The car I bought suited me fully. When I test drove it I noticed the wipers did not clear the screen and a tyre was under inflated. I mentioned this to the salesman who suid it would be sorted. Un... Toon meer
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Lees wat reviewers zeggen
Hemn was very professional, very friendly and made me feel at ease through the whole process. In no way did I feel pressured to go through with the sale and I thought the negotiations are fair.
Highly recommend BVG Automotive! I picked up a 2016 Hyundai i10 recently and couldn't be happier. The vehicle condition was spotless and 100% accurate to the advert. Sayeed handled our purchase ex... Toon meer
We went to BVG to see a Mercedes C class .Amin the sales executive was attentive and knowledgeable without being " pushy " in any way . He explained everything clearly and we were delighted at how sp... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
BVG Automotive specialises in the sale of premium used vehicles. Our stock-list comprises of hatchbacks, saloons, MPV's, SUV's and small vans. Operating from our fantastic indoor showroom based in Oldham, North Manchester, we offer a customer focused, no pressure, completely hassle-free car buying experience. With over 25 years in the Automotive industry we understand the importance of providing an exceptional level of customer service matched with competitively priced cars.
Contactgegevens
Verenigd Koninkrijk
- www.bvgautomotive.co.uk
4,5
Uitstekend
193 reviews
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Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Amazing service by bvg automotive and…
Amazing service by bvg automotive and Kashmir who came to check my car everything was smooth and transparent
22 december 2025
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Perfect car.
Perfect car.. very good price. Nice and efficient. 👍🏻 deal with muj and shah, very professional and nice.
20 december 2025
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Kassh was amazing honest and…
Kassh was amazing honest and transparent highly recommend big automotive for quick and smooth sales
20 december 2025
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Kassh came from BVG Automotive
Kassh came from BVG Automotive, he was on time very approachable and explained every step and honest. Would recommend him without hesitation
19 december 2025
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Jay came to inspect the car
Jay came to inspect the car . Really easy transaction with BVG and Jay. Nice guy who was very informative.
18 december 2025
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Good experience
Good experience, dealt with Shah, very quick and easy to deal with. Thank you.
18 december 2025
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BVG don't honour agreements - AVOID
BVG bought my car through Carwow online auction. Collection date was arranged but they did not turn up at all, no phone call, no messages, they obviously don't have respect for customers, absolute time wasters, avoid at all costs
17 december 2025
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Antwoord van BVG Automotive
Dear Mr Wingate,
We are extremely disappointed to read this review, as it does not accurately reflect what took place and gives a misleading impression of our business.
The vehicle was purchased via a Carwow online auction, with collection correctly scheduled for 17 December, under a standard nationwide collection window of 9:00am–5:00pm. As clearly explained at the time of booking and in line with Carwow procedures, our driver was required to make contact the evening before collection to confirm timing before travelling a considerable distance from Manchester to Gloucester.
In accordance with this process, our driver made numerous attempts to contact you the evening before collection, using the only telephone number provided on the Carwow job. These attempts included nine phone calls and two text messages, none of which received a response. Without confirmation, the driver could not reasonably travel or book onward transport, and therefore the collection could not proceed.
You later advised that an alternative contact number had been emailed to our buying team. While this number was received internally, it is important to clarify that drivers do not have access to internal emails and must work solely from the contact details shown on the Carwow system, which cannot be amended by us once a job is live. Unfortunately, the updated number was never reflected on the Carwow job, leaving the driver with no alternative way to make contact.
This was not a failure to attend, nor a lack of respect for your time. It was a collection that could not go ahead due to the absence of confirmation despite repeated attempts to contact you using the only details available to the driver. This limitation has now been escalated with Carwow, as it is outside of our control, and we are understandably unhappy to receive a negative review for a system issue we do not manage.
We have retained full evidence, including screenshots of all call attempts, text messages, and the Carwow job details, all of which have been provided to Trustpilot. We also made repeated attempts to resolve this amicably and to rearrange the collection, but unfortunately have received no response.
For wider context, BVG Automotive has thousands of 5-star Google reviews and many positive Trustpilot reviews from satisfied customers, including a large number of sellers whose vehicles we have successfully purchased through Carwow. We are proud to be one of Carwow’s top 10 buyers during 2025 and to be recognised as a highly rated dealer on the platform, which reflects our consistent commitment to professionalism and customer service.
We would therefore encourage readers to also review our Google reviews, where they can clearly see the consistently high level of service we provide and the positive experiences shared by the vast majority of our customers.
We take our reputation extremely seriously and strongly disagree with the suggestion that we “do not honour agreements” or are “time wasters.” This review is based on an incorrect understanding of events and does not reflect the standards we uphold or the experience of our wider customer base.
Kind regards,
Alex (Customer Service Manager)
BVG Automotive
easy and honest transaction
easy and honest transaction. The driver (Kassh)was very thorough.
I can fully recommend this company
17 december 2025
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Car sale
Tony came through and inspected my vehicle before purchase. What a guy, professional, courtesy and a really nice guy. He explained the whole process to me from start to finish and made sure I was happy at each step of the way. Once the deal was agreed the payment was sent straight over and we completed the paperwork with no issues. Top guy, Top company and would highly recommend any one buying or selling their vehicle to use these guys they are amazing. Thanks for a pain free car sale 👊
14 december 2025
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Tony was a pleasure to work with when…
Tony was a pleasure to work with when he came to collect my Mercedes C Class today. Thorough inspection of the car followed by a short test drive. Nice and personable. Following this the original quote was paid in full. Hassle free.
16 december 2025
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Transparent sale and process
A great experience with a true professional that was so polite it was a pleasure selling my car. After sales service was smooth money came straight into my account no hassle
13 december 2025
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Bought car from there service was…
Bought car from there service was brilliant would recomend these guy especially shah
11 december 2025
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Great experience with Jay
Great experience with Jay, would highly recommend.
10 december 2025
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Jay was punctual
Jay was punctual, professional, and very easy to deal with. The service was fast and smooth, and I’m happy with the outcome.
3 december 2025
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jay was extremely professional and well mannered …
jay was extremely professional and came ontime, had a lovely manner and provided an efficient quick service, all happy and my car is sold !
Thankyou very much
5 december 2025
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Jay was friendly
Jay was friendly, accommodating and answered all my questions in a simplistic way for me to understand the entire process. I haven never sold a car so easy!! 5* service- I highly recommend.
28 november 2025
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Jay was fantastic to deal with
Jay was fantastic to deal with. Come and inspected my vehicle and was very professional.
Would definitely deal with Jay and BVG again.
25 november 2025
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Time wasters read reviews
Booked my appointment Thursday afternoon for Friday morning asked if car was on site (yes) .Got text off Shah Friday morning sorry car is in the garage and not ready until next week . Bit miffed as I’d booked Friday off. Rang Shah Wednesday morning to be told it’s sold .Not very professional for Oldhams No.1 car sales (joke) . Response will probably be I didn’t pay deposit luckily I didn’t .should of read reviews first
24 oktober 2025
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Do not buy from this company bought a…
Do not buy from this company bought a car two weeks ago and the turbo has gone they are doing nothing about this at present keep on just ignoring me! I paid for the gold warranty! Absolutely awful services.
12 september 2025
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AVOID AT ALL COSTS!!!
They sold my nephew a car that he now regrets purchasing a car from this dealership. Shortly after buying it, he Discovered multiple issues that were never disclosed. The most serious problem is that the turbo needs to be replaced — an extremely costly repair for a vehicle he was assured was in good condition. On top of that, there have been several smaller but frustrating issues that make me feel the car wasn’t properly inspected before being sold. The dealership are not being helpful in arranging the car to be fixed. After experience these issues just a week after purchasing you would think this so called trusted dealership would offer help. Avoid at costs!!
9 augustus 2025
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