Dålig kvalitet. Fick ett bälte i present som gick sönder direkt. Hade inget kvitto så de vägrade hjälpa till i både butik och kundservice.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I bought an expensive leather bag from one of their stores and it broke. After calling them, emailing them multiple times they still aren’t able to help repair the bag. It’s disappointing that at t... Toon meer
Bedrijf heeft geantwoord
Elsker at handle på MCBs hjemmeside. Gratis fragt begge veje og super flotte billeder der illustrerer hvordan tøjet sidder. Gode forklaringer til tøjet med vask og str. Nemt at søge. Elsker jeres... Toon meer
By Marlene Birger har ALDRIG skuffet. Jeg har tit handlet online. Alle pakker er altid kommet frem til adressen, intakte. (Så også en tak til postnord) Deres returpolitik er nem, let, smidig og hu... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
BY MALENE BIRGER is a womenswear house defined by sophisticated Scandinavian minimalism and a purposeful, elevated design ethos. Guided by integrity and designed with intention, each collection is crafted with longevity in mind — refined fabrics, feminine detailing, and enduring silhouettes that speak to a sense of luxurious utility. Founded in 2003 by Danish designer Malene Birger, the brand entered a new era in 2020 with a complete reimagining of its visual identity. From the introduction of a signature monogram to the considered evolution of its collections and retail environments, the house offers a modern, intelligent wardrobe for the multifaceted woman.
Contactgegevens
Store kongensgade 77, 1, 1264, København , Denemarken
- customercare@bymalenebirger.com
- www.bymalenebirger.com
2,4
Slecht
77 reviews
Heeft 60% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Dålig kvalitet
Dålig kvalitet. Fick ett bälte i present som gick sönder direkt. Hade inget kvitto så de vägrade hjälpa till i både butik och kundservice.
27 maart 2026
Review zonder uitnodiging
I bought an expensive leather bag from…
I bought an expensive leather bag from one of their stores and it broke. After calling them, emailing them multiple times they still aren’t able to help repair the bag.
It’s disappointing that at the very least they can’t even offer repairs for bags that ruin so easily.
6 februari 2026
Review zonder uitnodiging
Antwoord van By Malene Birger
Dear Bea,
Thank you for sharing your experience. We’re very sorry to hear about the issue with your leather bag and understand your frustration.
Unfortunately, we are unable to locate your order or previous correspondence. To help us resolve this matter as quickly as possible, we kindly ask that you reach out directly to our Customer Care team at customercare@bymalenebirger.com
Please be assured that we take these matters seriously and will do our best to assist you with a repair or solution.
Thank you for your patience and understanding.
Have a lovely day.
Scam. Sent torn clothes and refused to exchange them.
Poor quality for the very high prices. I order a sweater and received one that was torn. I mailed them so I could send it back and get a new one, but they refused to. They said it was used, even though they didn’t see the sweater (I only sent a picture of the part where the stitches was torn in the middle of the fabric). I didn’t use it. Got really sad and angry… This is against the law in Sweden, but they don’t care. So what else can I do than write a bad review. They still got my 300€. Scam.
I never used it. The reason it took me a while to return it, was because I got it in Christmas gift and I wasn’t supposed to be the one returning it. And it doesn’t matter if it took months, I never used it. You can CLEARLY see that the maschine that made the sweater made a mistake.
12 januari 2026
Review zonder uitnodiging
Antwoord van By Malene Birger
Hi Nathalie,
Thank you for taking the time to share your feedback.
We are sorry to hear that your item did not meet your expectations. At By Malene Birger we take all quality concerns very seriously and carefully review every claim we receive.
In this case, the sweater was purchased in December, and we were first contacted regarding the issue in June. After carefully reviewing the photo you shared and considering the period of use, we assessed the damage as wear and tear rather than a manufacturing defect.
We understand that this was not the outcome you had hoped for, and we regret the disappointment this has caused.
Have a lovely day.
Customer Service at its best
I really must say that the By Malene Birger Customer Service is one of the friendliest and most competent teams I‘ve ever dealt with.
12 oktober 2025
Review zonder uitnodiging
Antwoord van By Malene Birger
Dear Eva.
Thank you for taking the time to share your feedback. We are delighted to hear that you experienced our Customer Service team as both friendly and competent.
At By Malene Birger, we take great pride in providing a consistently high standard of service, and your kind words are a much-appreciated recognition of that commitment.
I bought the Luze shopping bag from…
I bought the Luze shopping bag from Malene Birger, but I had to return it because it didn’t meet the high expectations for its price. It costs 3400 SEK and is made entirely of plastic. The straps are poorly constructed and ridiculously thin for such a large and heavy bag. What happened? :(
30 september 2025
Review zonder uitnodiging
Antwoord van By Malene Birger
Hi
Thank you for taking the time to share your feedback.
We are truly sorry to hear that the Luze Shopping Bag did not meet your expectations. At By Malene Birger, we aim to offer designs of both high quality and timeless style, so it is disappointing to learn that this was not your experience.
We will make sure your comments about the materials and construction are shared with our design team, as we value input from our customers when developing future collections.
If you would like, our customer care team would be happy to help you find an alternative style that better suits your needs — please feel free to reach out to us at customercare@bymalenebirger.com
Have a lovely day.
Har bestilt en vare d
Har bestilt en vare d. 01.07.25, pengene er trukket og pakken hænger et eller andet sted i systemet. Jeg har skrevet med kundeservice 1 gang og chattet med dem 1 gang. Jeg får intet svar og har bedt om at få mine penge retur. Hvor svært skal det være?
1 juli 2025
Review zonder uitnodiging
Hurtig lev som altid og varen i orden…
Hurtig lev som altid og varen i orden osse som altid. Men der hvor kæden hopper af er ved retur varer. Under alt kritik !!! Normalt har der altid fulgt retur labels når jeg har handlet. Nu skal man selv printe ud. Jeg har ingen printer så måtte på biblioteket det kostede 2 kr, og ellers gratis med retur varer. Jeg overvejer meget om jeg gider handle igen. Da det er alt for omstændigt hvis man skal sende retur. Det plejer at være så nemt. Bare at sætte labels på hjemmefra som er med ved købet.
16 januari 2025
Review zonder uitnodiging
Antwoord van By Malene Birger
Kære Jette,
Tak for din anmeldelse og for at dele din oplevelse med os. Vi er glade for at høre, at du er tilfreds med både vores hurtige levering og varernes kvalitet – det betyder meget for os!
Vi er kede af at høre, at returprocessen har været til besvær for dig. For at gøre vores forsendelser mere miljøvenlige, har vi valgt at undlade at vedlægge fysiske returlabels i vores pakker. Dette hjælper med at reducere papirspild og gøre vores forretning mere bæredygtig.
Vi opfordrer altid vores kunder til at læse vores returpolitik, som er tilgængelig på vores hjemmeside, inden de handler hos os. Vi forstår dog godt, at det kan være en ekstra udfordring, hvis man ikke har en printer til rådighed, og vi tager din feedback til os, så vi kan vurdere, hvordan vi kan gøre processen endnu mere smidig fremover.
Vi håber, at du trods denne oplevelse vil overveje at handle hos os igen, og du er selvfølgelig altid velkommen til at kontakte os på customercare@bymalenebirger.com, hvis du har spørgsmål eller brug for hjælp.
Du ønskes en rigtig dejlig weekend.
De bedste hilsner,
By Malene Birger
Pas på med tidsgrænserne for returret ved julegavekøb
Jeg fik hurtigt leveret min vare, som var en taske, jeg skulle give i julegave. Det var dejligt.
Jeg købte den tidligt, og der var således mere end de 14 dage til jul, som er grænsen for By Malene Birgers returret.
Der stod helt tydeligt anført i de medfølgende papirer, hvilken returret jeg havde, så By Malene Birger er i deres fulde ret til ikke at ville tage tasken retur, da det til jul viste sig, at gavemodtageren havde fået flere By Malene Birger tasker. Jeg synes blot, at det er dårlig service, at man ikke vil bytte julegaver, som er købt mere end 14 dage før jul. En sådan gave kan i sagens natur ikke returneres, før gavemodtageren har set den.
Mit budskab er: pas på med at købe gaver hos By Malene Birger i god tid før jul
26 december 2024
Review zonder uitnodiging
Antwoord van By Malene Birger
Kære Inger,
Tak for din anmeldelse og for at dele din oplevelse med os. Vi sætter stor pris på din feedback, da det hjælper os med at forbedre vores service.
Vi har undersøgt din ordre og kan se, at den blev leveret den 21. november. Ifølge vores returpolitik har kunder 14 dage fra modtagelsen af varen til at informere os om en ønsket returnering. Da vi ikke blev kontaktet inden for denne periode, forbeholder vi os retten til at afvise uanmeldte returneringer.
Vi har desuden en forlænget returperiode i forbindelse med julen, men denne gælder for ordrer, der er placeret mellem den 1. og 20. december, som også er anført i vores returpolitik. Da din ordre er placeret før denne periode, er den desværre ikke omfattet af den forlængede returret.
Vi forstår, at det kan være frustrerende, når en gave ikke kan returneres, men vi opfordrer altid vores kunder til at kontakte os inden for returperioden, så vi kan finde en løsning.
Vi håber, at gavemodtageren bliver glad for tasken trods alt, og vi er naturligvis altid klar til at hjælpe med eventuelle spørgsmål fremover.
De bedste hilsener,
By Malene Birger
Absolutely wonderful service
Absolutely wonderful service, very helpful and fast. I truly recommend shopping at by Malene Birger and if you have any issues they will help you with it :)
17 december 2024
Review zonder uitnodiging
Enormt dårlig kvalitet på veskene
Enormt dårlig kvalitet på veskene. Håndtakene på samtlige vesker blir ødelagt, smuldrer og faller ifra hverandre. Vesker til nesten 3000 norske kroner. Å de varer ikke lenge. Nei, masse penger på dårlig kvalitet.
15 september 2024
Review zonder uitnodiging
Antwoord van By Malene Birger
Hej Cassandra.
Tak fordi du deler din feedback med os.
Det er utrolig vigtigt for os at give vores kunder den bedste kvalitet, og vi beklager oprigtigt for ulejligheden.
Du kan være sikker på, at vi er her for at hjælpe. Vi har derfor videresendt din sag til vores kundeserviceteam, som vil afvente din henvendelse. Send venligst din henvendelse til customercare@bymalenebirger.com.
Vi ser frem til at hjælpe dig.
Super god kundeservice
Jeg har altid fået en super god kundeservice
27 augustus 2024
Review zonder uitnodiging
Antwoord van By Malene Birger
Kære Jeanne.
Tak fordi du tog dig tid til at give en positiv og konstruktiv anmeldelse vedrørende vores kundeservice.
Vi sætter stor pris på at have dig som kunde samt at høre, at du har nydt din oplevelse med By Malene Birger.
Hvis du har brug for noget i fremtiden, så tøv ikke med at kontakte os.
Rigtig god dag.
Jeg har købt en Malene Birger taske i…
Jeg har købt en Malene Birger taske i Bahne i Odense tilbage i 2021. Tasken gik i stykker i sygningen i siderne efter meget kort tid og få ganges brug. Bahne vil ikke køre noget da de mener de ikke forhandler mærket mere og beder mig derfor tage kontakt til Malene Birger da det er deres produkt. De fralægger sig alt ansvaret. Tasken har kostet 1700kr og var max brugt 5 gange inden den gik op i syningen i siderne. Kan se flere som har samme model er gået op samme sted, så det må jo være en fejl fra deres side af. Men de fralægger sig alt ansvar. Vil derfor ikke anbefale jeg at købe nogle tasker fra dem når de kun kan bruges i så kort til og der derefter intet hjælp er at hente nogle stedet.
1 augustus 2024
Review zonder uitnodiging
Antwoord van By Malene Birger
Kære Maria.
Tak, fordi du deler din feedback vedrørende din taske.
Når tasken er købt for mere end 2 år siden, dækker din garanti desværre ikke længere hos forhandleren, hvor den i sin tid er købt.
Selvom vi ikke har været i stand til at leve op til dine forventninger denne gang, sætter vi pris på, at du deler dine tanker og håber at byde dig velkommen tilbage med en forbedret oplevelse i den nærmeste fremtid.
Hvis du har brug for noget i mellemtiden, så tøv ikke med at kontakte os.
Hav en dejlig dag.
Virkelig god kundeservice
Virkelig god kundeservice! Og gode vare
15 augustus 2024
Review zonder uitnodiging
Antwoord van By Malene Birger
Hej Ida.
Tak fordi du tog dig tid til at give en positiv og konstruktiv anmeldelse vedrørende vores produkter og kundeservice.
Vi sætter stor pris på at have dig som kunde samt at høre, at du har nydt din oplevelse med By Malene Birger.
Hvis du har brug for noget i fremtiden, så tøv ikke med at kontakte os.
Rigtig god dag.
Poor quality - no value for money
I bought the Kleva Sandals for about 300 Eur. The shoes, hardly arrived and worn three times within a month, dissembled from the sole. Reason being the glue having dried out according to the shoe maker. I had even connected with the reseller (Ssense) for a return & cancellation of order yet never received any feedback. Additionally the sole, which is made of cheap foam, gets really dangerous when walking on any wet surface so you fall easily. I can't believe why this product is supposed to be worth the money, I will never buy from this manufacturer again.
9 augustus 2024
Review zonder uitnodiging
Antwoord van By Malene Birger
Dear Carolin.
Thank you for sharing your feedback with us regarding your sandals bought at Ssense.
As the sandals are bought through an external store your guarantee is also valid from there and we recommend reaching out to their customer care team regarding this specific case.
Your input is valuable for our continual improvement, so we appreciate you sharing your thoughts.
Even if we have not been able to meet your expectations this time, we would like to share your thoughts internally, and hope to welcome you back with an improved experience in the near future.
If you need anything in the meantime, please do not hesitate to reach out to us.
Have a lovely day.
God kundeservice og kundepleje
Rigtig god kundeservice og ku depleje fra BMB ifm. nogle returvarer der var blevet væk, efter afhentning af kurérfirma.
Tak!
15 juli 2024
Review zonder uitnodiging
Antwoord van By Malene Birger
Hej Katharina.
Tak fordi du tog dig tid til at give en positiv og konstruktiv anmeldelse vedrørende vores returproces og kundeservice.
Vi er meget glade for at have dig som kunde, og at høre at du har nydt din oplevelse med By Malene Birger.
Hvis du har brug for noget i fremtiden, så tøv ikke med at kontakte os. Det vil være en fornøjelse at hjælpe dig igen!
Rigtig god dag
Lækkert brand
Fantastiske produkter og meget hurtigt og kompetent svar
God stil med Hydra
18 juli 2024
Review zonder uitnodiging
Antwoord van By Malene Birger
Hej Anne.
Tak fordi du tog dig tid til at give en positiv og konstruktiv anmeldelse vedrørende vores produkter, kampagne samt kundeservice.
Vi sætter stor pris på at have dig som kunde samt at høre, at du har nydt din oplevelse med By Malene Birger.
Hvis du har brug for noget i fremtiden, så tøv ikke med at kontakte os.
Rigtig god weekend.
Antwoord van By Malene Birger
Hi Zaneta.
Thank you very much for your wonderful words.
We do everything we can to provide excellent service for our excellent customers and we are happy to share your comment with the Customer Care team to continue improving your By Malene Birger shopping experience.
We wish you a wonderful day.
Excellent Customer Care Service
I recently contacted the Customer Care team and Julie was extremely helpful and quick to answer my query, and went above and beyond what was required. I love buying from Malene Birger as you know it will be a beautiful, quality and timeless piece but it’s great to know that if you have any queries or issues, you receive great customer care.
4 juni 2024
Antwoord van By Malene Birger
Hi Maria.
Thank you for taking the time to leave a positive review regarding our customer service and products.
Your positive constructive feedback is highly appreciated, and your opinion is very important to us.
We are happy to share your comments with the Customer Care team to continue improving your By Malene Birger shopping experience.
We look forward to welcoming you again soon!
Have a lovely day.
Antwoord van By Malene Birger
Hi Alexandra.
Thank you for taking the time to leave a positive review regarding our return process and customer service.
We really appreciate your feedback, both positive and constructive!
We are very happy to have you as a customer, and to see that you enjoyed your experience with By Malene Birger.
If you need anything in the future, please do not hesitate to reach out to us.
Have a lovely day.
Astonishing tone from customer service
I have been a loyal customer of By Malene Birger online store for several years, frequently purchasing expensive pieces due to the high quality and service they typically offer. However, a recent experience has left me deeply disappointed and questioning my continued patronage.
I received an email from the store implying that I had been exploiting a loophole in their birthday discount system by using the 15% off promotion on multiple orders. The tone of the email was accusatory and made me feel as though my loyalty and frequent business were not appreciated. It was astonishing and disheartening to be accused of something that was the result of an oversight in their system, not any wrongdoing on my part.
As a customer, I expect the store to handle any promotional issues internally without placing the onus on me. The email suggested that I had done something wrong, which is entirely unfair and unprofessional.
While I have always enjoyed the products, this experience has left a very negative impression. I hope the store addresses this issue and improves its customer communication policies. The website will not have to worry about future purchases from me, as I don't ever want to feel like I have stolen anything.
13 juni 2024
Review zonder uitnodiging
Antwoord van By Malene Birger
Hi!
Thank you for sharing your constructive feedback with us.
Your input is valuable for our continual improvement, so we appreciate you sharing your thoughts.
Even if we have not been able to meet your expectations this time, we would like to share your review with our Customer Care team, and hope to welcome you back with an improved experience in the near future.
Have a lovely day.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.