Btinternet Reviews 

trying to send a zip file attachment 5.6 mb and it just wont do it. keeps saying request timed out, absolute crap

After years with BT Email it has suddenly become totally unreliable! B T = B****Y Terrible! Both my wife and myself unable, for over two hours tonight, to access our emails. From other comments we are not alone it would seem!

Installed the new app. It has been “authenticating” for half an hour. Must find another provider.

Unable to login, temporarily locked - no point calling their "help" desk, as completely useless. Web client has never worked in all the time I've owned the email address. Web pages look like they've been designed by a small child with a crayon thats been bottle fed vodka.

I had an installation on the 11th April to change from PLUSNET TO BT as I wanted to keep my landline number.
Nearly everything went wrong after M. J. QUIN did the installation wrong and it was over two weeks before eventually everything was put right. Especially cutting of my original source in the main bedroom.
I have now been trying since April to get old equipment removed from the main bedroom WITH NO SUCCESS.
Now because I cannot find the original reference number I CANNOT GET THIS EQUIPMENT REMOVED.
THAT IS WHY I DO NOT LIKE THE INTERNET as a means of contact as I am 75 years old and not brilliant on my Apple ipad
Despite several attempts to get an ADDRESS TO WRITE TO I have been told by catherine.McVey @ OPENREACH nothing can be done until I find the original reference.
This is like looking for a needle in an haystack.
Kind Regards
SANROS

I agree with Andrew who posted a couple of days ago. I use my email constantly everyday for my work and it is so frustrating. I have exactly the same problems.

The cursor issue and the 'problems with service' and the logging out and re logging in mid email! Dreadful service.

BT email is simply not fit for purpose on a desktop. Particularly since the 'upgrade' (which has functionally been a downgrade) it is riddled with coding flaws. Just some examples are; when replying to emails (not freshly composed emails) in mid sentence the cursor will jump back to the start of the reply text, following cursor clicks may not necessarily hit the email being targeted as it randomly selects another email, when selecting a list of emails to manage into folders or delete one slip or click outside the selection box deselects all prior selections, app constantly logs itself out and is clunky logging back in, regularly reports an error with the service.

I've had issues with BTmail for a number of years on and off, commonly emails not received or required to log in again when I hadn't logged off. I've usually sorted the access but retrieving emails was never sorted. Now I see I cant access emails any older that 6 months, and there are several I need to find. I think BT is running down the service (if you can call it that) because they no longer want to offer it. Customer Service is useless and as much use as a chocolate tea pot.

BT email is simply not fit for purpose on a desktop. Particularly since the 'upgrade' (which has functionally been a downgrade) it is riddled with coding flaws. Just some examples are; when replying to emails (not freshly composed emails) in mid sentence the cursor will jump back to the start of the reply text, following cursor clicks may not necessarily hit the email being targeted as it randomly selects another email, when selecting a list of emails to manage into folders or delete one slip or click outside the selection box deselects all prior selections, app constantly logs itself out and is clunky logging back in, regularly reports an error with the service. This has gone on for too long and despite the long list of negative reviews BT doesn't seem at all responsive to the loss of clients and don't appear concerned about BT brand value otherwise these problems would not have continued amidst so much negative feedback. Myself, having been a customer for 20 years and the inconvenience of changing am now considering other providers. Using the BT product is not a pleasant experience.
PS: even recovering the OTC code for this review via email the BT app has failed again!

Contacted them to cancel my internet contract as found a better deal.
They said they could offer me faster speed and a cheaper deal.
Received an email with my new contract offer.
Contacting the service I had just signed up for to cancel the new contract.
Went back to BT to complete my contract and they said the deal doesn't exist and they wouldn't give it to me.
Asked to be put through to complaints, they said they don't have a complaints procedure.
Asked to speak to a manager, they said it would be 5 days before someone may get back to me but they wouldn't do anything.
I told them they had sent me the offer in an email, but they said nope they weren't going to offer that deal!

After 13 years of having a BT email account, I am now going to jump ship. The only reason I haven't done so before now is simply the hassle of changing my contact address with everyone. The system is clunky and reminiscent of old dial-in internet. Given the prices that BT now charge, this service is, in one word, CRAP.

This is not a professional email platform, there are so may areas that could be improved by as with everything BT over prices and under performing

BT has recently made changes to the BT email login procedure such that for the past 3 or 4 days I have been unable to log in to my account. Whoever in the company is responsible for these changes should be sacked. A few weeks ago the email connection was unavailable for two days. They issued no apology for this. I have been a BT customer for years, but will not renew my contract with them when the current one expires. It is overpriced given this abysmal level of service.

I have come to the end of my patience with BT my Premium e mail account a new problem has arisen now when I type an e mail the text jumps in front of the greeting so I have to keep deleting it and starting again. I am going to change my e mail provider.

Your email log in is a joke. All other email accounts have an app 'that works'
Going online to log in is infuriatingly time consuming (and that's if you have reception)
Why did you dispense with a btmail app that actually worked a few years back?

Awful email app! Spends ages “authenticating’ endless s pinning circle! That’s if it is not telling you that it won’t access your account because you already have the account!
Madness!
Would change in an instant if it wasn’t so difficult to tell all your contacts that you are dumping this pathetic excuse for an app.
Already dumped their broadband as that was useless as well!

Why is it so difficult to login? Why am I no longer able to save my login details. This is a very shabby "update" from BT and they are less than helpful about it.

BT Email App is worse than rubbish.

It is unreliable, keeps authenticating, have to keep deleting the app and reinstalling to get emails.
It is the only app on my phone that consistently causes me problems

What is going on with BT Email cannot log in , unresponsive , slow , search is awful too !!! I’ve had a Mail acc with them for 22 years but I’m going to change now had enough ! No stars from me BT

For a primary provider they should be ashamed, rubbish service fro a very rubbish Business, if you can call it that, just a complete shambles.

Updated …ha ha …to BTmail - all email addresses unavailable. Takes ages to ‘authenticate’ - instructions re. self help don’t follow what appears on Apple iPad ….& we’re paying for it !!

Dreadful …couldn’t run a business using it.