Btinternet Reviews 

Since the upgrade the system is dreadful. It doesn't load properly, automatically ticks the next email which sometimes results in emails being deleted in error and as for using the folders, it's a nightmare. If you so much as touch outside of the specified area it cancels everything and you have to start all over again. BT this is a downgrade not an upgrade. Please sort this mess out.

It's rubbish!!! End of

You start typing and the cursor suddenly jumps back to the start. If, like me, you look at the keyboard as you type, then you may not notice until it is too late and then you have to cut and paste, but some of the text has anyway disappeared! Also sometimes, although you have typed correctly, what appears on the screen is complete Gobbledygook! The old system was pants, but the upgrade is even worse!

More useless, backward 'tweaks' to my BT mail. It's been terrible since they left the Yahoo platform - and is even worse now! Are all their IT and engineer staff on crack cocaine or something? Clueless clowns the lot of them to roll this garbage out.

The "upgraded" email is a downgrade in my opinion. Takes twice as long to long in, if you can find the page to log in from! Folders have disappeared or are very difficult to find, groups are very difficult to manage, the list goes on. I had a chat with an assistant and he even said they were struggling with it. PLEASE PLEASE reverse the upgrade and give us back our relatively easy-to-use system!

Bt's email before the upgrade was bad enough, this is simply an appalling service in 2024. I use folders all the time due to hundreds of emails everyday, you now have to use a drop down box to find the various folders which decides when scrolling to disappear so you have to start again. It also automatically self ticks various emails, and if you don't notice you send those emails to folders you do not want them in. Logs out randomly, looks awful, BT please sort this rubbish out.

BT email has recently undergone what they call an 'upgrade', but as a result has gone from being annoying to virtually unusable. It now takes twice as long to log in, and every week or so they seem to lock my account because of an alleged unauthorised attempt to log in (which invariably turns out to be me). I then have to change the password, which means that it changes so often I can never remember it. But much worse, they have deleted two of my folders, and everything in them (fortunately not very important) has disappeared without trace. Avoid if you possibly can!

I've long loathed BT's email system. But changing provider is worse than moving house. The sign-on prorcess has recently become lunatic ... tick pix with buses, bicycles, dead frogs or whatever. This morning it took 12 goes to get past the idiotic image test. I'm not an idiot, far from it. I'm complaied bitterly about the system to BT yesterday. Got impression that the customer handler didn't really care. BT doesn't even rate a single star

I am so glad I looked at the reviews here - now I know I am not suffering alone. This paid for e mail service is not fit for purpose the number of glitches since the face lift make it almost unusable. I am wondering if BT would like to offload their E Mail service and so hey are doing nothing about getting this absolutel cr*p up to speed. It really is PANTS!!

I hadn't had any problem with my emails until BT updated the page, since then it has been abysmal. It takes ages to load and to try and write an email is horendously slow. The rep tried to blame it on my computor but there are so many customers complaining. Come on BT your charging customers enough so do something about it.

Less than one week on from my last rating, and emails are down again, you are useless

Their E Mail is apsolutely hopeless. Since they changed it earlier this year, you have no option to stay logged in to it, so every time you go on it you have to log in twice, and then on doing so takes forever to load the page,and whilst doing so you get that stupid annoying BT logo changing on the page. If you are in an area with even a less than strong signal, it won't load up at all. The old system was far better, so why change to this rubbish.

I’ve been with bt email for all my life and I’m not sure I can recount a single day where it actually worked! single-handedly the worst email out there, the app never works, there are constant login problems. I’ve had emails go missing or not come through. My current main problem is getting notifications of emails coming through but not being able to see them on the app for a few days. 10/10 would NOT recommend!

Total and unbelievable complete failure either to provide serice or to explain why not / how to circumvent. No customer support, no explanation, no nothing - beyond belief as to the havoc that results for users on top of the frustration and desperation when your e-mails simply disappear and there is no way to know why or how to get them back. A real disgrace.

same as previous folk been with BT and talk21 for years and years been loyal to them for over 25 years. longer than my youngest son has been alive at 19. even upgraded to premium for year on talk21. have my business account with them for my emails also for over 20 years. went through the bt yahoo period etc etc. and now its a contstant joke trying to get logged in total hit and miss. now saying the server is down when doing a check tonight. cant get logged in cant get onto look at what jobs ive got tomorrow for work. this is pathetic. steer clear im now going to start looking at porting all emails over to a reputable company. RIP talk21.com

The new BT is mail system is appalling. Have had an e mail address with them for some time. It's like getting into Fort Knox to access e mails. Takes far too much time. It's like going back in time. Don't like the format of new mail system. Delayed typing too. Come on bt. You're failing your customers

Still no better 3 months after my last review. Would give it less than 1star if available. Emails not available again today. No update from BT. Emails crash all the time, don't open properly, hang in mid air. Worst service ever. Don't know what the upgrade did to the system but they shouldn't have bothered.

How glad I am that I migrated to gmail.

Now I cannot even log in to bt email to discover that I cannot go any further. These guys are on a suicide mission. If I cannot use bt internet, why should I pay for their internet when you see the options?

Been with BT for over 30 years since the internet first came out. The e-mail despite its 'upgrade' is rubbish, can't access business e-mails, holiday info. Won't let me log-in into 'MY BT ACCOUNT' to choose E-mail. System is way behind other providers now and very expensive. Leaving for a better provider.

Why have BT replaced a perfectly good system, which was stable in its performance, with this load of software rubbish. The cursor constantly jumps back to the start of the email, meaning you cannot touch type messages at all without constantly checking what the cursor is doing. If you do more than one carriage return at the end of a paragraph the whole text changes font and size! It no longer gives you the option of staying signed in, so in the course of a day's work you repeatedly have to sign back in. Multiple clicking through to delete unwanted mail now has to be done very carefully now whereas before it was a very clean operation. Other issues are small niggles and I think these major ones are the best to report. Even though I'm on fibre the speeds are also atrocious!