Btinternet Reviews 

Appalling I've been waiting for 3 hours with no one coming to help . I'm lost for words .

Just read a few of the terrible reviews about BTinternet and was worried that I wouldn't be able to easily log into my account. Just logged in with no problems and no hassle. So maybe I was just lucky but I'm not seeing any issues.

Disgraceful - been with BT for over 12 years and have had no issue, recently i've tried logging in only to be told that there's been a security breach and my account is suspended?? Took me through security questions and it's the same one I have used for over 12 years and it failed to register my details. My password has not changed, what's happened to BT, I have my broadband with BT, thinking of cancelling now all of the packages and going with Virgin, terrible service, no warning, just decided to suspend my account. I've since had to change my details with my work as I've had to open up another email account with another provider. BT you have lost a valuable customer, never use you again. Terrible service and a scam that you want me to pay to phone customer service for blocking my account for no apparent reason. I only use my email for work reasons. Disgusting service!!

Constantly logging me out of email. This has been going on for months. Log in page changing from old to new and back again. No option on the new login page to 'stay logged in'. Best described in three words ... crap, crap, crap.

The new BT Mail login is a total time wasting nightmare. Like most other system providers they deem it necessary to change something, for the worse, to satisfy the personal whims of people who probably don't use the systems anyway. They certainly don't seem to test them before implementaion or they may realise the faults. I say this after a 50 year career dealing with the planning, implementation and training of new bespoke systems.

My internet went down on Thursday evening. I rang after 2 callbacks I finally got a person. they had me on my hands and knees for 30 mins they conceded i needed an engineer unlike virgin media BT engineer do not work weekend I was told I had 2 wait 2 working days they are due to come on Monday, so I got a weekend no internet or TV as the packages they sell are all internet based so have nothing for the weekend appauling service

The new login procedure is over-complicated and completely unnecessary. It now takes longer to log in than to read the emails. Why do I have to prove I'm not a robot only to be told my login details are wrong (they are not - they get accepted when I've proved I'm not a robot several times). It may be a free service, but that's not an excuse for making it a crap service.

New email upgrade is abysmal. Had to change my email password four times in one week. If you do anything other than read your emails such as delete or report spam, it throws you out and then gives some error code which it then ignores. I'm paying for premium getting Vauxhall Conference - totally rubbish. Same as all 'new and improved' systems - totally crap. What a nightmare!!!!

I agree with most of the previous comments about the new email...to call it an 'up' grade is a misnomer. This email service is not fit for purpose. Personally, this is not a free service as I pay a monthly direct debit. Teething problems could be excused but this has been taking place over 6 weeks now and is not good enough. Trying to access tickets or bookings from my phone when I am visiting venues is embarrassing as it takes so long to access. It's no better on the PC. The helpdesk were pleasant but it has made no difference.

Tried getting used to the e-mail "upgrade" for a week. What a dreadful user experience! I rang BT this morning to register a formal complaint. They couldn't have been less interested and sent me an email within one hour to inform me that they have closed my complaint without any contact with me. However they did remind me of their cancellation charges if I left BT.

It just doesn't work. It won't let me stay logged in so I have to go through the login rigmarole every time. Also it apparently can't send me notifications when I receive an email.

After "Too many requests" last week and now this morning I cannot access it again with "BT mail isn't working right now" one has to wonder what the hell is going on. Have had BT for over 15 years now with hardly any issues, they change the format, and now it's a lottery as to whether I will be able to access my e-mails.

BT email down now says "too many attempts" this is after weeks of changes to layout etc. A complete waste of my time, what happened to the word "service" for which payment is being made. Can we all expect refunds for the inconvenience, I suggest at least 50.00 for every customer, together with an apology that acknowledges BT accountability.

Takes up to 10 attempts on reCAPTCHA to gain access to email account.....far to slow particularity if you need to login into multiple email addresses!!!!!!!!!!!!!!

Whoever built this new email for BT should be sacked. It is the most appalling system I have ever used. It is so difficult to download and get images BUT so easy to delete emails by mistake. When writing emails the curser jumps all over the place and the text size changes. It is so frustrating. We should all abandon BT.

1. The cursor moves back to the start of the email while I am typing.;

2. the font size changes while I am typing.

3, I cannot attach a file. 'Drag and drop' doesn't work.

4. the coloured boxes are meaningless and unhelpful/

Yes, the updated email system is awful.
Is there anything one can do about it though?
Currently, just about unuseable

I have repeatedly informed BT that "another person" is using my BT email account. They have done nothing about this to my knowledge, as the hacker is still using my bt account.

BT appears to have "updated" their email system. It is rubbish. Can now only delete 14 emails at a time. Also, in spam, can only block an email address one at a time. Awful.

Awful product. Slow, it "hangs", silly colours and worst of all it does unexpected and unwanted things, why change something that was working perfectly well?