Btinternet Reviews 

Absolutely sick to death of emails freezing every day …

BT have updated their email settings and once again in the process my email account has been hacked. What is annoying is that there was no report button or email accounts for being hacked that I could fine - I could complain about broadband and telephones, but not email, or not that I found at least.

My account sent out emails to all the contacts on my email address with a redirect on my account to another email address that is not mine. I had to reset my password and turn off the redirect of my emails. So if you have not had any emails today, check your account settings have not been changed.

Every time I try to log on to BT Mail, all I get is a blank screen. What is going on?

So far I've had 2 accounts as the first one was activated in Yorkshire and I live in sussex. So account closed..new account open at my address again..Internet works tv doesn't, great advert for this company..been told it will be sorted tomorrow...if not ill close my 2nd account having not used the services...not impressed!!!

Took out a new broadband contract in Feb - only paid the bill once before I got a letter saying the bill was increasing by 10%.

Contacted BT but they said there's nothing they can do - expected better from this company.

On the plus-side, the broadband works fine. I'm just frustrated I'm paying more than originally agreed.

Dont use if you like to travel. Used BT email for years. I've been travelling SE Asia for a month, suddenly I was unable to log into my account and then bt locked it. I contacted customer services via online chat and they said I couldn't use it while travelling as it was a 'threat to national security'. I was in Vietnam lol. I tried reasoning with them, I have all information to prove it is my account, plus I need access to my email for work. They didn't want to know and became rude tbh. Only way I can unlock my account is to call them from inside UK. Great 👍 thanks a bunch BT! Avoid avoid avoid

Signed up for £29.99 broadband. Now they've slapped a 14.4% increase on my monthly bill. Thieving scum are quoting T's & C's. I've complained but they say it is "deadlock" so will send out a letter for me to take to the Ombudsman...but they're in bed with all of these providers so I won't get anywhere. Do yourself a favour and avoid these thieving, back stabbing scumbags. These people make Virgin look decent.

Got BT fibre 900 with a promise of higer speeds. However this is no better then the standard connection we had previously. 30-40mps. To add insult to injury I have received a letter saying my internet price will increase with inflation...fair enough. I didnt know inflation was running at 15% though. Robbers!

After over 30 years with bt we've been treated so badly. In Dec we started a new contract broadband only for £30 full fibre 5. Ever since they have charged us £50 each month. First they denied the new contract price, after 2 live chats, contacting them 7 times getting different people (I've dealt with 12 people now) & breaking promises each time & having our complaint closed twice without contacting us or resolving it - now they say we made a mistake can't offer you that price. You can either leave without penalties or drop down to 100 speed for £60 month from March, but we will call you in a few days & try and get a bit of a discount if we can. They are refusing to honour the contract even though we've done nothing wrong at all. I am appalled & amazed they claim it's legal because we will let you out for free ?! We don't want to change email addresses after over 30 years but can't believe they can get away with treating us so badly !!!!

All my spam and phishing comes through my btinternet account. I think their lax security has opened the door to thousands of scammers. I only keep it as its my most longstanding address.

I can no longer normally access my bt email account at all. When loading it shows a fee meaningless messages for a few minutes, then packs up and shows 3 black bars. On the rare occasions when I can get in, it is a very inferior version. In the meantime I can get straight into gmail

BT Mail app - Same issue since 11th January 2023. Emails keep disappearing from my inbox. I have to keep reinstalling the BT app. (Email works fine on laptop). Really inconvenient when you've placed an online order and you have to reinstall the app in the shop to get the confirmation / collection email. I did receive a response that the matter would be looked into. However, no change.

I've been with BT since they started providing broadband and have no complaints with that. My complaint is with the email app that I have installed on my google pixel 6 and Chromebook. On my phone it keeps on hiding emails which still show on my chromebook or if I use the web. In addition on both my phone and chromebook it will not download attachments it just says either download failed or no software to open the file. However when I use the web it downloads them perfectly. Why? To say this is inconvenient is an understatement. I recently went to print a label in a shop using the email I had received but the email wasn't there so I had to come back home and print the label off my chromebook. Elsewhere on social media many others are calling the app at best useless and like some of them I am likely to migrate to gmail over time which will mean I will be likely to ditch BT as my landline and broadband provider, unless the service improves

A dreadful email, beware!
Slow, downloads new mail interwoven with previous mail, out of order, limited slow delete system, spam indicated mail inconsistent, send mail often deletes, it is very disappointing. Experience is over the last year!

In March we connected with BT Openreach to install Fibre to our new build property. Fibre is available in the property next door. We’ve had 2 surveyors and 1 technician visit our property all who have said fibre connection is possible. After going to BT to request fibre at least 6 times repeating all the same information - the blame is always on openreach. When we call openreach the blame is on the provider - BT. We have spent 9 months and spoken to dozens of people and we are still no further forward. No one will take responsibility and help us. It’s as simple as openreach updating their system to say fibre is available - this is - after they have confirmed this is possible through both their surveyors visit - visits in both March and September. It would be amazing if someone could just take ownership and sort out this problem - but alas hours and hours of phone calls and months of stress we are q still no further forward. I have never come across such awful communication between two communication companies

It's now been 5 months and still no fibre optic promises promises now two days before due another text have a problem which again is rubbish 30 days more WHY its a disgrace BT do nit and have NOT kept there promises they say. My advice to anyone wishing to join BT DONT

DO NOT SIGN ANY CONTRACT WITH THEM!

Sooner or later, you will regret your contract!

I am offline since 11th of November. I am paying £50 per month for Full Fibre 900 and in the last 10 days I have been treated like a child being constantly promised that I will have an engineer set to my place to fix my problem.
I had one engineer on the 12th to tell me that they are not experienced enough to sort out my problem and since then I have been in contact with bt everyday of last week and each time they told me that they are sending someone tomorrow to fix my problem.

To this day nobody showed up. Even more so, the only viable solution for me to have internet connection is to pay them 30£ more per month to get an even better package - which I agreed on (this is how desperate I am for internet because I work from home) and they haven't been professional enough to deliver that either.

The moment I told them I want out of the contract, they were fast to remind me that I cannot get out because I will have to pay them. I will have to pay them even if they are not providing the service.

At this point I want to tell everyone how bad they are but surprise surprise - they do not have twitter or LinkedIn because of course they do not want people to know how bad of a provider they are.

DO NOT SIGN ANY CONTRACT WITH THEM!

Unfortunately we have had consistent issues with broadband, upload speeds next to zero despite complaints to our service provided. It has gotten so bad we have moved to a different provider, only to receive a bullying letter and a huge fee for "betraying our contract" despite the fact the contract has been consistently broken by poor service. The monthly fee was very high considering our slow internet, and we were offered faster speeds for an extra £10 a month despite clarifying the fees were too high to continue. We have been with BT for twenty years and today we have finally pulled the plug. They treat their existing customers with little regard. The customer service team are good and patient but the issue arises from the company themselves. Avoid like the plaque and do not enter into a contract.

BT Mail has got steadily worse. Particularly annoying as it is my long time historical emaill address so I am paying £7.50p per month for something that is slow and unresponsive.
On a laptop or desktop the inbox can take a minute to load. If I delete a mail it can then take another minute to reset the inbox.
If you have any choice at all nowadays NEVER use a btinternet mail address as your main email.
The people in charge of this at BT Mail must all be working from home and spending every day doing nothing much at all.

Utterly useless, I’d give this minus 10 stars, I’ve not been able to log in for 2 weeks, each time I try my password isn’t recognised, changed it, still doesn’t work, previously a few years ago I contacted the ceo of BT to complain, it did work, but these days I can’t be bothered with the hassle. Sod it.