Canadian Appliance Source - Burnaby Reviews 

The sales associate Ammad was great to deal with and next day delivery was wonderful

The sales representative, Sachin, was very patient and helpful with payment and selection of model. The refrigerator is working great and the fit was perfect.

My salesperson was great. He did everything he could to help me purchase a new OTR microwave.I was frustated trying to get a good microwave and he helped.

My dishwasher installation worker arrived right at the beginning of the window I was provided. He completed the work promptly and did not even disturb our puppy.

The sales agent promised me several times that my delivery would be after 4pm as no one will be home before that time. the whole sale was done on that promise. then I receive a phone call telling me that my delivery window would be between 1-5:30. I had to get my wife to take the afternoon off of work to wait for the delivery. this is the second appliance I have bought from CAS this year and it may be the last.
EDIT: THE SALESPERSON PROMISED AFTER 4PM MULTIPLE TIMES. AT NO POINT WAS THE DELIVERY "WINDOW" EXPRESSED.

CAS would not transfer out of box item to an out of province store. I simply wanted to replace my cooktop with the same model I had already purchased from CAS. When I arrived at the store the distribution person would not be flexible and would not package it when I needed it.

The worst: Customer service representatives involves in arranging the delivery of the product we purchased, especially the representative named Kallen, who promised to call back but did not (call on Jun20) leaving us waiting in doubt about our delivery time.

Background: we made a request for 6 pm delivery on our purchase date (Jun19) through our Sales person, Harvey, for delivery (Jun21). When we received a delivery window of 9am-12pm we did not confirmed and called Kallen (Jun20) to request the 6 pm delivery time. Kallen promised to call back after he asked the warehouse but he never called back. On Jun21, we called CAS customer service again when when we received a recorded phone message around 8 am about 9am-12pm window; we were still speaking on the phone with the representative when the actual delivery guys rang on our door bell.

Because Kallen had left us in doubt of delivery time by not calling us back as he promised on Jun20, we had not emptied our old fridge when the delivery guys arrived on Jun21. This created a delay and back-forth communication between Reyes and his 'handler'(whether it is CAS customer service or CARR); more delays when we asked to change the location of our old appliance removal from our garage to be taken away. The CAS online site "Multi combo deal" specified Take Free Old Appliance Removal! ($20), we paid that extra $20 when Harvey said to the garage meant we have to pay too. Harvey interpretation was wrong because the CAS representative told Reyes to tell us we have to pay another $$ if we wanted them to remove/take away our refrigerator. More back-forth phone communication between Reyes his handler... Whoever the handler was (code given to Reyes AXI088) implied the fault of delay was us. At one point Reyes tried to explain to us that he had bore the brunt of previous delivery because he came too early and he did not want to bear the anger of his next delivery because he was staying too long in our place. We explained to Reyes that this chain of delays, frustrations which led to very bad delivery experience would not have happened if Kallen, had called us back the day before.

The Mediocre: Harvey the Edmond CAS Sales representative who took our order. He made an error on Order Date using previous order while on the phone wisth, and had to be asked to apply the CAS online promotions/bonus of "Take Free Delivery! ($89.95)" to reduce the $89.95 charge he had added to the order. We went through him instead of doing it online because he warned us about there was only 1 stock for the white colour refrigerator and suggested a deposit to hold that stock. We made our 6 pm delivery request for Jun21 through Harvey on purchasing the appliance on Jun19.

The Best (temporary only, from Jun19 to today, Jun23) : the CAS online site and the product we purchased on 2023Jun19, Samsung RF22A4111WW, because we do our due diligence in researching our purchase options, reading the manual provided by CAS online plus other internet resources on how to begin the trouble-free-service of a new refrigerator.

Therefore the 3 out of 5 stars for Canadian Appliance Source and the title of this review "Bad CAS customer service, good CAS online site"

Ahmad Mustafa - was very knowledgeable, professional and responsive.

We paid your company to deliver the refridgerator to our hour home. Your two delivery men did not remove the door of our houseat first, they were about to pull the refridgerator into the house, and the two screw seats on the refridgerator door damaged the frame of our door. The two delivery men saw that the refridgerator could not come in, so they remove our door to pull the refridgerator into our door. I called your company the same day toreport the incident and filled out a form, and sent photos of damaged door frame. I got an email today from delivery company ststing they have interviewed the two delivery men and they deny any damage, so they are denying any compensation.

Although the date of delivery was pushed back 2 days the information is constant and the purchase was quick and easy.

the delivery guy didnt do anything, we pay for installation but they didnt try to open our hot faucet . they in a hurry. about the store, the saleman i talked to is useless,

I have always bought my appliance with Mr Harvey Sainin the best sales man.

Person I placed the order with, actually followed up to make sure I had a good experience

Helpful sales rep followed by prompt, professional and courteous delivery service. Happy our appliance was delivered early!

Helpful, reliable & delivery on time

Agent brijesh was really helpful in providing competitive pricing and exceptional customer service… great guy

Pablo was very helpful and made choosing a dishwasher painless. The delivery folks were friendly and careful. I wouldn't hesitate to recommend CAS to my friends.

White glove service is a misnomer. I had to remove a bifold door (3 hours of fumbling around) and pull out and disconnect the existing washer/dryer. This was heavy and risked damaging the wood floor. Then when the washer was delivered, it turned out that contrary to the what the salesperson guarenteed, they couldn't stack an old dryer on a new washer. A Fiasco.

The gentleman who came to install the washer and dryer were very efficient and friendly. They were so quiet I didn’t even realize they had left, and I didn’t get the chance to thank them. They also gave me some input with respect to changing some plastic venting to aluminum which was helpful, even if they weren’t able to change it themselves (since it wasn’t easily accessible). Haven’t tested the set out yet, but installation and removal of the old appliances were seamless