Was in store late August to look for a dryer. After discussion with Rakshit decided on a Whirlpool. Went home to re-measure after Rakshit mentioned room for dryer venting. Went back few days later, wa... Toon meer
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Very efficient and professional. I just ordered the appliance online. The next thing I knew an invoice was sent to my email. I checked the item and price and just paid online and I could sched... Toon meer
Bedrijf heeft geantwoord
Harsh was very good to us, quickly understanding our needs and finding us the right stove. He was fun to deal with, and we got the price and delivery time that we needed. The stove arrived on time and... Toon meer
Bedrijf heeft geantwoord
We met Abhishek there. He was very patient with us as we took our time to select the dishwasher and then he gave us the best price. Delivery was free and efficient. We were getting constant notificati... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Burnaby
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
7637 Edmonds St, V3N1B6, Burnaby, BC, Canada
- 6044098221
4,4
Uitstekend
189 reviews
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Good sales process but lack of customer service post-sales
The sales process went well overall. It's an overall aggressive process but pricing was way cheaper than any other comparable stores. Everything was negotiated between chat and phone. We agreed on a full inclusive price for one dryer and one washer in 2 distinct delivery (without additional fees).
The first surprise came after the delivery of the first item. I got an email asking to pay additional fees. After multiple calls with their customer support team and sales, they finally agreed to respect the initial deal we had and waive the fees. This is what was agreed during the sales process and took also one full day of calls and emails to get this resolve. The Customer Support team was overall unhelpful. I was finally able to get resolve but this added un-necessary time and effort.
Then the next issue happened after the delivery of the second appliances. There was a visual flaw, as per the delivery team, and they offered an additional discount if I kept it. I agreed for the discount and kept them as the visual flaw was in the back and wasn't going to be visible. The delivery team then called the customer support team and I confirmed with them the discount and that if anything wasn't working correctly (and not just a visual flaw), they would help. After the installation, I noticed they aren't working properly.
Overall, the delivery team was great and on-time. I really liked the ability to track delivery.
After multiple calls and emails, this is still un-resolve. I have a broken dryer and Canadian Appliance Source doesn't provide any support.
6 april 2023
Antwoord van Canadian Appliance Source - Burnaby
Dear Customer,
Thank you for taking the time to share your feedback.
I am sorry to learn about your experience.
As per our records, the delivery has been completed today April 18th.
Please rest assured that your feedback has been provided by the concerned department and upper management.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
I purchased a compact washer dryer and…
I purchased a compact washer dryer and took and payed for the white glove machine installation. When the delivery company came and inspected before delivery my tenants were told that delivery would not be made because the machines were not unhooked. I was told by the salesperson that the old machines would be carted off and the new ones installed. That did not happen.
We canceled right away and purchased from Corbeil.
The salesperson was extremely forward with what services Corbeil does and does not do WHEN DELIVERING. We even got $300. off .
My advice…make sure the delivery is done by the same company you buy from. Make sure the salesperson is forthright with everything expected during delivery.
8 april 2023
Antwoord van Canadian Appliance Source - Burnaby
Dear Customer,
Thank you for your review.
My sincere apologies for your experience.
This is certainly not the experience that we would like you to have.
Our goal is to always ensure our customers receive the best possible service.
Please note that your feedback has been shared with the management team at the location and will be addressed with all team members as well as the delivery team.
Kind regards,
H.A
CAS
The chat service
The chat service, the price, the tracking of the delivery and the delivery itself were all outstanding!
2 april 2023
Our first visit to the Canadian Appliance Store
Before arriving at the store we had searched the web to obtain an understanding of what we wanted in a new washer and dryer. Our plan was to visit a number of stores to obtain quotes.
As Canadian was new to our neighbourhood we decided to visit there first.
The sales person was personable and knowledgeable. In putting our contract together we felt he genuinely worked to make us happy.
As a result we didn’t feel we needed more quotations and purchased our machines.
2 april 2023
The stacking service requested was not…
The stacking service requested was not delivered. End up spending extra to get it done!
Update:
The official reply doesn’t justify the fact that the service I ordered and promised was not delivered.
And stop mentioning that service is free. Because it’s added free as a selling point to secure the deal. If this free item was not added. You will not get this $1500+ order.
The point is the service promised during the sale was not delivered! That was wrong no excuse!
1 april 2023
Antwoord van Canadian Appliance Source - Burnaby
Dear Customer,
Thank you for your review.
My sincere apologies for your experience.
This is certainly not the experience that we would like you to have.
Our goal is to always ensure our customers receive the best possible service.
As per our records, we can see that you requested to have the new washer with your old dryer.
Unfortunately, the delivery team will only stack new appliances which is the reason behind which the service was not completed.
However, it was a service that was provided for free and you were not charged for this service.
Kind regards,
H.A
CAS
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