They show absolutely no care or respect for your purchase. All of my cat food cans arrived completely smashed and dented, with many of them misshapen and damaged. The outer box had no visible dam... Toon meer
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Product is not budget, in fact, I could find a better price elsewhere on the internet. I have spent thousands with this business, and when I questioned a over $10 difference I was basically given the... Toon meer
Bedrijf heeft geantwoord
We have been using Budget Pet for several years, especially to buy litter for our cat. Our orders have always been easy to make and we received our products quickly. The prices are competitive. We wou... Toon meer
Bedrijf heeft geantwoord
still; waiting after a week for my dog biscuits... the poor dog has started eating itself... i am unable to leave the house and i relied on these A## muppets and they took my money, promised next day... Toon meer
Bedrijf heeft geantwoord
1,9
Slecht
141 reviews
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Absolute WORST experience from point of purchase - a month later, STILL not resolved
Ordered a few items for total over $110. At check out, there was no option other than "authority to leave" for delivery and no clarity on who exactly the courier partner was.. Wrote very specific instructions to avoid damage or delivery being left in a potentially risky place. Apparently that wasn't enough. Delivery partner was through Aramex - obviously not great start. Despite having clear instructions, being home when the delivery happened, and asking for the courier to ring the video door bell or at least knock on the door being in a shared apartment complex driveway - they did none of this. Went down to collect less than an hour after the delivery happened(POD email notice) and found the items were thrown on the driveway, one box open with the most expensive item missing, the other box dented and item inside damaged. Immediately contacted "customer support" via Budget Pets and the person instructed me the courier didn't have to comply with instructions and it was my fault for selecting authority to leave.... Even though it wasn't an option to choose anything else? Their suggested "solution" was for me to send back the entire package, including the item that was missing to prove the item was missing and wait for them to "determine if a refund or resending the package was appropriate" - I don't even know how to try and make sense of that. The person from Budget Pet even included the POD photo that proved everything I had reported to them. Still seeking a refund for the missing item and damaged items but Budget Pet Products can't seem to even manage this, so really it's just theft and fraud! Reporting through PayPal to try and get the money back but hot damn I should've just gone through PetBarn because this is an absolute mess and not worth the fake savings advertised on their webpage. Looking over the positive reviews on TrustPilot can see that the people who've given 5 stars are literally their own employees from the Customer Support team. Just wow.
Absolutely disgraceful and a company that should be embarrassed by their actions.
11 december 2024
Review zonder uitnodiging
Antwoord van Budgetpetproducts
Thank you for your detailed feedback. We sincerely apologize for the frustration this situation has caused and the inconvenience you've experienced.
While we do offer an option at checkout to remove the "authority to leave" (ATL), we understand this process may not have been as clear as it should have been. Your feedback highlights an opportunity for us to improve the clarity of this feature on our website.
We are disappointed to hear that the courier did not follow your delivery instructions, and we have lodged this incident with Aramex to ensure it is thoroughly reviewed. Instances like this are unacceptable, and we are committed to holding our courier partners accountable.
Regarding the missing item, we did offer a refund for the cost of the item that was not received. However, we understand you declined this offer and requested more than the item's value. While we strive to find fair resolutions for all parties, we must work within our policies to ensure consistency and fairness across all claims.
We appreciate you taking the time to share your concerns, as it helps us refine our processes and provide better service moving forward.
Don't shop here!
Don't shop here!! They don't offer refunds if your pet won't eat a food. Go straight to Pet Circle who do. Just wasted $49. Customer service don't care.
In reference to Budget Pet Products Reply, the manufacturer did subsequently refund, but only after I went direct to the manufacturer which was much less seamless than what I've experienced elsewhere.
23 december 2024
Review zonder uitnodiging
Antwoord van Budgetpetproducts
Thank you for your feedback. We’re sorry to hear about your experience and the frustration it caused. While we understand how disappointing it can be if a pet doesn't take to a new food, we follow the manufacturer's guidelines.
In this case, we can confirm the item was sent to the manufacturer’s claims department for assessment, and a refund has already been processed for you.
We value your input and will continue to work on improving our processes to provide the best possible service. Please don’t hesitate to reach out if there’s anything else we can assist you with.
Do NOT buy from here
Do not buy from here! Ordered a product needed for medical reasons that cost $120. Received tracking info which shows has not left the warehouse over a week later. 2 full days spent trying to get answers from customer service with no resolution offered. Now need to try to find some other way to get this product that is needed while my cat is unwell.
17 december 2024
Review zonder uitnodiging
Antwoord van Budgetpetproducts
Thank you for your feedback, and we’re deeply sorry for the distress and frustration caused by this situation. We completely understand the urgency of receiving a medically necessary product and the disappointment when expectations are not met.
We can see your concerns and acknowledge the lack of clarity with the tracking and delays in communication. We can assure you parcels are posted on the date customers receive their dispatch email. Courier depots are experiencing heavy delays with parcels at the depots waiting to be delivered by the couriers.
We apologize for falling short in this instance and deeply regret the inconvenience caused to you and your unwell cat.
If you would like to provide your order number, we can ensure customer service look into the delivery of your order and check the current tracking status.
Only order if you have time to wait
Product range and prices are great. But PLEASE consider using a different courier service. I actively avoid businesses that use Aramex as my experience has been poor every single time and I didn’t realise BPP use them until after I ordered. I am currently waiting for dog food I ordered 12 days ago. There has been no tracking update from the courier since the food was dispatched and no way of knowing when it will arrive. Unfortunately this will be the last time I order from you guys as I’ve had to go and purchase food elsewhere now anyway. I would rather pay for postage and receive the product sooner.
6 december 2024
Review zonder uitnodiging
Antwoord van Budgetpetproducts
Thank you for your feedback, and we sincerely apologize for the delays and frustration caused by the courier service. We understand how disappointing it is to wait so long for such an essential item, especially when there’s no tracking update and you’ve had to purchase food elsewhere.
We genuinely appreciate your comments about our product range and pricing, but we also recognize that a reliable delivery service is just as important. Please know we are actively reviewing our courier options and working to improve the overall delivery experience for our customers.
We’re truly sorry that this experience has led you to avoid ordering from us in the future, but we hope you’ll give us another chance once we’ve addressed these issues. Your feedback is invaluable, and we’re committed to making the necessary changes.
If you would like to provide your order number, we can ensure customer service look into the delivery of your order.
I ordered a $154 item from Budget Pet…
I ordered a $154 item from Budget Pet Products on 29 November and have not received it. While they initially followed up and promised to keep me informed, I’ve heard nothing since. Their delivery service is dreadful, and the customer service is equally disappointing. I expected better communication and accountability for such an expensive purchase. I won’t be shopping here again and wouldn’t recommend this company to others.
29 november 2024
Review zonder uitnodiging
Antwoord van Budgetpetproducts
Thank you for sharing your feedback, and we deeply regret the inconvenience and frustration you’ve experienced with your order. We understand how upsetting it is when an expensive purchase is delayed, and communication falls short of expectations.
Please know we are actively working to improve our delivery processes. We truly value your feedback as it helps us identify areas for improvement, and we’re sorry we didn’t meet your expectations this time.
If you would like to provide your order number, I can ensure customer service look into the delivery of your order.
Terrible shipping
Last two orders either lost and delivered somewhere else or took weeks (no tracking update as it was lost for 2.5+ weeks) and eventually arrived in 3.5 weeks in a broken external box - never again.. in both instances Customer Service just said oh there’s a delay so just wait and kept saying to wait (even with the first instance of delivery elsewhere !!.. ) the products are good but the Aramex shipping is the worst ever. Ps. takes days to contact customer service of either seller and Aramex and then when you do contact them they reply and say they need a few days to respond?! Not worth the risk, even with PayPal payment… seller provides excuses to PayPal of continual delays when they don’t even know where the shipments are - so it’s just a matter of luck if it eventually arrives, and meantime spending days chasing it up yourself, or just wait out the PayPal claim time which could be months ..
10 december 2024
Review zonder uitnodiging
Antwoord van Budgetpetproducts
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you’ve endured with your recent orders. We completely understand how disappointing it is to face such significant delays and challenges, especially when the courier service falls short of expectations.
We’re truly sorry for the lack of clarity and communication during this process and appreciate your honest feedback. While we’re glad you eventually received your orders, we acknowledge the experience was far from acceptable. Please know we’re actively working on improving our delivery processes and exploring better courier options to prevent such situations in the future.
Your concerns regarding delays in customer service and the resolution process have been noted, and we’re taking steps to address these internally to better support our customers. We genuinely value your feedback and regret that this experience has impacted your trust in us.
Don't expect your delivery to arrive
Exactly the same situation as apple d.
Ordered and paid in full online 11am 16/11. Confirmation email stated: ALL GOODS WILL BE DISPATCHED WHEN FULL PAYMENT HAS CLEARED.
Received an email 3:30pm 19/11 that it had been dispatched.
As of 4pm today 21/11 the order is still only sitting halfway between pickup and depot.
BPP phones close 4pm (what a lovely job, they don't work weekends either) so used the web chat to request a refund. No refund until goods are received back to the warehouse.
Asked where info is on dispatch time frames and delivery times. Dispatch info on website buried and vague and no delivery timelines I could be directed to.
So bad luck to me and my hungry dogs.
21 november 2024
Review zonder uitnodiging
Antwoord van Budgetpetproducts
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the delay in dispatch and delivery of your order. We completely understand how important timely delivery is, especially when it comes to keeping your dogs well-fed.
After checking, we see that your order has now been delivered as of 22/11. We’re glad it’s arrived, though we regret the delay. November’s Cyber Sales period can bring a higher volume of orders, which sometimes leads to dispatch and delivery delays despite our best efforts.
We deeply appreciate your patience and understanding, and we’d love the chance to restore your trust in the future.
Ridiculous verification process
The verification process is ridiculously. Wish I had read the reviews before shopping. Will never shop here again.
18 november 2024
Review zonder uitnodiging
Antwoord van Budgetpetproducts
Thank you for this feedback. We are so sorry you feel disappointed with your shopping experience with us. In the current digital climate is it becoming increasingly important both for the customer and for online businesses to implement a safe and effective verification procedure. Customer verification helps reduce risks of fraudulent transactions from taking place online as well as customers from identity theft. If the customer for any reason does not wish to comply with this process, the order is cancelled.
We genuinely value your feedback and will take it into account as we work towards enhancing our services.
Honest and easy to deal with
Have bought from this company before and always find their site very easy to navigate - they have a huge range of products and their prices are nearly always the lowest. Very easy to deal with - wouldn't bother shopping anywhere else
5 november 2024
Review zonder uitnodiging
Antwoord van Budgetpetproducts
We're so glad you're happy with your shopping experience! We try very hard to go the extra mile to ensure our customers get the best quality service possible! Thank you for taking the time to write this review.
First and last time I would ever order…
First and last time I would ever order from budget pet products. Placed my order on 26 th October 2024 and today is 4 th November I’m still waiting. Requested a refund and they said until they receive their product no refund so another 10 days before I see my money back.
Do Not Deal with this company please!
So I’m guessing it will take a month before I get my money back.
Disgusting disgusting disgusting from start to finish
4 november 2024
Review zonder uitnodiging
Antwoord van Budgetpetproducts
Thank you for providing your feedback. We're sorry to hear about your disappointing experience. We appreciate your input, and we're committed to continuing to improve our services moving forward. Could you please provide an order number? This will help us look into the specifics to better assist you.
8 out of 10 times failed delivery
When I buy stuff from Budget Pet Products, 8 out of 10 times, Aramex failed to deliver. There was even a time when the dog shampoo arrived in a wine box while the conditioner went missing. Further, what's the point of stating that delivery is free if customers buy over $49 when you don't honour this policy? As for customer service, one personnel had the cheek to tell me to use paid postage instead and others gave excuses for Aramex when all other couriers from other companies have not failed to deliver.
25 oktober 2024
Review zonder uitnodiging
Antwoord van Budgetpetproducts
Thank you for bringing these issues to our attention. We’re genuinely sorry to hear about your experience with the delivery service. Our standard practice is to send all orders in our branded Budget Pet Products boxes. If your items arrived in a different box, it’s likely that the original box was damaged in transit, and the courier repackaged it for safe delivery. Please let us know more about this so we can pass your feedback on to Aramex.
We understand the importance of a reliable delivery service, and we’re committed to addressing these issues with Aramex to prevent future occurrences. Keep a close eye on the tracking when your orders are posted as they may get taken to a collection point if the courier is unable to affect delivery at the shipping address. Thank you for your patience, and for allowing us the opportunity to improve.
Slowest delivery possible in Australia
Slowest delivery possible in Australia. Waiting, waiting, waiting.?.!.,,
I waited longer than other online deliveries but!! My dog was so happy this afternoon when I unpacked her box. So many goodies with her Nexguard. Happy dog, happy customer.
It takes a while but amazing value for the price. Edited review.
24 oktober 2024
Review zonder uitnodiging
Antwoord van Budgetpetproducts
Thank you for taking the time to share your feedback with us. We apologize for the delay you experienced with your delivery. While our standard delivery timeframe to your area is typically 4-5 business days, it took a bit longer on this occasion and we understand how important prompt delivery is to our customers.
What an incredibly idiotic waste of…
What an incredibly idiotic waste of time?! The verification process for this company is so out of the park it's not funny. I spent over $200 on pet products only to have the process halted until I jumped through multiple hoops (after payment was processed, btw - had they not already processed the payment I would have binned the order immediately) just to have my order processed. I own a small business and do not have time for this slow process that requires my attention after I press "Pay Now". NEVER use this company if you are looking for prompt, reliable service.
23 september 2024
Review zonder uitnodiging
Antwoord van Budgetpetproducts
Thank you for this feedback. We are so sorry you feel disappointed with your shopping experience with us. In the current digital climate is it becoming increasingly important both for the customer and for online businesses to implement a safe and effective verification procedure. Customer verification helps reduce risks of fraudulent transactions from taking place online as well as customers from identity theft. If the customer for any reason does not wish to comply with this process, the order is cancelled.
We genuinely value your feedback and will take it into account as we work towards enhancing our services.
Almost didn't order based on reviews
Almost didn't order based on reviews, found the validation process a bit alarming, normally would not proceed, also hate any company using Amarex as deliveries rarely turn up without me having to contact them.
Anyway I've ordered and will come back with my opinion when my order arrives
28 september 2024
Review zonder uitnodiging
Antwoord van Budgetpetproducts
Thanks for the review Amanda. I'm glad you gave us a try, and what are your thoughts?
First time I've ever had to do a whacky…
First time I've ever had to do a whacky verification process to buy anything online. Having to wait days for a small refund to have it verified is stupid and could be done in a more effective way. Whether it be for dog biscuits or something else for your pets I recommend going elsewhere for your pets' needs.
17 september 2024
Review zonder uitnodiging
Antwoord van Budgetpetproducts
Thank you for this feedback. We are so sorry you feel disappointed with your shopping experience with us. In the current digital climate is it becoming increasingly important both for the customer and for online businesses to implement a safe and effective verification procedure. Customer verification helps reduce risks of fraudulent transactions from taking place online as well as customers from identity theft. If the customer for any reason does not wish to comply with this process, the order is cancelled.
We genuinely value your feedback and will take it into account as we work towards enhancing our services.
Courier issues
I have used Budget Pet Products for years and their products and prices are good. However they use Aramax as their free delivery service and my orders have been delayed by weeks as they have stalled during transit for no apparent reason and so much chasing up to get my goods delivered. I have 4 dogs and buy 30kg of dog food every 6 weeks. Because of the continuous courier issues I started ordering sooner than I needed it and still got delayed and then have to go and pay a fortune to top up food while waiting for my orders to be sorted out and finally delivered. It works out costing me more in the end with a lot if stress to go with it so I will not be dealing with them anymore.
11 september 2024
Review zonder uitnodiging
Antwoord van Budgetpetproducts
Thank you for taking the time to write this review, we appreciate the feedback and we'll continue to work hard to improve our services for the future.
Product and prices are okay but…
Product and prices are okay but delivery partner Aramex performs poorly. Order despatched quickly but then just sits in the Aramex network requiring constant chasing up. Order placed and despatched 9 days ago still not delivered.
18 juli 2024
Review zonder uitnodiging
Antwoord van Budgetpetproducts
Thank you for bringing this to our attention, and I’m truly sorry to hear about the delivery issues you’ve experienced. We understand how frustrating it can be to wait longer than expected for your order, especially when you’re eager to get your hands on your pet supplies.
I want to let you know that we’ve checked on your order, and it is finally out for delivery today. We appreciate your patience as we worked through this issue with our delivery partner, Aramex. Your feedback is invaluable, and we’ll be discussing it with them to help improve their performance in the future.
Great prices
Great prices, but please don't order if you are in a hurry! I have ordered a few times now and it has taken over 8 to 9 days for me to receive my delivery, but again the prices are amazing - so just make sure you order early!
8 juli 2024
Review zonder uitnodiging
Antwoord van Budgetpetproducts
Thank you for taking the time to write this review, we really appreciate the feedback and we'll continue to work hard to improve our services for the future
Outstanding Customer Service
I recently purchased a 1Kg bag of Liver Treats for my Fox Terrier, its the only treat she will eat, and there was a small issue with the bag. Budgetpetproducts responded immediately and followed up with their product processing, requesting batch number and use by date. End result I have been offered a replacement 1kg bag of Liver Treats and an assurance to rectify situation will not occur again. Its refreshing to deal with a company that go above and beyond for their customers.
12 juli 2024
Review zonder uitnodiging
Antwoord van Budgetpetproducts
We're so glad to hear you're happy with your shopping experience with us! Thanks for the great feedback!
Who is this company?
I've never had to verify myself so many times for $100 of pet products? Terrible process and service. The whole things seems automated and completely inconsiderate of customers. Clean up your act budget pet products. You won't last long with competitors who actually knows how to receive and deliver an online order.
Pet owners, please don't waste your time and shop with a reputable brand.
11 juli 2024
Review zonder uitnodiging
Antwoord van Budgetpetproducts
Thank you for this feedback. We are so sorry you feel disappointed with your shopping experience with us. In the current digital climate is it becoming increasingly important both for the customer and for online businesses to implement a safe and effective verification procedure. Customer verification helps reduce risks of fraudulent transactions from taking place online as well as customers from identity theft.
We genuinely value your feedback and will take it into account as we work towards enhancing our services.
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