HSBC UK Business Banking Reviews 

I did not have a great experience visiting the branch at first. I came to do a payment and was waiting for an hour and a half! It just so happened that when I left the branch Miss Sachelle Matthew called me for a review.I did have a rant lol.But she kindly suggested I increase my payment limits and also later on suggested I review my commercial card limit as a back up to pay my supplier. So now I wouldn't have to visit the branch that often! Thanks Miss Sachelle.

I have been visiting the branch for 3 weeks to sort out my business internet banking! I was at my wits end. I met up with Sachelle Matthew and she sat and helped me. We had a long chat about the business too. She's an angel honestly!

Archna Anand DBS served me. She was very informative and thorough. She dealt with my query efficiently and quickly. The service was excellent

Today I spoke Hamza Abdel jawed He helped me through everything as I forgot my password he stayed on the phone with me and guided me through everything very kind and helpful..

Qaise onboarding and Luke on the FX team v responsive to follow ups

Shobha Gupta at Hounslow branch assisted me with business account opening as I am not good with computers. Account was opened with in two days. I was happy with her professionalism and service.

Useful help. Thank you

Gemma Lam was excellent in helping us to secure a loan that we needed for building improvements and a new marketing strategy. We needed the application process to be completed quickly due to ongoing works and Gemma helped that along well by quickly communicating all back-office requirements to us. We are very pleased and grateful to Gemma for her assistance.

Assistance was provided to resolve an issue. The business banking team were quick to respond once they were aware assistance was required. Updates were timely and it was reassuring that the progress was being monitored. In particular I would like to thank the Specialist Relationship Manager | Business Banking Specialist Portfolios Manpal Singh for the support in what was a stressful situation.

Extremely disappointing experience with HSBC UAE after nearly 20 years as a customer.

I received an offer from HSBC to pay school fees before 15 September and convert the payment into 3 or 6 monthly installments. Before making the payment, I specifically called HSBC to understand the process and was clearly advised to pay using my credit card, then call the bank to activate the installment facility. I was told that the amount would be credited back to my card after deducting the first installment and that this would happen within approximately 2 days.

I followed the instructions exactly and made a substantial payment, using almost my full credit card limit. I immediately contacted the bank and activated the facility as instructed.

After waiting more than 2 days, I was then informed that the amount would not be credited back as I had been told. I raised a complaint, and HSBC acknowledged that the information provided to me was incorrect and misleading.

What is most disappointing is that, despite acknowledging the incorrect information, HSBC did not make any genuine effort to find a solution. I was simply contacted and told that "nothing can be done."

This has created a significant financial problem for us, as almost the full credit card limit is currently tied up, at a time when we have other financial commitments.

After almost 20 years with the bank, I find this level of customer service extremely disappointing and unprofessional. Mistakes can happen, but what matters is how a bank takes responsibility and resolves the problem when its own representative has provided incorrect information.

I expected HSBC to take ownership of the situation and make a genuine effort to resolve the financial impact caused by its own incorrect advice. Unfortunately, that has not happened.

Very disappointing experience, especially after such a long-standing relationship with the bank.

My business banking with HSBC since I start my business back in 2019 since then they are very supportive towards my business always there when I need help from them specially their staff from staff Gemma Lam is very helpful I spoke to her on the phone explained her my project she understands very well & help me throughout to get approved for my small business loans.

After a truly exasperating experience trying to open a Business account with HSBC Shemika came to the rescue and turned a frustrating process in to an effortless one.

I have been trying to open a small business banking account since the 31st of May 2026. After spending 45 minutes filling in reams of information I now find that all the information I input has been deleted and HSBC‘s business banking software (ironically called Smartserve) is not very smart - apparently it is incompatible with my browser (Safari). The online help function is also useless. I spoke to their telephone help desk on a crackly line who said that I should switch to a Google Chrome browser. That’s when I discovered that all the information that I had previously uploaded was deleted by HSBC so I have to start from scratch. to add insult to injury, they cannot log a complaint because I do not have a business account, even though I am an existing HSBC personal customer. And this is one of the world’s biggest banks.!

Very easy process and Trudi Herlihy was so helpful and lovely to deal with. Great experience

Alpa jani helped me for open new account , she is very helpfull

Great customer service. Quick response to query and results on application.
Caroline helped me through my small business loan application process and to get in touch with them was very informative and helpful .
Thanks you

Once contacted by a real person Jordan Christopher Field, problems setting up a second charity current account and resetting telephone banking were resolved in an efficient and friendly manner. Given that I had previously had unhelpful advice from secure messaging and told that I had had telephone calls that my phone never showed, HSBC needs to ensure they retain more staff to assist when required.

I’m a small start up business and I’ve had an HSBC business account for 2 months. As such I didn’t think I was important enough to take up their time, or established enough to ask for help. I was wrong. I dealt with a business advisor for HSBC today, Scott Gilder who was engaging, helpful and Knowledgeable and I finished on the phone with him feeling like I had someone in my corner.
His advice and help was spot on, taking time to discuss and listen in equal measures and he genuinely cared what was best for my new venture. I then received a follow up call from him personally, within a couple of hours having secured me some completely different assistance to that which I’d initially enquired about, that was far better suited to my company.
The whole experience was brilliant I feel like I now have the biggest high street bank in the world as part of my team.

Completing the online application we reached a point where we got an error message repeatedly so approached our local banking hub for assistance. Bettina was most helpful and competently guided us through the process. What was a chore became a satisfying experience. Thank you so much.
John Walker and Dave Butcher.

I was having problems with payments not debiting from my account. I was struggling to get any help from Virtual chat or various telephone numbers. A Relationship manager Rebecca got in touch and advised the reason for these issues and offered to try and help with my International payments not being processed still even though it was not really her area to deal with. Thanks to her help i have managed to resolve this issue and my payments are now going through as normal.