Caffyns Reviews 

Really easy to deal with and quick response on email as well as delivery next day. Darren Meakins was quick at responding to confirm the fitting of car mats. Will definitely be using this company in the future.

I purchased a stunning three year old A5 Sportback a year ago today from Caffyns and the service I have received from Jack Taylor and Jamie Brown has been exemplary. I have had two issues during this time which were both addressed swiftly.

The first which I did not even notice for a few weeks was that the rear part of the parcel shelf was missing. This clips to the inside of the tailgate but since the car has extremely tinted rear windows it only became apparent when I had some light coloured items in the rear of the boot. A quick call to Jack and the following week a brand new factory part arrived.

Secondly the two rear wheels had been refurbished prior to me collecting the car which recently started losing some of the lacquer from the painted centre areas. As I live near Oxford it was not practical for me to take the car back to Brighton but as I have a tyre shop next door decided to ship the two wheels back to Jamie to have them re-lacquered. After the initial work was completed Jamie called to say he was not at all happy with the finish and subsequently had them both completely stripped and re-finished to a standard which can only be described to "as new" condition.

I would not hesitate to recommend Caffyns as this has been the best customer service I have received in over forty years of motoring

The salesman James was very helpful.
When I picked up the car today, he showed me round the car, Helped with setting everything up.

We recently visited Eastbourne showroom to look at purchasing another car. Saw one we liked, went for a test drive and decided it was the one for us. The whole procedure was seamless, everyone was courteous and helpful, offered refreshments while we were there and we feel very confident with Audi.

Amazing service for the last 13 yrs I have been with this amazing company

Great experience, professional service. Have used Caffyns Volkswagen Brighton for services and work on my car(s) over the years (decades now!) and never had need to change.

Jon Hards consistently demonstrates exemplary performance in his role. From start to finish, his customer service skills are outstanding. I always felt valued as a customer and appreciated being kept informed throughout the entire process regarding my car.

Friendly Staff, kept informed through out repairs, great customer care.

Excellent service from start to finish. All staff met were v professional and courteous. The information given was thorough and supported by evidence. The video of the MOT was really helpful to evidence the problem I had with the headlight beam. Also the staff were very patient when I asked for some time to see if I could get quotes from elsewhere for the remedial work.

Where do I start, the car went In for a routine service after having done less than 1000 miles { lotus emira} at the start of August I was told it had 7 yes 7 recalls !!
Fine not their fault !
24th sept still not got car back.some warranty items need sorting which I found out after a week or so. It needs to go to lotus !
I’m a busy person so left assuming it was being sorted, nearly 3 weeks pasted and nothing ! Chased up and we are waiting on lotus !!!
Not happy and said so no communication whatsoever and I asked politely for them to chase and keep me informed .
I have had little contact and chased today to find out that they have got nowhere with lotus !!!
My real problem is that Megan seems so laid back, it has caused me offence she is not interested in reality and tried again to poo poo me ( not the first time we have spoken)
I think the car should be back with me by now, it’s lucky I have other cars I can use .
The service, communication and the whole experience from them Is awful.
It is a joke, I only expect a reasonable exp, I will review my legal rights under the warrant as they are blaming lotus !
Little do they know about my background in the legal system especially in the insurance and warranty sectors.
I have made my point today let’s see what Megan or her manager/boss does.
I simply want my car back !!

Lotus your next !!

Warning be careful where you service your car!! Supposedly a main dealer !

David harvey

Hi recently purchased new q5 more than happy with the professional and curtious service received. By Andrew Backley and the the team at caffyns Brighton thanks again Phil and Paula

Nigel in the sales department did everything he could when answering my queries regarding a long distance transfer of a used car (I’m not local to this dealership). I wasn’t able to commit to a purchase but would definitely consider Caffyns again if more local to Ashford.

The service was ok,
I waited for my car to be serviced , & was shown to the waiting area & served a hot drink, I sat down with my newspaper , hoping to relax for a couple of hours.
Instead, almost straight away a man sat down at the next table, with his laptop, started talking loudly on phone calls continuously,
I kept looking round ,but he didn't seem bothered, then after about half an hour a lady came to sit down & immediately went up to him, to not talk so loudly , as it was upsetting others
he didn't like it, & said it was an office
space & he had to work!
It spoilt my day & gave me a headache.🤕

Good service

Really smooth experience I dropped the car off at 8 and received the call around 2:30 to confirm the service was done and all was good. I also got a video showing tyre wear and brake conditions. Katy was awesome as ever and it was really positive. Car washed and two free bottles of water in the console for the way home 😊👌🏽
Only slight issue was I booked the service a good few months before and had long forgotten it was coming up on the Monday- the email reminder came through the day before, Sunday and it was lucky I checked my mail as I could have missed it otherwise. Maybe give a couple days notice!!

A first class service from initial enquiry to final handover. Martin has been a star in the purchase of my new VW, almost instant reponse to my initial email enquiry, I was kept up to date right throughout the process. It is the whole package though, from the friendly greeting that you get upon arrival from reception, and other staff that you meet. Having been the purchaser of some 50 new cars over the years, this is probably one of the best experiences.

The sales team were helpful and happy to spend the time necessary to help me understand the new vehicle and what it had to offer. The sales deal was very competitive and they were happy to deliver my car because of my run of daily hospital visits caused a last minute change of plan.

The staff are always anxious to please and my car was
returned fully cleaned.

We have just purchased an approved MG and had a really good experience in doing so.
The car (MG ZS) looks fantastic and drives perfectly.
Nothing was too much for Mick the salesperson he was very professional and very helpful and he made buying the car a great experience. I will continue to use their services all the time that I own this car.
The showroom looks very modern and is very nice to be in. I would definitely use them again in the future and will also recommend them to my friends and family.

Always get a good service, literally ;-) happy car is being looked after. Any problems a video shows what has been found. Only gripe i asked for a navigation upgrade, which is just a memory card. But because it had to be sent from Ge. Itstaken longer than 4 weeks so i am touring without it. Relying on waze.
#
Audi have thanked me for my positive review. But I still have not heard or been updated re my navigation memory card ??? Will it be updated, can they get an updated card, how long should I wait ???
Typically no update.