Btinternet Reviews 

Awful just awful. The new email set up.

This so called update change have no spaces between each email message
Layout is so poor
Can't find the reply button
And swiping to delete is gimmicky

BT have just updated their web email system. When I am drafting an email, the cursor keeps jumping to the start of the message every time it does an autosave. It makes the web email system unusable. It's another example of BT making things worse for users. The other example is when BT changed the email app after leaving Yahoo. Their email systems just get worse and worse.

Beyond appalling. Not a word from BT re slow email, just hype and advertising. Customer relations worse than British Gas and that's saying something!

Absolutely awful. I pay for premium service and it is continually broken. I will try to migrate to a different provider.

Since BT changed their recent email portal and how to access emails it appears to be a step backwards by this company for people who use a bt email account and not a continous improvement to their provided service or customer focused change

i can not login in my email for 5 weeks and bt are doing nothing to fix it they do not care, i lost job because of this , they so not care about fixing the email at all, email login just goes around in circle , not great, when it going to be fix i need to now, why do not care about it, i can not get on my email at all , all they care about it money, i live in ayrshire , still not been fixed get it fix soon , but they will not fix it at all why change the way you do your email i can not get in to my email please fix it today , if not i am leaving bt

My husband and I are on a cruise going to Australia and our BT email addresses have been security protected or blocked in plain English. I have spent 2 days on chat with them and the bottom line is that BT email is only for use in the UK. I was not informed of this and have been a BT employee and customer for 40 years. They can only unblock the email by sending a pin to my blocked email which I cannot access or send a text to my mobile phone which being on a ship is not feasible. I am therefore cast adrift from my email with no resolution. They won't send a pin via WhatsApp or to an alternative email. As I regularly travel, I have no option but to leave BT.

Disgraceful service since BT changed their email set up. Been with BT for years I now wouldn’t recommend them to our cat. Can’t wait to leave !

I would be ashamed if I were you. The one star was for the service till I needed help. The lack of any more was stars was for the total lack of any understanding as to what they do, or how they do it. Certainly regarding their customer care. Beyond atrocious I was hung up on. Lied to. Promised things that didn’t arrive. Promised compensation that is ongoing. Two engineers that didn’t fix anything. One engineer appointment that wasn’t even put in the system. Waited in for that one. Then obviously, didn’t arrive. Spoke to probably 6 of their ‘CUSTOMER SERVICE’ people (ha). I was even sent a email from them, with a notice saying the problem had been resolved. Absolutely appalling treatment. To the point of no return where there’s only one option. Leave. Awful customer service. Just dreadful. I will never go back to you. I would advise everyone to look elsewhere. When you need them. There is less than help. Just continuous frustration and sever lack of any care.

new log in is totally useless. every time i log in it tells me to check i have the correct log in details. this goes on for 3 or 4 attempts and then it will go through. i have another account but this one does not work at all and i am unable to check it. BT needs to get rid of the morons that decided this was a good idea and employ people who know what they are doing.

Recently made a call to Bt requesting assistance with my E mail.
I did not catch your representatives name but he was excellent.
I am not a technical person but he steered me through my problem. Helped be load the e mail app (which is great)
He was patient and gave me clear instructions which must have been a challenge to him. Very impressed and appreciative just sorry I didn't catch his name. Thanks

They deleted my email years ago, I lost access to so much of my stuff, it has been a complete headache trying to unbind this dead email from anything it used to be linked to. I've lost access to things that I've purchased because they deleted my account. They could have just deactivated it and left it at that but that make too much sense for such a terribly run company

THE MOST FRIENDLY, POLITE AND HELPFUL CALL SERVICE REP I HAVE EVER COME ACCROSS!!

WAYNE was beyond helpful at trying to help establish the problem with my Internet from diagnostics and taking me through things step by step such as basic rebooting etc.

I am SHOCKED at the poor reviews!!!

It really helps to have such fantastic customer service and representative who is so attentive and helpful!!!

I absolutely would highly recommend BT Internet and thier customer service!

I am so pleased after a distressing morning to have someone helpful and kind on the other end. He was unable to fix the problem but was happy to arrange a replacement to come out which may hopefully fix the fault.

Thank you Wayne. It doesn't take much to be kind and helpful (especially when I'm not tech savvy), but the patience and going above and beyond really speaks volumes!

I hope the new hub can fix things and whilst I rarely bother writing reviews, I have done this off my own back because I truly believe that some people and thier services are under appreciated! Your a star :)

I live in a rural area NE19 2B_ and there was an accident 6 days ago 14th Aug which cut a BT broadband line. The whole community now has no broadband or phone plus mobile reception is terrible. When we can get a signal BT say it will be fixed next day then the same next day or sometimes "we are working on it" However no vans or engineers have actually bother coming out to where the line is broken. Also as usual cannot get through to BT, absolutely pathetic service and response.

We have been with BT for some time now. currently with broadband at £60 per month. recently the network is very unstable in our company with barely 6 to 7 users at a time. Internet goes away minimum 10 time a day without any rhyme and reason. When trying to contact support , they remark that this service is actually normal and that if wanted something more stable we would need to pay £180 per month + setup charges around £1000.

A broadband provider stating that 10 occasions per day when line is unstable is considered a norm for them...it really doesn't make make a good impression at all. looking for other providers and they supply similar broadband at £20 per month. not sure if they will be more reliable but at least not charging £60 for a connection dropping 10 times a day

The company phoned me repeatedly at inconvenient times during working hours without arranging the calls in advance, the way one normally would do with a client and as I had explicitly requested. They also kept phoning me even after I had given the information they had asked for. And they asked me to divulge personal information about another person that I was not entitled to divulge. Moreover, the whole process was exceedingly drawn-out and time consuming, and it extended the transaction I was involved in unnecessarily.

Beware the BT email account rip off
What they dont tell you when you sign up is when you cancel several years later they expect to you to pay them to have full access to your own email address.

I have accounts from other provider that are still working and free

Their basic browser does not even have the functionality of other free browsers

Absolute joke of a company! No internet for over two weeks now! They keep fobbing me off with excuses! Dont waste your money on this company if you want constant internet, goes down all the time! Staff not helpful at all, useless company! Time to change update, so sent an engineer to fix problem, waited in (day waisted) he said oh i only fix internal, it is an outside fault, another one came four days later to fix external fault, he never bothered to let me know he was at the door! He said the other engineer was lying, he should be able to fix both! Bt promised last week they would send me a mini box, so at least i could connect to internet, this week they say no you cannot have one, because you dont pay enough for your internet/phone line! So until dumb and dummer sort out who can fix internal/external repairs i will be without connection for the foreseeable They now owe me so much compensation, surely would have been cheaper for them to send me a connection box in the beginning! Unbelievable!

Fast broadband, helpful engineers