordered the internet to our property waited in all day for the hub !!! No hub arrived so rang BT to say the order was in the wrong address. So the hub was sent back. The address was two doors down, and still they never said they would let the engineer know. Instead BT cancelled the order. Making us wait another 5 weeks for our internet to be put on. After complaining they said they would send out a hub!! No hub arrived, after another call to them !!! The hub was sent to the same address again not where I live. It's a complete joke. So In all 10 weeks without internet. It's completely a joke we have to wait when it's not our fault!

WITHOUT ANY DOUBT THE WORST ISP - BT are a disgrace and should be fined really heavy fines or better still - do the world a favour and have the regulator close them down. 93% 1 star ratings. This is the WORST review I have ever seen and they clearly do not give a damn. ABSOLUTE DISGRACE AND A STAIN ON SOCIETY Got to add more - BT are arrogant and ignorant c**** NEVER in my entire life come accross a more inept - useless and arrogant bunch of b******* and no matter what anyone writes - they do NOT give a damn. They should be fined massive fines by the regulator and closed down
Just read that BT (British Tw***) have teamed up with EE a company with equally bad ratings. Should be fun reading all the complaints. Thankfully I ditched them both years ago. BOTH EQUALLY PATHETIC AS ISP providers

Awful I quite literally have to log in/out 8 times a day as the webmail is "experiencing technical difficulties". How is this possible for a company the size of BT?