Customer service was top notch. Avis doing what i expected from all car rentals, tried to charge extra for 2nd driver and then for 1/8 tank after refilling and driving just 11km. Canadian affair was a... Toon meer
Bedrijf heeft geantwoord
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Been booking a Car hire with Canadian affair 5 years now and had an excellent experience. They only offer fully inclusive which is stated via there website via AVIS However if they go via H... Toon meer
Bedrijf heeft geantwoord
Extremely poor service. We booked a hire and a hotel for our upcoming stay in Canada. 3 days after booking received an email saying the hire cars were fully booked. Then 2 days later another email... Toon meer
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Booked a trip this autumn. Really looking forward to the holiday in September. Initially I spoke and emailed Kasey and then completed the booking with Mark. Both were professional yet... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our fantastic new office space in London Paddington is bright, modern and ready to welcome you. Settle down in our comfortable seats as a Canada Travel Expert talks you through all the fine details of your big trip. Between your passionate travel consultant and an interactive TV screen, there will be plenty of inspiration.
Welcome to Canada
Geschreven door het bedrijf
- Talk to us today
- Canada is epic and rich in adventures. A destination of discovery that has something for everyone. As the UK’s award-winning Tour Operator that specialises in travel to Canada, we are dedicated to creating exceptional, once in a lifetime experiences. Whether you opt for one of our tried and tested iconic itineraries or a tailor-made trip to suit your exact needs, you are sure to return with memories that will last a lifetime. Speak to our Canada Travel Experts to help you book your dream holiday: 0207 616 9167
- The Canada Travel Experts
- We’ve spent more than 25 years exploring Canada, seeking out the things we think you’ll love. Every visit ensures we keep our finger on the pulse to maintain our intimate knowledge of the country, from its cities and wildernesses to the best places to eat. When you book with us, you book with the experts.
- World-class partners
- You’ll be able to choose holidays from our world-class partners like Holland America Line cruises, Rocky Mountaineer train tours, Fairmont hotels and Avis car hire. We handpick the companies we work with to make sure you have a quality and reliable experience.
- Tailor-made experiences
- Visit our website and you’ll find carefully curated tours with flights, vehicle hire, hotels and our favourite locations included in the package. But the best part? All our tours can be tailor-made. Just call us to explore your options and talk through the sights you’d love to see. We’ll make sure you don’t miss a thing.
- Award-winning holidays
- Thanks to the votes of our happy customers, we’ve received gongs at the British Travel Awards for the last four years in a row, including the Gold Award for Best Holiday Company to Canada (Large) and the Silver Award for Best Rail Holiday Company (Large).
- Price Match Guarantee
- Canada has been our business since 1995. Our strong and enduring relationships with suppliers mean we can promise you unbeatable prices. In the rare eventuality you find the same Canadian holiday elsewhere for cheaper, we'll match it. That way you're guaranteed the best price on all our holidays, every time.
- UK-based travel consultants
- Our advisors are our greatest asset. Call them yourself and you’ll soon find that their passion and enthusiasm for Canada is infectious. Whether you’re planning a special anniversary, a family getaway or the retirement trip of a lifetime, our advisors will bring your holiday dreams to life.
Contactgegevens
1st floor, 10 Eastbourne Terrace, W2 6LG, London, Verenigd Koninkrijk
- 0207 616 9167
- mail@canadianaffair.com
- www.canadianaffair.com
4,5
Uitstekend
4K reviews
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Answered phone calls promptly
Answered phone calls promptly, pleasant and knowledgeable staff, efficient service.
26 januari 2026
Antwoord van Canadian Affair
Good morning,
Thank you for your review.
We appreciate your kind comments about our Travel experts we are thrilled to hear this wonderful feedback and will pass this on.
I hope you have a fantastic day.
Kind Regards
Allan
Customer Service
Not very helpful…
This is not a review of my experience on a holiday. Rather, it’s why I doubt I would use Canadian Affair after today’s experience at the Destinations Travel Show in London.
I approached their stand while there seemed to be 4 or more staff who were not busy. I had a simple question about how I could buy a Canadian National Parks Pass - which is a topic that is dealt with frequently through their Motorhome and self-drive holidays and would have taken less than a minute to answer. I was told that unless I bought (or had bought) a holiday from them, she would not help me with this information.
So when we book our trip to Canada in 2027, it definitely won’t be with Canadian Affair.
All the other stands we visited at the Show were happy to share simple information, whether or not we were booking their holidays. We will go with one of them instead.
29 januari 2026
Review zonder uitnodiging
Antwoord van Canadian Affair
Hi Consumer,
Thank you for your feedback. I am very sorry to hear about your experience at the recent Destinations Travel Show in London. We would like to discuss your concerns further. Please kindly email mail@canadianaffair.com with your contact number, and a member of our Customer Service team will be in touch.
Kind Regards
Lindsey
Customer Service
We received great guidance and help to…
We received great guidance and help to create a bespoke trip.
21 januari 2026
Antwoord van Canadian Affair
Good afternoon,
Thank you so much for your kind feedback and taking time out of your day to leave such a kind review for our travel experts we are pleased you got the service you expected.
I hope you have a wonderful day and have an amazing time when you go on your holiday.
Kind Regards
Allan
Customer Service
Mark provided exceptional assistance by…
Mark provided exceptional assistance by thoroughly explaining the main details, presenting all the available choices, and steering us toward making a well-informed decision for our vacation.
26 januari 2026
Review zonder uitnodiging
Antwoord van Canadian Affair
Good afternoon,
Thank you for your great review and your wonderful feedback.
We appreciate your lovely comments about our Travel expert Mark we are happy to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have a fantastic time on your travels when you go on your trip.
Kind Regards
Allan
Customer Service
Not as good as they used to be
Not as good as they used to be. We traveled with them in 2024 and they were excellent. We are returning to Canada in June but, this time, the service has been awful. Information has been lost, an inaccurate excessive quote provided, they don’t respond to emails, and getting through on the phone takes a very long time. I’m still waiting for a reply to the email I sent chasing them for a reply to an email I sent earlier. We will use Trailfinders instead.
27 januari 2026
Review zonder uitnodiging
Antwoord van Canadian Affair
Good morning,
Thank you for providing valuable feedback.
If you could kindly e-mail your quotation reference number to mail@canadianaffair.com and a member of our customer service team will review the concerns raised.
Kind Regards
Allan
Customer Service
Everybody I spoke with was very…
Everybody I spoke with was very knowledgeable and friendly. Nothing was too much bother.
Only issue was an extended wait to have the phone answered on initial contact
26 januari 2026
Antwoord van Canadian Affair
Good afternoon,
Thank you for your review and your generous feedback.
We appreciate your lovely comments about our Travel experts we are delighted to hear this kind feedback and will pass this on.
We apologise for the difficulties encountered with wait time whilst trying to get through to Canadian Affair.
I hope you have a wonderful day.
Kind Regards
Allan
Customer Service
Great service
Adele was really helpful, answering my endless questions and getting me different quotes. She was professional and courteous. Great service.
23 januari 2026
Antwoord van Canadian Affair
Good afternoon,
Thank you for your great review and your wonderful feedback.
We appreciate your lovely comments about our Travel expert Adele we are happy to hear this kind feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Easy to correspond and deal with
Easy to correspond and deal with. Agent was nice and helpful. Would have given 5 stars were it not for the fact that between the initial quote and when agreed to book it (within 2 days) the price went up by 200 pounds
23 januari 2026
Antwoord van Canadian Affair
Good morning,
Thank you for reaching out and leaving a kind review for our travel experts
We are glad you managed to get booked up for your holiday regrettably the price is subject to change we apologise for the inconvenience this has caused.
I hope you have a wonderful day your custom is greatly appreciated.
Kind Regards
Allan
Customer Service
Disappointing customer service.
Went to the destinations show in Manchester and spent 30 minutes explaining the holiday in Canada that we wanted to Canadian affairs.
A Scottish lady assured us we would receive a quote on the following Monday 4 days ago, we are still waiting. Tried to contact them on the phone, waited for 30 minutes then gave up. Very disappointing.
17 januari 2026
Review zonder uitnodiging
Antwoord van Canadian Affair
Hi Melanie,
Thank you for your feedback. I’m sorry to hear about the concerns regarding your quotation. Please be assured that a senior member of our Sales team is currently working on your itinerary and will be in touch shortly.
Kind regards,
Lindsey
Customer Service
Knowledgeable with excellent insider tips
Knowledgeable, efficient and friendly with excellent insider tips on where to stay and suggestions for activities to participate in whilst abroad. Anthony also helped us plan our road trip route from Vancouver to Banff. He suggested interesting, off the beaten track places to stay and visit, booked our accommodation as well as booking several activities for us in advance that may be booked out by the time we get to Canada ourselves. We are delighted to have found a company whose staff are able to make bookings and suggestions for places to visit, based on personal experiences, having lived there themselves.
21 januari 2026
Antwoord van Canadian Affair
Good morning,
Thank you for your taking time to leave such a kind review about our travel expert Anthony who helped finalise your booking.
We are pleased to read you had a great experience when calling to plan your trip with Canadian Affair.
We hope you have a wonderful time when you go on your holiday to Canada.
Kind Regards
Allan
Customer Service
Joanne was excellent
Joanne was excellent. So knowledgeable and went out of her way to ensure our tour was exactly what we wanted. A real pleasure booking with Canadian Affair.
6 januari 2026
Antwoord van Canadian Affair
Good morning,
Thank you for leaving such a lovely review for our travel expert Joanne we will pass this lovely feedback on.
I hope you have a fantastic day and had an enjoyable Christmas and new year in 2026.
Kind Regards
Allan
Customer Service
Very good service to ensure throughout!
Very good service to ensure that we received the best ideas for our proposed trip to Saskatchewan and Alberta. Advised and guided over a short period until we were happy for the full trip proposal and confirmed our booking. Now looking forward later this year to a well advised and carefully booked trip!
2 januari 2026
Antwoord van Canadian Affair
Good morning,
Thank you for reaching about your experience for our travel experts we will pass this lovely feedback on.
We hope you have an amazing time when you go on holiday and that it meets your expectations.
I hope you have a fantastic day and had an enjoyable Christmas and new year in 2026.
Kind Regards
Allan
Customer Service
Excellent!
Hannah Littlewood dealt with our holiday giving us a variety of quotes, options and excellent advice.
31 december 2025
Antwoord van Canadian Affair
Good morning,
Thank you so much for your kind feedback and taking time out of your day to leave such a kind review for our travel expert Hannah.
I hope you have a wonderful day and had an enjoyable Christmas and new year in 2026.
Kind Regards
Allan
Customer Service
Great helpful agent in Rachael.
30 december 2025
Antwoord van Canadian Affair
Good morning,
Thank you so much for your kind feedback.
Thank you for reaching out and leaving a kind review for our travel expert Rachel we will pass this lovely feedback on.
I hope you have a fantastic day and had an enjoyable Christmas and new year in 2026.
Kind Regards
Allan
Customer Service
The beginning of my planned holiday
So far the level of service and advise given has been very good, the proof of the pudding will be the service I receive before actually going on holiday and what happens when I'm on holiday with everything I have booked, then you will get a more thorough review off me
16 december 2025
Antwoord van Canadian Affair
Good morning,
Thank you for kind review.
We are pleased to read you got great advice & assistance when calling to arrange your holiday.
This is the level of service we expect at Canadian affair at all times.
I hope you have a wonderful day and had a lovely Christmas.
Kind Regards
Allan
Customer Service
Mark was incredibly helpful
Mark was incredibly helpful, outlining all the key points, giving us all the relevant options, and guiding us to make an informed decision for our holiday.
9 december 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for reaching out and leaving a lovely review for our travel expert Mark we will pass this great feedback on.
We are happy to read that you got great advise when discussing your trip
We hope you have an amazing day,
Kind Regards
Allan
Customer Service
Excellent start to finish!!
I have just had a 5* experience booking our 3 week (June 2027) Bucket List trip to Niagara Falls, Toronto, Banff, Rocky Mountaineer, Vancouver and an Alaska cruise with Jo Buckley at Canadian Affair. Being an avid researcher I have used TripAdvisor, Facebook and the expertise of 5 different travel company specialists. Jo Buckley has been amazing. From my first phone call (when she ran over her clocking-off time by a good 50mins answering all my questions) through to our final booking call she has been caring, professional, knowledgeable, detail conscious and most importantly personable. I am very fussy about hotels and she has been very patient working through many options trying to find ones that best suit my criteria. As it happens Canadian Affair was the best value quote but this was not my main criteria (I would have happily gone with them even if they weren’t) because of the excellent service I received. I would have no doubt recommending Jo Buckley at Canadian Affair to anyone.
10 december 2025
Antwoord van Canadian Affair
Good evening,
Thank you for reaching out and leaving a kind review for our travel expert Jo we will pass this wonderful feedback on.
We are happy to read that you got given lots of information & advice when calling regarding a booking and are booked up for June 2027.
I hope you have a fantastic day & a great weekend.
Kind Regards
Allan
Customer Service
Excellent Personalised Service
I cannot rate Joanne Buckley at Canadian Affair highly enough. Her expert knowledge enabled her to put together a personalised 20-day itinerary so we could visit all the places on our wish list.
5 december 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your taking time to leave such a kind review about our travel expert Joanne who helped assist your 20 day itinerary for your holiday.
We are pleased to have met your expectations when organising your trip with Canadian Affair.
We hope you have a wonderful time when you go on your vacation.
Kind Regards
Allan
Customer Service
Exceptional Sales rep.
Joanne Buckley, the rep we spoke with, went the extra mile to get us the trip we wanted at a price we could afford. Despite many changes of itinerary and options she went out of her way to assist us.
1 december 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for kind review and taking time out of your day to do this it is most appreciated.
We are pleased to hear you got a great service by our travel expert Joanne when calling to discuss your booking.
I hope you have an enjoyable trip when you go on your travels.
Kind Regards
Allan
Customer Service
We spoke to two agents and they both…
We spoke to two agents and they both were extremely helpful. Richard, our second agent, gave us a second quote on a later date while we waited on the phone. He was very patient and helpful.
21 november 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for kind review.
We are pleased to read you got great assistance & service when calling to discuss a potential booking with our Richard and his colleague also.
This is the level of service we expect at Canadian affair at all times.
I hope you have a wonderful day.
Kind Regards
Allan
Customer Service
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