Bundle Baby  Reviews 

The service both online and over the phone was excellent

Perfect service and delivery! You can make payments towards your order whatever you like.

Was very happy with service .
Ordered a car baby chair .
It arrived in a timely fashion .

I would never ever ever advise anyone to buy from Bundle Baby Online. They completely messed me around and still haven’t resolved things. I ordered a pram on 4th January, I followed up a week later to check when it would be delivered, I was told the pram will be dispatched within 14 working days. 15 working days go by, I haven’t heard anything, I follow up again, I don’t receive a response, I follow up again two days later, I get told it will be dispatched that day or the next day, I follow up again the next day to see if it has been dispatched, no response, I follow up again, this is now nearly 4 weeks after I ordered the pram, I hear from the company that they didn’t even have the pram and they can’t fulfil my order, even though the my had reassured me that it would be delivered in my multiple follow ups to them. Even though I couldn’t really afford to pay for two prams, I was so close to my due date so in panic, I reordered the pram directly from silver cross (which was more expensive and I had to pay for next day delivery, by this point, I was so stressed and just wanted to get it sorted) which arrived swiftly. I then get a notification from the shop app that my bundle baby online order will be delivered the next day, absolutely ridiculous that after being told they could not fulfil the order, the order is then sent but they didn’t even have the decency to tell me about it so I didn’t have the chance to cancel my silver cross one. The pram then arrives so I’ve got two in my tiny flat. I ask baby bundle online to organise a collection and refund, they give me a collection window and say they will refund as soon as they receive it so I wait in for it to be picked up, the company never shows up. They arrange another collection, the company again doesn’t show up. By now I am super stressed because I’m about to be induced, I’m down on a huge amount of money because I’ve had to pay for two expensive prams, there is no space in my flat to get ready for the baby as the boxes of the second pram are taking up too much space and I’m having to continuously follow up with this joke of a company. On the third attempt, the collection is finally made (again outside of the timeframe window that baby bundle online has told me but I deliberately stayed in all day as I knew that they’d have told me unreliable information given all the awful experience with them so far). The boxes were picked up on Monday last week, there was no acknowledgment whatsoever from baby bundle online that they received the pram back, then on Friday, I get a notification on my shop app and an automated email to say I’m being refunded but it is the wrong amount and less than what I paid. I’m now having to follow up again. The amount of stress this has caused is awful especially when the company knows the customers might be going through difficult times anyway with pregnancy and birth and they just don’t seem to care. Never ever buy from this terrible company.

In response to the below response: you had told me multiple times the pram was going to be delivered, as stated in my email, my frustration is that you reassured me multiple times that the pram was being dispatched within a certain timeframe. You then told me after 4 weeks that you could not fulfil the order as you were only sent reef prams, I therefore do not understand why I would need to ask for you to cancel the order and refund me as you told me it wasn’t arriving. I told you I had ordered from silver cross directly. I don’t expect you to tell every customer when an order is arriving when there is an automated email but if you have told that customer that their order isn’t arriving, you could have the decency to say “actually it is, you can cancel your second order”. When I received the tracking information, I emailed you saying, ‘I assume this is a mistake as you have told me this cannot be fulfilled’, I also assumed it was for the other items that I had ordered that had had said you did have in stock (blanket and crib sheet). The compensation of £50 for late delivery has been taken away when you finally refunded for the pram and reduced the refund by said £50 (as mentioned only a partial refund as you had still knocked an additional £15 off the refund, claiming it was the full amount until finally last night after I wrote this review) and yes I asked for a £95 compensation as that is the additional cost I had to fork out, not to mention the stress of the back and forth of this when heavily pregnant. Also the pram I ordered had no free car seat that you mention below. The sheer lack of empathy for the situation when I had to email 17 times to finally get this resolved (as well as trying to ring multiple times and even send an instagram message) is beyond me.

Great company and a pleasure to deal with.

Really great that they offer the interest free payment option. My travel set pram was £1099 and tot took only two days to arrive after submitting my last payment. Any issues or questions I had were answered and after each payment made I received a summary of all payments towards my purchase. Im very very happy! Definitely recommend if you want the products closer to your due date. They won't let you down!

Can't praise bundle baby enough! They are lovely girls to deal with, got me sorted out with my cybex pram and carseat, and delivered to my house when I was ready!! I will definitely be back when I'm ready for more baby bits! Nice to see shops who are so good at what they do rather than just all online.

Do not use this company paid nearly 1000 for a pram to come faulty and 6 months later still have nothing done about it. Other than be told I have to go without a pram until they send me the correct working parts to my pram bairing in mind it turned up broken I was told to use it and this issue would be resolved waited over 6 weeks for a reply to then 6 months later be in the same situation. Basically paid full price for a faulty pram to be sent to me and nothing to be done about it Surley you order faulty items off a company they sort it out ? Well not this company knew nothing like it apsloute disgrace still on going with little - no reply and we’re nearly in feb 2024

Firstly this could easily be a 5 star review but unfortunately the communication is very poor. I appreciate I ordered around Black Friday and my first correspondence with Niamh was good and only took a day to get back to me and I was told why there was a delay due to order volumes which is 100% acceptable. However, when my order arrived there was an item missing. I have emailed twice and had no response, the phone hasn’t been answered on the multiple times I have called and the 2 messages I have left have not been returned. I understand it’s Christmas but this is unacceptable to wait this long and I feel like this won’t get sorted as I just can’t get a reply. Very disappointed with the whole experience.

Update: Niamh was away on holiday so there was a delay in getting back to me. All sorted now and a free bouncer is being sent as an apology.

I recently purchased a stroller bundle and everything went smoothly. I paid off in installments and in the minute my last installment was paid off the whole Bundle was shipped and arrived here with us just after 2 days. Special thanks to Niamh who handled our order from start to finish in very professional and timely manner. I strongly recommend Babybundleonline for all your baby&child essentials needs 👍

Lovely - Excellent quality

Got our pram from here Egg 2 bundle had a slight issue but got resolved customer service is a little slow on replying sometimes but understandable considering how busy they are they go up and beyond for customer satisfaction 10/10

Super fast :)

Unreal prices ..
Next day delivery to Dublin
I got a custom made bundle & everything was perfect
Couldn’t be happier

Very good customer service. Quick response and delivery of the product.

Great service such lovely people and a great business

Prices were great, we got contacted by Niamh who was super helpful, made great recommendations and helped make our purchase a breeze.
Also excellent prices which was key.

Could not recommend more! I used the pay off option and was able to pay whatever I could, whenever I wanted which was an absolute lifesaver, with this being my first child and having so much to buy. Customer service was absolutely brilliant, Niamh was always quick to respond with any questions I had. I payed my final instalment on a Friday, I then emailed Niamh asking how long until my travel system would be dispatched, she replied straight away and my order was dispatched within an hour. I was expecting it to take at least a week or more, but my order arrived the following Monday! Excellent! Thank you so much!

Excellent customer service