Yet another problem with CAFbank - the only good thing about them is that they understand charities - but not well enough to understand banking! After their dreadful "upgrade"last year that made their... Toon meer
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Lees wat reviewers zeggen
Wish I could give 0 stars! A clunky and old-fashioned website, which has become worse since the so-called "update". To top it all off, which modern day bank would carry out days’ worth of website ma... Toon meer
My husband and I have used CAF for many years as a simple way to donate to various charities. We have found it helps us to keep tabs on our giving for when we have to give this information to HMRC.... Toon meer
Bedrijf heeft geantwoord
I’ve been using CAF to put aside money for charitable giving. I love the way the tax is reclaimed allowing me more money to give. It is a very reliable platform which now, of course, is entirely d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Charities Aid Foundation
Geschreven door het bedrijf
CAF is a leading charity working at the centre of the giving world. We help donors to give more impactfully and charities to build their resilience so they can do more of their life-changing work.
To leave a review about CAF Bank, please visit their separate Trustpilot page.Contactgegevens
25 Kings Hill Avenue, ME19 4TA, Verenigd Koninkrijk
- 03000 123 000
- www.cafonline.org
3,4
Gemiddeld
248 reviews
Vraagt klanten om een review
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Trustworthy and convenient.
Trustworthy and convenient.
Helpful on the phone.
However, the overall fees that come off my donations have led me to divert a lot of funds directly to charities.
CAF is too expensive, I think.
8 juli 2026
Antwoord van Charities Aid Foundation
Hi Jorg,
We appreciate your feedback regarding our service and the fees associated with donations. We understand your concerns about costs and are always reviewing our processes to ensure we provide value while supporting charitable giving.
Antwoord van Charities Aid Foundation
Hi Mike,
We're so glad our website makes donating to your chosen charities easy and secure. Thank you for your kind words!
I find it easy to make donations as…
I find it easy to make donations as required through CAF
6 juli 2026
Antwoord van Charities Aid Foundation
Hi Patricia,
We're happy to hear that our donation process is easy for you. We appreciate your positive feedback!
You continue to address me and my…
You continue to address me and my account as AUSTIN King when my full name is Austin Michael Henry King BUT as Austin is a first name shared with my 2 brothers, I am known to everyone else, even banks as MICHAEL KING.
I have just about got used to your choice of my name but I do find it very annoying!
Michael King
8 juli 2026
Antwoord van Charities Aid Foundation
Hi Michael,
We appreciate you bringing this to our attention. We understand how frustrating it can be when your preferred name isn't used consistently. We would love to speak with you to discuss this further, please call us on 03000 123 000 or you can email us at enquiries@cafonline.org.
The decision to withdraw CAF cheques …
The decision to withdraw CAF cheques is extremely unhelpful.
8 juli 2026
Antwoord van Charities Aid Foundation
Hi Lord Levene,
We appreciate you sharing your concerns regarding the recent changes to CAF Vouchers. You can continue to support your chosen charities by making donations online or by contacting us directly. If you would like any assistance, please do not hesitate to call us on 03000 123 000 or you can email us at enquiries@cafonline.org. We will be happy to guide you through the process and help you make your donations.
Website difficult to use
Website difficult to use. Sign in seems to have got harder and more confusing
Why is my CAF giving account mixed up with CAF banking?
Your list of possible accounts is confusing - American Donor Fund? Give As You Earn? Etc etc you’re just CAF to me and I’ve no idea what you call my account and I have no need to know
Currently won’t let me either login or change my password.
Thinking of leaving
2 juli 2026
Antwoord van Charities Aid Foundation
Hi Paul,
We appreciate you sharing your feedback regarding our website's usability and account navigation. We are genuinely sorry to hear about the difficulties you've experienced with signing in and identifying your account. Please call us on 03000 123 000 or email us at enquiries@cafonline.org so that we can discuss this further and help you to access your account online.
Death of husband who had a CAF charity account
I phoned to say that my husband had died and now you’ve sent an email to him.
I wanted to put the account into my name but was told that this wasn’t possible. So the account was frozen and I was told that I had to take out a new account in my name. So it wasn’t a good experience
6 juli 2026
Antwoord van Charities Aid Foundation
Hi Mary,
We are truly sorry to hear about your recent experience during such a difficult time. We understand how frustrating it must have been to receive an email for your late husband and the complications with the account transfer.
We would appreciate the opportunity to discuss your concerns further and look into what happened. Please contact us on 03000 123 000 or email enquiries@cafonline.org, and a member of our team will be happy to assist.
Antwoord van Charities Aid Foundation
Hi Julia,
We're so glad we could provide clear, practical advice for your query. Thank you for your kind words!
MY CAF account has always been very…
MY CAF account has always been very helpful. It is easy to use.
8 juli 2026
Antwoord van Charities Aid Foundation
Hi Laura ,
We're so happy to hear that you find your account helpful and easy to use. We appreciate your positive feedback!
Lottie dealt with my enquiry…
Lottie dealt with my enquiry meticulously and promptly. More importantly, she was welcoming and patient when I struggled to hear her.
29 juni 2026
Antwoord van Charities Aid Foundation
Hi Mike,
We're delighted to hear that Lottie provided such meticulous and patient assistance. We always strive to ensure everyone feels welcome and understood. Thank you for sharing your positive experience and we will share this with Lottie!
Easy and convenient way of donating to…
Easy and convenient way of donating to charity.
The CAF account helps me to keep to keep track of my charity donations and work within a fixed budget.
28 juni 2026
Antwoord van Charities Aid Foundation
Hi Paul,
We're so glad our CAF account helps you manage your charitable giving easily and within budget. Thank you for your kind words!
Antwoord van Charities Aid Foundation
Hi Ian,
We are glad you found our service easy to set up and use. Thank you for your positive feedback!
I talked to a real person who was…
I talked to a real person who was extremly helpful none of this chatbot nonsense. But most of all everything happened just as she promised.
Thanks for your help
18 juni 2026
Antwoord van Charities Aid Foundation
Hi Stuart,
We're so happy to hear that our team provided such helpful and reliable assistance. Thank you for your wonderful feedback!
A straightforward way to make donations
A straightforward way to make charitable donations.
18 juni 2026
Antwoord van Charities Aid Foundation
Hi Graham,
We are glad you find our donation process straightforward. Thank you for your feedback.
Really useful services
I've had a CAF account for very many years. I find it a really good way to manage my charity donations and keep track of them. The website is easy to use and I've never had any problem with CAF. I think they do a great job. I've also used their service to deposit a 'letter of wishes' to go with my Will. This is really useful because you can change the letter without changing your will. Definitely would recommend.
26 juni 2026
Antwoord van Charities Aid Foundation
Hi Jacqueline
We are so happy to hear about your positive experience with us over many years. It's wonderful to know our services, including the "letter of wishes" feature, have been so helpful. Thank you for your recommendation!
The website is easy to navigate.
The website is easy to navigate and I can make donations to my chosen charities quickly.
24 juni 2026
Antwoord van Charities Aid Foundation
Hi Jane,
We're so glad our website makes donating to your chosen charities quick and easy. Thank you for your kind feedback!
Been using CAF for many years,search…
Been using CAF for many years,search function has got faster
23 juni 2026
Antwoord van Charities Aid Foundation
Hi Brian,
We're glad to hear you've noticed improvements in our search function over the years. Thank you for your continued support!
Keeping track
Having a CAF account allows me to make donations to my favourite charities and also allows me to keep track of how much I have donated in any tax year, making tax return completion easier.
15 juni 2026
Antwoord van Charities Aid Foundation
Hi Violet ,
We're so glad to hear our CAF account helps you manage your charitable giving and simplifies your tax returns. Thank you for your positive feedback!
Customer service is excellent
23 juni 2026
Antwoord van Charities Aid Foundation
Hi George,
We're glad to hear you had a positive experience with our customer service. Thank you for your kind words!
The CAF site is easy to navigate
16 juni 2026
Antwoord van Charities Aid Foundation
Hi David,
We're glad you found our site easy to use and appreciate your feedback.
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