Yet another problem with CAFbank - the only good thing about them is that they understand charities - but not well enough to understand banking! After their dreadful "upgrade"last year that made their... Toon meer
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Wish I could give 0 stars! A clunky and old-fashioned website, which has become worse since the so-called "update". To top it all off, which modern day bank would carry out days’ worth of website ma... Toon meer
My husband and I have used CAF for many years as a simple way to donate to various charities. We have found it helps us to keep tabs on our giving for when we have to give this information to HMRC.... Toon meer
Bedrijf heeft geantwoord
I’ve been using CAF to put aside money for charitable giving. I love the way the tax is reclaimed allowing me more money to give. It is a very reliable platform which now, of course, is entirely d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Charities Aid Foundation
Geschreven door het bedrijf
CAF is a leading charity working at the centre of the giving world. We help donors to give more impactfully and charities to build their resilience so they can do more of their life-changing work.
To leave a review about CAF Bank, please visit their separate Trustpilot page.Contactgegevens
25 Kings Hill Avenue, ME19 4TA, Verenigd Koninkrijk
- 03000 123 000
- www.cafonline.org
3,4
Gemiddeld
248 reviews
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Zo gebruikt dit bedrijf Trustpilot
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Responded very well to my phone call.
15 juni 2026
Antwoord van Charities Aid Foundation
Hi John,
We're glad we could assist you promptly. Thank you for your kind words!
I can’t understand how to pay charities…
I can’t understand how to pay charities money from my account now that I cannot by cheque
20 juni 2026
Antwoord van Charities Aid Foundation
Hi Ms Goodman,
Thank you for taking the time to share your feedback following the decommissioning of CAF Charity Vouchers.
You can continue to support your chosen charities by making donations online or by contacting us directly. If you would like any assistance, please do not hesitate to call us on 03000 123 000 or you can email us at enquiries@cafonline.org. We will be happy to guide you through the process and help you make your donations.
Works well for me
16 juni 2026
Antwoord van Charities Aid Foundation
Hi Rex,
We're glad to hear that and appreciate your feedback.
CAF is useful for anon donations with Gift Aid
I needed to pause all charitable giving, owing to eye-watering expensive hospital care for a close relative. CAF responded empathetically and helpfully and I have achieved what I needed. I will re-engage with CAF when they are better.
I find my CAF account a useful way not only to donate anonymously, avoiding endless e-mails pleading for more, but also to pick up Gift Aid and add it to your charitable funds. It's easy to use and a good way to find charities of interest.
25 juni 2026
Antwoord van Charities Aid Foundation
Hi Peter,
We truly appreciate your kind words and are glad we could assist you during a challenging time. We look forward to welcoming you back when circumstances improve. Thank you for recognising the value of our platform.
Reliable and trusted
CAF provide a reliable trusted service for making donations direct to charities
24 juni 2026
Antwoord van Charities Aid Foundation
Colin Malone,
We're so glad you find our service reliable for direct charity donations. Thank you for your kind words!
makes charity giving straightforward
convenient and easy to use website. Good customer service.
20 juni 2026
Antwoord van Charities Aid Foundation
LTh,
We're so glad you found our website convenient and easy to use! We appreciate your kind words about our customer service.
Antwoord van Charities Aid Foundation
Betty,
We appreciate your kind words! We are glad you found it easy to donate.
The software is easy to use
The software is easy to use. When I phone up the staff sort out my problem. My only quibble is sometimes finding the right charity can be a bit iffy. Maybe showing them in size order would help.
24 juni 2026
Antwoord van Charities Aid Foundation
Mr C Bumstead,
We're so glad you find our software easy to use and appreciate our staff's support. We value your feedback regarding charity visibility and will explore options like size ordering to improve this.
An excellent way to manage your donations
I've been a subscriber to CAF for a long time. I make regular donations to several charities and they handle it all, including collecting the Gift Aid. They do this well and their system operates smoothly. I'm very happy to continue using them.
24 juni 2026
Antwoord van Charities Aid Foundation
Paul G,
We are so pleased to hear you've had such a positive and smooth experience with our services over the years. Thank you for your continued trust and support.
A well-run organisation
This is a well-run organisation with good customer service. I've had an account for twenty years, paying in monthly by standing order from my bank, which benefits from the government's gift aid tax back scheme. It's easy to keep track of and make donations, both regular (by standing orders going out) and one-off payments. I wonder if CAF will ever go mad and have an app?
24 juni 2026
Antwoord van Charities Aid Foundation
MAHNL,
We are so pleased to hear about your positive experience and long-standing relationship with us. We truly appreciate your kind words about our customer service and the ease of making donations. We are always exploring new ways to enhance our services, and we value your suggestion regarding an app.
Charity and convenience
It is very helpful to be able to make occasional charitable donations securely online (this, from an 'oldster' with a CAF voucher book from c,1985!).
10 juni 2026
Antwoord van Charities Aid Foundation
Ian Miles,
We're so glad to hear you find our online donation process secure and helpful. Thank you for your kind words and positive feedback!
Helpful organisation to support charities
It's helpful to be able to set up standing orders to support a variety of charities. My only regret is that it's difficult to support charities internationally.
24 juni 2026
Antwoord van Charities Aid Foundation
Elizabeth Welch,
We appreciate your feedback regarding the ease of setting up standing orders for charities. We understand your desire to support international organisations and are always looking for ways to improve our processes.
straightforward
straightforward, efficient and accurate.
in particular, the details recorded in the charities listing helped distinguish between several sinilarly named organisations.
18 juni 2026
Antwoord van Charities Aid Foundation
Thank you for your positive rating. We appreciate you taking the time to share this.
Easy to donate.
16 juni 2026
Antwoord van Charities Aid Foundation
Thank you for your positive rating. We are pleased to see this and appreciate you taking the time to share it.
Let down in customer service
Difficult to reach donate service on telephone. NO automatic confirmation of donations received. NO complete account statement being sent upon request. The voucher system was easy, safe and reliable. The new system utterly inconvenient for customer.
17 juni 2026
Antwoord van Charities Aid Foundation
We are sorry to hear about that your experience was not a positive one and we apologise for any frustration caused. If you would like to discuss this matter further, please contact us at enquiries@cafonline.org or call us on 03000 123 000 so we can work to resolve this for you.
Been with CAF for years makes giving…
Been with CAF for years makes giving easy excellent
23 juni 2026
Antwoord van Charities Aid Foundation
Thank you for your positive rating. We appreciate you taking the time to share this.
Extremely happy
Very happy with the website and it’s working. Have had smooth responses. Updates have been appreciated and monthly reminder about donations have helped in keeping the accuracy of account.
23 juni 2026
Antwoord van Charities Aid Foundation
Thank you for your positive rating. We are pleased to see this and appreciate you taking the time to share it.
No easy way to download transactions
I wanted to update the records in my accounting package with the transactions in my CAF account. This proved non-trivial as I didn't find a way of download a CSV file but had to copy and paste monthly data from the web site. That site kept on timing out, too.
23 juni 2026
Antwoord van Charities Aid Foundation
Thank you for your feedback. If you would like to share more about your experience, we would value hearing from you. Please contact us at enquiries@cafonline.org or call us on 03000 123 000.
The charges are quite expensive
The charges are quite expensive, and I am unaware of an equivalent organisation to compare it with.
20 juni 2026
Antwoord van Charities Aid Foundation
Thank you for your feedback. If you would like to share more about your experience, we would value hearing from you. Please contact us at enquiries@cafonline.org or call us on 03000 123 000.
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