Burlington Reviews 

I used to work at Burlington, and let me tell you... Corporate does not care at all! They do not want to hire more cashiers because it costs them money, so what happens is you have to wait on a long line for 20 minutes and it's ridiculous.

Customer service varies on person to person, but the store I worked at, everyone was friendly. Except for a reject manager that they ended up letting go. They moved her from another store because money was missing from the safe, and then she came to my store and was just so nasty to everyone, and she was let go thankfully.

The prices are where its at, they have great prices and even to this day I still get some clothes from them. I just went the other day to get some new pants and they're still amazing prices.

I came to get couple items but got more stuff I got in line with on register open but the cashier was super nice friendly help with questions I had for her to be the only cashier she knock that line down fast I asked her for her name to leave a review of her best customer service and I will be a return customer thank you. Cashier name was Felicita Rodriguez work on register 8 at the steelyard Burlington

A branch of this business is two blocks from my home and I sometimes stop in to browse for articles of clothing. On my last visit I attempted to enter the store to shop for a pair of jeans. Once through the double doors I was not allowed to proceed into the store, being held instead in an area just inside the door - a containment area - with other customers attempting to enter. I thought they were doing this to prevent overcrowding, but that turned out not to be the case as only one person left the store while a half dozen potential shoppers were being held. Suddenly the security guard who had been holding us told us we could enter. I asked why we were being held; the answer was "store policy." Obviously this was not a theft prevention protocol, as we were trying to *enter* the store; rather they were either imaging us or otherwise scanning us. I immediately turned around and exited, since I won't shop someplace that treats me as a criminal for trying to enter their store.

Waiting to checkout for 45 min. Started with 5 people behind the registers, however, some stopped working. Just chatting. Then some left and only three were left. Then only two. More than 60 people in line. Horrible.

Been in the line for at least 20 minutes or more. I’m still waiting. They only have 3 registers open. The line is all way around the corner. The manager is more concerned about stocking than getting the line down . She just keeps walking & looking at the line. I don’t see anything wrong with her getting on a register to help check out.This is ridiculous!!!!!

I went to the store in Tulsa OK located on Yale ave. On 07/09/26. I filled my cart very full. Then headed to the fitting rooms. The one in back was closed. It had a door pulled down over the entrance. So I headed to the front of the store. There were 2 rooms there. Both were locked. I asked the security guard about trying on the clothes. He told me the 2 rooms up front were never used. They are always kept locked. The one in back was sometimes opened and some times not open. They would open it if and when they wanted. They should inform customers about this when they enter the store. They wasted a lot of my time. Very poor customer service. I won't be shopping there any time soon. They must not care if they sale clothes or not. Can't try anything on.

I did not had a horrible experience at Burlington as I did the other day at Ross. I was so disappointed at the whole refund policy with Ross and frowned on that store treatment of customers, so I went over to Burlington's to find me something comfortable but professional to wear since my lunch ended up on my sun dress, and the store restroom was clean, toilet seat was clean, I purchased a pair of sandals, for 10.49, a skirt for 7.69 and a cute blouse 7.49 under 30.00 budget friendly I would say and my items were branded like New York, Love 83 and IVY Ridge. The fabrics were soft and breathable, light weight and it didn't take me all day to locate quality. Unlike Ross. I also have a small resale business for gifting and Burlington's prices are reasonable where I can provide an array of quality products for gifts. Their return policy is not bad, you must have the original tag, but they do offer options, that's good for me. I am able to remain affordable. My advice is to check return policy on all purchases.

My experience was ok. I like that they have a variety of products, for great prices and look to be ok quality. Customer service was very friendly and my experience with the fellow customers/vibe was great. They have a fantastic selection of clothes, with a lot more variety of natural fibers than others stores and lots of cute trends. I also like how they actively are combatting store theft by making customers wait one at a time to go in, so they can track and prevent theft, so other customers don't have to pay the price and or miss out on items in the store. With all that being said however, I do feel their layaway is very lacking, and for me totally useless. I went to the store specifically for their layaway policy... In fact I've only been in this store one time before when I was little. I guess most of it is my fault, for not checking before hand what they cover. But I just think that if you're a store like that, you should include layaway for the items that are most needed, not ONLY items that are so easy to come by, or even for free in many places if you're struggling (clothes). for example, I desperately needed running shoes for working out at the gym, but have no money for them at their usual prices in store. I wanted something name brand and new because I need to take care of my feet at this point in my life. I saw 32 dollar shoes, after trying on all the pairs, this was the pair that worked best for me. I can't afford to not have running shoes with my medical needs /feet, but I also can't afford 32 dollars upfront. When I got up to the counter, they said it only applies to apparel! I was dissapointed, but I guess I should have expected it because I feel no company makes things easy, unless you are middle class or higher. Apparently shoes aren't apparel, and now I am stuck with shoes that may or may not work, and put me out. Not really sure what to do now... At this point in time as of writing this, I'm not going to stop shopping here, but I probably won't go there frequently now, or only go when others want to go together. That may change if I get worse service, but for now that's where I'm at. Wondering why they don't cover shoes? Im an genuinly interested, as it seems like they do seem to care about the customer experience or at least the bottom line, and are great in every other area. I'm not going to rely on credit. Please bring back full layaway. Thank you for reading

I tried to make a return with a clear receipt, the supervisor acted like she could not scan the receipt and needed my driver's license number. Horrible supervisor and customer service at Burlington. I got my money back but its too much of hassle wasting time at the counter dealing with rude and incompetent supervisor. Also the clothes appeared to be misfits that are not worth it even the tshirts are weird fitting.

NEW Decatur, GA Location only has been open 3 weeks HORRIBLE.

BE CAREFUL SHOPPING HERE. Before posting this, I exhausted every avenue available to reach Burlington, asking them to hear a first-time customer out so this doesn't happen to someone else. I was mocked, and request ignored every single time. That alone told me everything I needed to know about how they treat customers.
3 weeks after they opened in Decatur, I stopped in for the first time. Walking In I was taken aback a little, it was very empty (for a weekend) and it didn’t look like a new store, it was packed to the brim, hard to find items (clothing), but just thought…ok, this probably will not be a store I frequent but could be good for random small things. I picked up two fragrances near the checkout, no testers were available, which I chalked up to them being a new store. The receipt displayed in bold: "Simple! If you are unhappy FOR ANY REASON, bring it back with your receipt within 30 days and get your purchase price back." I felt confident. I checked out at 12:07 PM.
I walked to my car, opened the fragrances to smell them, didn't like either one, and walked back in at 12:10 PM , literally 3 minutes later. One had been sprayed once. The other had never been sprayed at all.
The woman (assuming manager) at the desk refused immediately. When I asked her to show me where on the receipt it said fragrances couldn't be returned, she stared at me in silence… three times ..then said "somebody better get her, cause…yeahhh." Manager Tony Jones stepped in. He pointed to the back of the receipt: "Merchandise must be in new, unused condition." I said it was unused, so I was good. He said I had sprayed it, and actually had been using it. I held up the one I hadn't sprayed, and said I can prove to you, and I sprayed it in front of him to show it was the first time. His response: "See how easy that came out? That tells me you already used it." I was being called a liar and I was in shock.
I left the products at the counter, because I did not want them, so Burlington walked away with both the items and my money.
Corporate had the same energy, no empathy, no accountability, almost amused that they could keep the product and the payment. When I pointed out that their receipt says "any reason" but their actual policy requires original, untampered packaging with unbroken seals, none of which is stated on the receipt, I was told it was my fault because I should have researched their full policy online and in the store before shopping/purchasing with them. They stated to me several times, they have a zero tolerance and extremely strict policy on perfume and makeup. I stated, they should point that out, because right now you leave the back of this receipt up to the interpretation of the person at the checkout counter. I just wanted them to see this, without getting any money or anything. It was only $30.00 and I donated that right to them, and trust…I’m ok with that LOL, hence why I left the products in the first place. Not sure of the clientele they receive but I am not their target market and that is A-OK with me!
This store has been open less than a month and is already sitting at 2 stars. That's not a coincidence. It's not a good fit for this area, and I don't see it lasting. This was my first and last visit!
Their receipt says "Unhappy for any reason"…until you actually are! Then its up for debate!

This place in Tupelo, Ms is a pos will never be back there again codes for the men’s restrooms can’t carry the carts outsides and they don’t take off the security tags. I would have given zero stars if I could have. Burlington coat factory is God awful

What a joke this freakin place is purchased some whack cologne last night tried to exchange it today I was told no because the plastic was off the box which I tried to wrap around it Again well wanted to swap it out with a different. Fragrance I was told no then this bald head person started telling me I get ur upset but you don’t have to yell at me first off I never yelled at her at all I was just talking cuz they asked if I wanted it back I said no you can keep that funky crap. For one the rules suck maybe yall should put out testers for people worse customer service ever… plus the store is always messy always one checker like get yall life’s together yall will soon be out of customers which should happen soon your policies are not followed at all and some disrespectful ass workers how is the manager not gonna even come talk about the situation she just let her new associate deal with the situation what a joke. And on top of that she is new and doesn’t know anything…. Manager on duty isn’t worth the job she has or the air she breathes.

This is an employee-based review for Arden, NC store. I was hired recently, and then scheduled for my onboarding process a few days later. When I arrived, I was taken to a very small room right next to the main entrance of the store, and in front of the restrooms. There were 2 outdated computers and a printer on a small desk that had people's clothing on it. It was very messy and all out of sorts, and I had to move things around in order to place my purse on it. Also, this room holds chargers for all of the employees' devices. I sat down and logged in to one of the computers to start viewing the learning videos. I spent 4 hours viewing these, which was very hectic and chaotic, to say the least. The majority of these videos also had technical issues. Employees were coming in and out numerous times to place their devices on the chargers, the Ops/Service Manager was in and out checking on my progress, an unknown man also came in (maybe maintenance?), a customer's child was screaming and yelling right outside the door, etc. This was very distracting and annoying, to say the least. :( They need to find a quiet room in the back of the store for the onboarding process, and purchase a larger desk and a few more computers. This was NOT very professional at all! And the majority of employees there were very unkempt and disheveled in appearance. The Ops/Service Manager stated she would have my badge ready for me after I completed the videos and tests. I told her that was fine. She returned to the room afterwards and said that the schedule had already been filled for next week, but if they needed me they would let me know. Huh???? I asked her if they thought I was p.r.n., and she didn't even know what that word meant; so I explained it to her, which means "as needed." SMH She said, no, then looked at the schedule and saw that someone had asked to be off one day next week, and would I like to be placed on that day for one-on-one training? I said, yes. Now, she knew my availability, and also the hours I could actually work, which was every day, and no more than 4 hours a day. She kept saying she would put me on from 12 to 5, which would have been 5 hours. I reminded her 3 times that I could only work 4 hours a day. She finally got that correct, I think. Geez! She also said that she would make sure my badge was ready when I came in next week. Huh??? What happened to her having it ready for me before I left after my onboarding process? She had 4 hours!!! Also, I asked her if they had lockers, and she said, yes, but I would need to bring my own lock and take it home every day after work. LOL She also gave me a bunch of papers with important numbers and stuff that I had already seen on the videos, and also in the handbook. There were also numerous rules and regulations on these papers, such as bag checks and coat checks coming into the building; leaving, and coming back into the building. What??!!! You hired employees after their background checks, but you still don't trust them? That's insane! I don't want someone going through my personal things in my purse, bags, or coats! WTH???? Burlington is NOT a high-risk government building! Wow!!! Also, the employee had to memorize 5 top shortage departments, their money shortages, and the percent of those shortages, because "one of the head honchos will come in unannounced one day and ask you about them." If you cannot get this answer correct, then it looks bad on the store. LOL Hilarious!!!!!!!!!!!!!!!!! This is NOT school here! There's just soooooo much more that I can't even go into on here! I came home after 4 hours of that harrowing onboarding process, and decided this is definitely NOT a fit for me in any way, form, or fashion! I texted the Ops/Service Manager the next morning to let her know I wanted to rescind my acceptance of this position with Burlington. She never even responded. So, I then texted the Manager of the store, and she said they had received it. What was so difficult for the Ops/Service manager to respond to my text? No wonder they are always hiring! Respect and acknowledgment are 2 pet peeves of mine. UGH! I would NEVER work for this store due to their negligence, poor management, no business etiquette, and treating their employees like criminals. It behooves me how companies/stores out there even stay in business with their lack of competency all the way around in every department. Well, I feel better getting this out there, and hope you feel better after reading it! LOL :)

absolutely god awful. also, liars. including the store manager. they do not abide by there return policy. i literally bought a cologne and was even trying to swap it out for a more expensive one and the manager said “we have the right to refuse an return and we do not allow fragrance returns.” even though this was one never mentioned at time of sale, worse yet he tried blaming it on his Hispanic worker and two ON THE BACK of the receipt it says there return policy. Saying if you are unhappy for any reason, return within 30 days to get a full refund. Nothing about not accepting any type of return. Not to mentioned it was the same day I returned it because I had the same one at home and didn’t realize it. Also, in the packaging, sealed still in cellophase, and with a receipt. Will never be returning to this one and NOR SHOULD YOU!!!! Portage, Michigan westnedge location

Angry customer! Tried to purchase jewelry that was discounted and was not given the discounted price on the box. The amount was on the bottom of the Box the cashier charged what the original price was when I went back they literally accused me of moving the labels when I went and grabbed another box to show that they were all marked the same the price still was not honored very disappointed and I will be following up and going to corporate if necessary! This is not the first time being treated as though I am a thief at Burlington for no reason this has to stop.

I bought 4 pair of socks online. I received three pair.
I contacted burlington per email. They send me a very LARGE form to fill in. And they have all my information in my account!
I had to fill in this form for “ technical reasons”, the woman said.
After some mails, they refused to send me an other pair of socks if I didn’t fill in the form. Un-be-lie-ve-bel!!

As a regular consumer , this is one of the bargain franchises that I admire. After today, I second that emotion. This girl had the audacity to tell me to bring my items back to where I bought them after waiting a whole hour. I told her and the manager on duty HECK NO can't do ! I've never had to do that before in Burlington, so why now?! They were acting as if I didn't purchase (assuming I stole them)those clothes at all with my proof right in front of them! Also they made up lies saying none of my merch was coming up in there register as they were scanning my receipts (smdh) I had to show them which items were which ! A SHAME.( I'm am not an employee and I wasn't paid for that)How would anyone feel if that was done to you once to many?!!!
people on the clock nowadays are shameless.
Those employees at that store need a reality check & be terminated asap for poor conduct at this wack location !
I'm tired of standing up to people with a negative chip on their shoulder! If y'all don't have time to treat others with respect DON'T COME TO WORK! STAY HOME with that DISPOSABLE ATTITUDE! CLEARLY ( I WON'T KEEP TOLERATING IT ) PERIOD. Leave IT straight in the compost, where it belongs!

I went to Burlington coat factory today I walked in the front door and I was looking at a text message so my head was down. The loss prevention officer Bron had the entrance blocked off and stopped me and said you need to look up at camera before you can come in here. I was extremely offended and for what it was worth I was wearing business attire. Bron stated it’s not me it’s the company policy well I hope covid doesn’t come back then what would your company do? All and any future customers get ready to smile if not no entrance. WOW

Love Burlington. I don't get all the bad reviews!

Prices are great but customer service needs improving in directing the form of speech towards customer, specially when it a teen child.