CAFU Reviews 

Incredible service! I never visit a petrol station any more. I mean, why would I when fuel comes to me at the exact same price. Love love love!!!!

Didn't go to the gas station since I started using Cafu.

I also tried the car wash once and I had some small comments on the final result but it is ok with respect to the whole experience.

Beware of this company they had scammed me and charged me twice for the same car and made me pay 485.80 dirham for a full tank !!!! I did not ask for full tank and only asked for 100 dirham !! Even my car capacity will not take 150 litter!!!!! They did not refund even after complaining four times and they insisted that the same plate number is 2 different cars!!!!!! They took my money without my consent!!

Cafu has the history of over billing, and used to steal petrol whenever asked for the full tank.

They charged me 58L petrol while my car full capacity has 50L, Lolx. And later on insisted that we are trained to fill more petrol in the cars even more than the capacity.

Haven't been to a gas station in 6 years. Recently used the tyre change service which saved me going to the garage and wasting time.

Lets just say it is now a police case - do not use the cleaners who come do not take care a 75 minute premium wash was completed in 20mins. Customer service aren’t interested. Will not be using again. Reporting the carwash people to police. Take a video of your car prior to cleaning and after. Luckily we have cameras that have caught the whole thing.

Cafu’s customer service and accountability is shockingly terrible. For a complaint where their outsourced car wash destroyed the fabric in my car, Cafu came back to tell me it was my fault and the damage existed before despite that I have had Cafu car washes every 2 weeks and this was never reported.
I will NEVER USE Cafu again and will caution everyone against using this company. I will also be reporting to the DED.

I am utterly disgusted with the abysmal service provided by CAFU. I placed an urgent order for fuel delivery via their app between 12-2, and it's now 4 pm with no sign of assistance. Not only have they debited the money from my account promptly, but their customer service has also shown zero regard for my predicament.
Despite emphasizing my desperate need to reach home without fuel, their customer care representatives have callously brushed aside my concerns, displaying a shocking lack of empathy and professionalism. It's beyond comprehension how a company can be so apathetic towards its customers' plight.
This ordeal has left me stranded and infuriated beyond measure. I implore anyone facing a similar situation to steer clear of CAFU. They promise convenience but deliver nothing but frustration and disappointment. It's a disgraceful display of incompetence and disregard for customer satisfaction.
In conclusion, avoid CAFU at all costs if you value your time, money, and sanity. They epitomize the epitome of terrible service and should be avoided thanks

My order number -10123035

Every time I order fuel since the latest app update, the order gets cancelled, without any notification or explanation.

I report this on their WhatsApp channel, just to be advised the relevant department will be in touch in 24-48 hours.

Been waiting for car wash service for 6 hours now. I keep getting “regret to inform you we are late”, but not before I ask them about it. They shouldn’t accept and charge for service if they can’t do it.

Disgusting application!!!!

They never arrive neither refund the money or even try to communicate or have any explanation to what is happening!

The car cleaning is always disgusting never satisfied me with two-three time I tried them.

They have drivers never look at the maps they always have to call to ask where is location.

Really am very disappointed!

Cafu cleaned my car in February, damaged it by technician hanging off the roof rack rail, acknowledged their fault and more than 2 months later no reimbursement.

Concerned person ‘who will reply’ seemingly doesn’t work.

Terrible customer service. They don’t seem to have a problem taking money from your card before delivering the service though don’t seem to want to part with cash when it comes to fixing damage caused by their staff.

Not reliable, stay away from this service. Main issue is the rude drivers behavior and how they leave you short of fuel. What happened to me that Cafu driver arrived and rudely told me to come quickly. I told him if you are in a hurry just go and I will apply for another Cafu fuel request. He said he will wait for me, I moved directly to my car and got it out of my building parking (I have already told him the car in the building parking) and before reaching him of few seconds he started to move away. I used fuel service from Cafu like 10 times before and from same location and this is first time happened to me with rude driver.
I will not use Cafu service ever again, and I will return back to my relatives and friends whom I promoted Cafu for them before and inform them about this situation.

Booked at 10pm for a midnight to 5am slot. By 11am Cafu had still not arrived. The reason on the app was they were very busy! Poor service.

Cafu double charged me and been waiting 5 days to get this resolved. No one will contact me about it. The customer service is disgraceful. They promise phone calls and someone be in touch. Avoid using this service.

Horrible customer service,

We have been trying for over 6 weeks now to resolve an issue with the customer service! Only fake promises and excuses from the staff!

The person fueling our car broke the fueling door. We have raised the issue with the customer service but they are reluctant to solve this issue!

They double charge and good luck getting a refund on the second charge. This company is a bunch of thieves. Better to fill up your car at the gas station than use their service.

All the previous comments are inevitable true. Not sure how the customer service in Dubai nowadays can be this bad. Miserable staff, miserable experience

I ordered Cafu for fuel refill and ordered is already 5 hours late; the deducted the amount in advance and No service was delivered; this will be my last order with them. No live chat available no one takes the call and no one calls back, they also didn’t reply by email.