Btinternet Reviews 

How can a company like BT with all of the resources at its disposal make such a peanuts of an e.mail service.
This is so called e.mail "upgrade" is the worst mess I've encountered ( there have been many) with more bugs than an Insectarium.
The incompetence is staggering and has virtually made my e.mail service unuseable with more issues than I can list.
Time to vote with the feet !

As others have pointed out, the new email system is an absolute shambles. Can't compose a message because the cursor moves to the top of your email when typing leading to a garbled composition.

The colours with initials on each email is an absolute distraction and the way it shifts to the next email is not required. I'd rather chose the emails I want to see next BT.

Worse than all of this however is the "failed to login due to too many attempts" message which proceeds to lock me out for 15 minutes. A total PITA when you are waiting to reply to people in a professional setting.

I'm beginning to wonder if they didn't bork it all on purpose to encourage users away from an unprofitable service. It's an absolute shambles.

The new email upgrade is a disappointing shambles.Silly coloured, childish boxes, highlighting first initials of sender, no use at all. Far better as it was.
Annoying, trying to read emails with words chopped stupidly to next line. Didn't happen before upgrade.
After reading an email and sending it to a folder, the next email is automatically opened instead of returning to inbox as before.
After sending an email directly to a folder it automatically ticks the next one to send. That's my decision to make! I had to find a few lost emails before I realised this was happening.
Can't access scroll down arrow, have to jump down then arrow scroll up to check not missed any.
For some unknown reason it's started to put regular emails in spam????
I agree with previous reviewers, sending emails is equally annoying for all the system errors detailed.
For goodness sake BT sort this out!!!

BT WiFi are the slowest connection out there. We have a connection box literally right outside of my house but I am connected to the one 3 miles away..!
Iried BT because I live in a small village and struggle to get connection.

I had an email from BT saying:
“We are upgrading your WiFi to Full Fibre.”
I was like great fast wifi!
(My speeds before the upgrade:
Download: 10-12
Upload: 0.95)

My speeds after the “upgrade”:
Download: 8-9
Upload: Usually 0.95
If I am lucky: 1
WiFi measured in Mbps.

Had a WiFi outage so I did not have any WiFi. Got told they this will be fixed by tomorrow.
6 days later: Just starting to fix it…

BT email is the slowest website out there. Which must be fast with my “Full Fibre” WiFi.

I would expect much better, BT.

God only knows why BT has done this. I pay for a premium email service and this change beggars belief. I cannot now reliably use my email whereas it was OK before the change. I get numerous and spurious problems cropping up all the time...sometimes just one-offs that don't happen again. Seems like BT gave this "upgrade" to a bunch of 13 year old work experience kids who had zilch technical knowledge. YES IT IS THAT BAD. BT needs to get back to the old days when they were reliable and professional.

Appalling. Totally frustrated with the tiny layout. It was fine before and it's beyond me why BT have made it so user unfriendly.

New BT email system is very poor.

Font and line-spacing change as you compose a message. This is not evident until you view the email in a reply.

Old email worked well. Why downgrade it?

The new email system is crap takes me ages to delete an email if i dont wont to read go back to the old way so much better

Why change the email system to make it absolutely useless.

Heard about Social Tarriff and called BT to set up new details. James Warrick was amazing. He answered my call immediately and is obviously experienced in his dealing with customers who need patient and friendly assistance. His lovely Welsh lilt just added to a very pleasant experience. He very expertly set up the required steps needed and he is a real credit and asset to BTs service. Definitely full marks in every aspect. BT are to be congratulated in their choice of James as it was obvious his training has not been wasted. Exemplary is the only word that adequately describes his dealing with my problem. Very well done.

Another so called update! I can't even write an email with out it jumping all over the place. Why do BT do this!? The old layout was better. Trying to write an email in drafts is a nightmare. How can such a huge profitable company offer this as a service?

The recent upgrade is awful. It has made it difficult to compose emails, for instance the cursor moves about by itself and the font changes when you hit return. It is hard to tell whether your email has left a space until you send it, when quite often you will discover it didn't. When you are on the compose email screen it is locked in place, meaning you cannot slide it to the side to reference something on the same screen. So many bugs and problems it is hard to know where to start. One star is too generous. Please sort out this mess BT.

I've had to give one star, just to be able to write this, but zero would be more accurate.
Why do they make these changes? And who do they test them with before they live? The page looks awful, and my email no longer open as the once did.
BT do not have a generic email address, probably because they don't want to be inundated with complaints. I would change provider but, having had the same email address since the mid 90's, I would lose too many contacts

Ghastly BT email recent update. How could any company introduce such a hopeless "upgrade"? I have found 14 major issues/failings so far and am still finding them. Even typing an email is now an awful experience of system errors. Surely those responsible should be held accountable? It does not even seem possible to revert to the previous format? I expect to be moving from btinternet. Tom.

Site updated means what was a fast and efficient email server ha become slow, clunky and inefficient. Very disappointing!

Actually - no stars for this abysmal 'change' to BT email. Could cope with the previous version although not as easy to use as it could be, but the present incarnation is crap. Why is the refresh icon greyed out and not functioning? So difficult even the font is painful on the eyes, why so tiny? Writing an email is about as easy as getting blood from a stone. Text hesitates to appear, deleting a word almost impossible. I painfully wrote a complaint email to the CEO, he left in January, no contact given for the replacement. What a shower.

What an horrendous downgraded change to something that looks like Outlook but operates so much worse. The formatting on my company signature has gone haywire and it just simply won't allow me to change it without limiting it to such a small size. On my iMAC I can't easily see which are the incoming new emails as the BOLD highlight just is not bold! Much harder to save / send without making the window the full size of the screen or trying in vain sometimes (and don't know why) to be able to scroll down within the window without the cursor jumping back into the text. Weird.

The new interface appears to be copying Outlook's format. That would be good if it worked like Outlook! It took a while for me to figure out it's new functions, which is to be expected. What wasn't expected was the continual self-adjusting of the cursor when attempting to write emails. I spent around an hour drafting an email that should have taken 15 minutes since the cursor kept shooting back to the very beginning of the screen. I checked it was not my laptop - restarted it, checked if it happened on Word or my Outlook account etc. They were fine. Still the blinking cursor kept shooting back to the start of my BT emails. Let's hope that it'll settle down and this isn't going to turn into a persistent issue for other people

The new BT email format and configuration is absolutely horrendous and full of glitches. They have chosen to "fix" a system that wasn't broken thus making it worse, not better. I feel slightly less peeved after coming here and realising it's not just me who has a problem with this. Sort it out BT!

They have changed the email format (again !) and for the worse, as usual.

I reply to an email and 'send' then I get returned to the top of the inbox instead of where I was.

This makes it unusable.

Their complaints system is unusable too.