Bush Support Reviews 

I was with my daughter when she needed to report a fault on a bush tumble dryer. The lady on the other end virtually asked her to fix the dryer herself. When the reset button didn't work, the lady asked for photographs of the serial number where the dryer was in the garage, and the whole of the garage. When my daughter said she wasn't in a position to do that straight away (she was not well) the bush 'lady' HUNG UP !!!! Disgraceful.

Dangerous Bush Argos Cooker and Customer Service

I purchased a cooker from Argos, and to my shock, the glass door exploded while I was using it. Glass shards went flying across my kitchen, and I suffered a cut to my arm. This could have caused even more serious injuries or started a fire, as hot embers also flew out when the glass shattered.

When I contacted Argos to report this dangerous incident, I expected urgency and professionalism. Instead, I was met with unbelievably poor customer service. The product safety manager I spoke to, named Shantel, was rude, dismissive, and completely unprofessional. Rather than acknowledging the danger I had faced, she tried to gaslight me by claiming the glass explosion was a 'safety feature.' A safety feature that sends glass and embers flying? Ridiculous. She even refused to apologize, saying it wasn't a big deal since I wasn’t blinded, and my dog wasn’t in the room to be injured.

This entire experience has been extremely distressing, both because of the dangerous product and the lack of care from Argos. I expect basic safety in appliances, and I certainly expect better customer service when I report a hazardous product. I’ve requested the recording of the call with Shantel and will be escalating this to the Ombudsman and Trading Standards.

Argos, this is completely unacceptable. No one should have to deal with exploding appliances and unprofessional behavior from your product safety team.

Have portable dvd player but no instruction manual. Nothing to be found on Bush product support for the particular model. Phoning gets me in contact with someone who has little knowledge. Dreadful product support.

Couldnt run my HDMI2 well it could but the remote wouldnt work and some times i cant even use and looks old bc i have old one and it sucks but i look a new it looks like old but just lil bit better and ever thing sucks and says 'smart TV' more like dumb TV

Worst technical support!! Got a bush electric hob - hot plate model. The light went off and whenever I turn on the hob, put it on maximum heat it trips of my whole house electricity and one of the hot plate is not working. I called the repair team to arrange for engineer to visit, they want the serial number of the appliance. Crap!! I removed the hob to look for the serial number, it was all burnt. They do not arrange for an engineer to check the issue without appliance serial number. They want me to check on the box of the appliance. I got it 6 months back and they still expect me to have the appliance box just for the serial number!!!

Do not buy bush smart TV this is second one I've bought that has lasted 12 months, disgusting customer service as well.literally put the phone down on.Reported to trading standards

I bought a Bush Fire TV from Argos on the 6th September 2022 for £270. Almost to the day two years later the LCD screen packed up. Being as it was in a holiday home, which we only visit at weekends, I can only assume that Bush TVs are made with sub-standard components and not fit for purpose. Awful products at extortionate prices!

Dear Bush Customer Service,

I am writing to bring to your immediate attention a serious incident that occurred with my Bush washing machine. Recently, while it was operating, the machine began making an extremely loud noise, which prompted me to stop the cycle and empty it. My 18-month-old grandson was with me at the time and, as children often do, he was eager to help. After I had emptied the machine and closed the door, it suddenly exploded with the glass door going everywhere.

Thankfully, no one was seriously hurt, but the incident could have easily caused severe injury, especially to my young grandson. This was a terrifying experience, and I believe it raises serious safety concerns.

I would like to request an investigation into this matter, as this kind of malfunction is completely unacceptable. Please advise on the next steps for addressing this issue, and I urge you to take immediate action to ensure the safety of your customers.

I look forward to your prompt response.

I am writing to bring to your immediate attention a serious incident that occurred with my Bush washing machine. Recently, while it was operating, the machine began making an extremely loud noise, which prompted me to stop the cycle and empty it. My 18-month-old grandson was with me at the time and, as children often do, he was eager to help. After I had emptied the machine and closed the door, it suddenly exploded firing shards of glass across the room!

Thankfully, no one was seriously hurt, but the incident could have easily caused severe injury, especially to my young grandson. This was a terrifying experience, and I believe it raises serious safety concerns.

I would like to request an investigation into this matter, as this kind of malfunction is completely unacceptable. Please advise on the next steps for addressing this issue, and I urge you to take immediate action to ensure the safety of your customers.

I look forward to your prompt response.

Absolutely terrible support! Within 6 months dryer broke took 4 months and multiple repair men sent out to fix. Then washer goes just weeks after and they refuse to honour warranty as I have cut the end of the waste pipe off as there was too much excess which one or the advisors agreed with! Absolutely terrible customer service and will not be purchasing from Argos again what a complete waste of money.

If only I could give minus star review!!
Purchased a Bush Tumble Dryer through Argos at £170. Used it approx 12 times. Still well inside its 1 year warranty. Completely broken. Won't dry clothes, casing gets hot and the extractor is not working. After much hassle on the phones trying to get through to technical support and having to send in photos they have reused to pay or repair due to it being used in an outhouse which has mains electricity and heated but still goes against their policy.
So be warned do not tell them its in an outbuilding. It doesn't pay to be honest.

*** update... my husband is an engineer and once we realised the warranty was invalid he took the back off to find the fan belt had snapped. It appears the fan belt was glued together in 2 places. This was rubbing on a pulley which hadnt veen positioned correctly. It's not unusual to have belts glued together to get into position but I would question why glue in 2 places. Clearly this machine had been poorly manufactured.

Terrible attitude - cant believe that Argos would support such a grim outfit - cynical in the extreme - its not a “help” line - its a let avoid the guarantee line

Use to like Bush decades back. They wete cheap & cheerful.
Sadly All though this is a late review its because I made do with any casting from my phone. Basically probably about 7/8 years back I bought my daughter a Bush smart TV with built in dvd player..The TV wasn't used for a while and then when we set it up for her in her new bedroom it was only used occasionally & when we had Netflix. But without being subsvribed netflix there was nothing as She told me that the YouTube didn't work on it, but I had just assumed she didn't know what she didnt know what she was doing. Fast forward a few years later when she doesn't live here and being unwell & bed bound I put the TV next to my bed & Low & behold when I've gone to play any videos on YouTube. They won't play it just goes to blank screen despite showing screen captions of videos. Of course even store downloads doesn't work & it seems there's no way to update anything.. it really annoyed me at the time but as I had a Anycast for my main TV I kind of let it go because I've just been casting phone to tv. But that's broke due to angle it has to bend now. So I'm left with using its temperamental dvd player That's it or buying a new Anycast. Yes we have had it years but the fact my daughter was right from the onset all those years back that YouTube doesn't work bugs ne. It Annoys me they sold these tvs knowing they had NO INTENTION of allowing them to UPDATE its system despite it having a auto search update in place ( which I have now clicked to try manually & there has NEVER been any app & system updates sent out by Bush for this model since they sold them in 2015. The date is still on their) They've totally missed sold a product as a smart TV by selling it without of date apps already installed and then on top never releasing any further updates. Wouldn't buy again

Awful quality appliance. Rusted badly on both doors at 14 months old, Bush wouldn’t entertain any kind of refund or even repairs. Please don’t spend your money on this trash.

I bought a Bush washing machine from Argos, April 2023.its now June 2024 and the bearings are going already. I don't put in heavy loads or over use. As it's only under warranty for 1 year, they are not interested and the helpline is a dead end and just cuts you off. The machine is basically useless as the design of machine does not allow you to replace just the bearings. (plastic) Please don't throw your good money away on a Bush product.

Bought bush washing machine and dishwasher the washer packed up just after the 2 year mark and the dishwasher stopped working today I paid a lot of money for this brand and now they hardly last won't buy this brand again no way

I was given a Bush portable CD player as a birthday present, It worked ok for a few weeks and then stopped. I contacted Bush for a repair or replacement as the player is clearly not fit for purpose. Bush Support were initially helpful. But when they discovered the CD player was purchased via Amazon and not Argos they refused to help and told me to contact the seller. The original seller is refusing to replace the product as it's more than 30 days since purchase. I went back to Bush who simply aren't interested. So I'm left with a non-working Bush product that Bush insist has nothing to do with them. Poor product backed by even worse customer service. Avoid!!

To say this brand is owned by Sainsbury's makes the customer service even more woeful.

If I could give zero I would. They put themselves first before the customer and try and avoid/delay repairs as much as possible and ask for meaningless information/photos? A belt has literally fell off our washing machine after just 7 months and you want us to send a photo of a serial number!! How on earth will this help? Do you not trust the information the customer's provide you?

Reading other reviews I's be embarrassed to be associated with the brand and Sainsbury's don't seem to care as there is no improvement in the reviews.

Never ever will I trust Sainsbury's, Argos or Bush if they don't trust me

My new bush washing machine had to be repaired within 6 months. Fair play it was fixed. Now out of warranty the exact same fault has occurred. Because the repair was over 3 months ago it’s not covered. Actually it basically is a faulty machine. Now need to buy a new one. Terrible product. Terrible service.

Avoid this brand.

Someone i know has a bush washing machine in black. Crap quality. It hits the glass with 3 small wet towels and the fast 60 minutes olny does one rinse.

I would’ve bought this brand if they stuck to the aq12w models that i used to Have. Sadly they got discontinued. Hopefully that bush brings back the aq12w models. I liked them old models.