Caffyns Reviews 

My experience with the company was amazing! I would fully recommend vw caffyns to anyone for either buying a car new or with the motabilty scheme, the staff are very professional. Mary-Ann is amazing at her job she went above and beyond for me!

Excellent service, very professional and friendly
Highly recommended

Bradley went above and beyond,thank you

Horrible attitude, a could not care less response to a Skoda Fabia loss of power issue. My advise is not walk away from this dealer, run away.

Excellent service and after sales service when buying a car from Andrew and Nathan at Caffyns Brighton Audi.

Attrocious customer care.
Took my car in, having had it for less than six week, for grinding and rattling noises, only to be told, from the moment I sat down, that "brakes are not covered under the warranty". How sh** is ther warranty!!.

So, the car I bought from the VW group, Caffeyns, went through the so-called, absolute rubbish of a "preparation", for which I had to wait two weeks, after having paid my deposit.

Apparently, VW do a fresh MOT (biased, as they turn a blind eye on existing problems, and pass the MOT), a full service and put right any defects.

Having had the car for less than six weeks, grinding noises when braking, and rattling noises when starting the engine.

Took in to VW Citygate, Ruislip, who were NOT INTERESTED AT ALL, BECAUSE ALL THEY WANTED TO DO WAS ROB YOU FOR £249 DIAGNOSTICS.

They kept their word and told me, after several phone calls I had to initiate (as they were were busy with bigger fish to fry, as per service advisor/ technician, Mark).

Two days later, VW were nowhere near getting anything sorted. I was told to come and collect my car at very end of the day at 6.00pm (nothing had been done to my car; my gut feeling is that they probably had my car on the ramp for 10 mins!!), telling a load of rubbish about "the car is still under diagnostics".

I'll never buy from the lying salespersons, who make everything sound hunky dory, only to be intimidated and embarrased when customers want to claim on their warranty on the SHI**, unacceptable quality of vehicles they sell, under the pretence of the utter rubbish VW warranty.

VW UK customers are are of no use either, only to be told that "they cannot overturn VW Caffeyns decision not to honour and fix the deep paint chip damages to the bonnet) and that I'll have to pay for it.

Absolute dishonest salespeople and service personell.

I have now escalated this matter to the Motoring Ombudsman.

I recently bought a new car from caffyns and it was such a pleasant easy experience. Simon who dealt with my purchase and part exchange was amazing so a special thank you to him. Anybody else that I had contact with either in person. By phone or by email was very friendly and professional. Nothing was too much trouble and it was the smoothest car purchase I have ever had. My new car was presented perfectly and every aspect of the car was explained very clearly. I could not be happier. Thank you everyone at caffyns Audi worthing

Replacement parcel shelf - Skoda Yeti. Spotted a suitable item online and emailed my registration to check compatibility. Nick of Caffyns Tunbridge Wells replied within 30 minutes to confirm a match. Item was good value compared to the price of tatty second hand options on various sites and next day delivery was only £11.74
Quality item, efficient service and speedy delivery. Thank you 😃👍

My car, MG ZS just 3 years old and 13,000 miles, was transported to the Ashford Site on 3 June 2024, following a breakdown. Seemed to be a failed Clutch! Advised that it was not registered on MG Computer System confirmed by Call to MG H.O., but would be looked at on 20th. They would Call me. They did not! I contacted MG Agent where car was purchased who forwarded 'confidential Servicing' details direct to Caffyns thus enabling Registration on System. Then told Car was in Workshop requiring new Gearbox, at 3 years/13,000 miles. I have never in 70 years of driving had a failed Clutch or Gearbox! Further Call, early July to Caffyns, revealed it was outside again with Part 'on Order'. I called 3x today, 15 July, to be told that I would be called back! I have received Neither an Email nor a Call as to present situation.

To say the least I was very impressed with the level of service I received from all at Eastbourne Audi.
The car itself an Audi A1
Is more than impressive, love it .

Recently bought a new Polo from Caffyns in Worthing. In spite of the distance from where we live, Jon Poxon, was fantastic from start to finish and we would thoroughly recommend him / them to you.

Caffyns Worthing I would just like to say what a absolute pleasure it was from start to finish getting are used Tiguan from you from a very friendly greeting from reception to the professional sales team Georgia Dean was absolutely five star we have never been treated this well when we have brought new cars oh and the car best car I've ever driven

Very poor service when i had my Audi serviced there. I paid the bill and then realised there were different mileages on the invoice and on the service book/car! They said it was not possible to change it! When i go to sell the car, it looks really suspicious having 2 different mileages on the service invoice and in the car service so i said i would stay until it was changed. Surprise, surprise, 10 minutes later, the mileages matched. Never going back there again.

I have submitted reviews previously but what a shower this place is, never again will I use this company once the warranty expires.

Numerous problems since purchased, recent one battery low warning (not done even 10,000 miles) it’s not as if it’s not used, called last Friday shocked that someone actually answered & since battery has totally died, 5 calls on keep being told an advisor will call you back but not a peep.

Actually just had a call, can take it in 20 days time! it’s a disgrace. Now got a car sitting outside that I can’t even move.

I originally intended to buy a Vauxhall from Caffyns and was very impressed by the way Joshua delt with my enquiry but the car I eventually purchased was an MG from Caffyns and delt with by James who was equally friendly and professional. The sales personnel in both franchises made the customer feel very valid.

I recently purchased a used car from Volvo Eastbourne (Caffyns). I did this online and needed delivery of the vehicle. The car was exactly as described and I was very impressed with the exceptional service I received from their Sales Exec. Ben. His communication was excellent at every stage of the process and he even delivered the car himself! Very pleased with both the car and their service.

Orderd raised boot floor for my Yeti.
Great to deal with delivery 2 days
Top Service.will use again....
Colin. Reed.....

Very poor after sales service, I wrote to the After Sales Manager who did not even acknowledge my letter, he passed it to a member of his team who was on holiday for 2 weeks. I am having issues with a brand new A3 on going for 18 months. The car has been in & out of the dealership throughout this time. This is the second car from them to have a problem they have been unable to fix. They are quick enough to sell you a car but not so good at the customer service bit. Check out the history page on Caffyns web site where it states "Caffyns have not lost sight of their founders’ values of personal, friendly service and customer care offered by their long term commitment to both the car and the customer." Not sure this is still the case, I suspect Mr Caffyn senior maybe turning in his grave. I was going to complain to their HQ but have seen one review where it says they do not even reply so perhaps I see a trend developing here. Standing by waiting for the cut & paste reply to this review. Think very carefully before buying from Caffyns, other dealerships are available.

Never again. Utter shambles from start to finish from Caffyns MG Ashford. I'm just writing this now after the warranty has run out in case I needed them to fix anything, not that they probably would. It started with the car not being prepared on time, all the agreed touch ups not being carried out, the car not MOT'd or serviced, even a bolt missing from one of the wheels! They put new brake pads on top of old brakes discs. My car must have spent 6 weeks on their forecourts (the service stuff is carried out by the Skoda arm) and even then not everything was fixed. Not much communication and continually having to chase them up. I even collected my car with more damage than when it went in as somebody had backed it into a wall when moving it. Beware

Very professional, experienced and helpful staff.