capitalonetravel.com Reviews 

When we arrived at the hotel ( Staybridge Suites) they could not find our reservation, which was booked and confirmed by CapitalOne Travel. We had booked with points and cash, and after the office looked into this they told us that the " virtual card" which CapitalOne sent as payment had not cleared. When I called the CapitalOne Travel to inform them that the hotel was turning us away, they said they would contact the hotel and call us back. The hotel was fully booked, and had nothing available. All I was able to do after several conversations with their call center was get my points and cash back. We then had to find another hotel with vacancies and pay full price. I cancelled the the capital one card after that horrible experience, if I could leave a negative star I would do so.

We booked our hotel through Capital One and paid extra for protection, believing it would provide peace of mind if something went wrong. When our friend was dying of cancer and could no longer go, we needed to cancel. Despite those heartbreaking circumstances, we were refused a refund.

The hotel was also advertised as having a pool—the entire reason we booked it—but there was no pool. We ultimately left the hotel, and we still haven’t received our money back.

Capital One told us it was the hotel’s responsibility, even though we booked everything and purchased protection through Capital One. What exactly did we pay to protect if, when we needed help, we were simply directed somewhere else?

Dealing with a friend dying of cancer is devastating enough without having to fight over a hotel booking and chase accountability between companies. We expected compassion, accurate information, and actual support. Instead, we felt dismissed and passed off.

Capital One, this experience has destroyed our trust in your travel service. You accepted our booking and our payment for protection. You should take responsibility for helping resolve this and reconsider our refund.

This is the worst portal to book a flight. I bought a ticket to Colombia in December thru this portal for my children and they cancel it, saying that was not a flight for it, but it was a flight for it, I bought the same ticket with a different portal and the flight still up. The worst portal. I HAVE NEVER HAVE ISSUES WITH EXPEDIA . I was trying something different and now my children cannot fly. DO NOT USE THIS PORTAL. I called them they said it was a mistake from them so they refund the money

Scam Alert! I have been with Capital one member for a while. Book a trip to DCA got a confirmations. Couple days later, they cancel. It's on my bill. Now the price has double from $700. Do NOT use Capital One Travel. I'm going to pay off my card and cancel the card after this.

Consistently advertising wrong baggage prices, they include the details on the ticket once booked when generally most people don't look for baggage information. The customer service representatives including the superiors think you just want money and will disrespect you if you tell them you are calling to understand the issue to avoid future problems. Just experienced the same problem, glad I paid detail to the final ticket this time!

Would rate zero stars if I could. Had to cancel a flight on Southwest Airlines to change my itinerary. Before cancelling, I got a pop up message confirming that I would receive a travel credit but no refund. After 48 hours, no travel credit appeared in my Capital One Travel or Southwest Airlines account. After 2 hours on the phone with Capital One Customer service trying to rebook using the credit only they could see, they notified me I would have to call the Airline directly. After calling the airline directly, they said only Capital one could rebook. Escalating to a manager only helped by wasting more of my time. Will never book travel through the portal again, despite having a Capital One Venture X business card.

I trusted Capital One Travel because I wanted to use my points and I have trusted Capital One for over 25 years, but not only was this upsetting and frustrating, it's the craziest thing I've ever experienced!

I made reservations months in advance through my Capital One account online. I used my points and my Capital One points and card. I added a guest's name to my reservation. I get to the hotel and guess whose name is NOT on the reservation. Explain to me how my name is NOT on the reservation.

The hotel front desk said just call them and have them change the name or add your name to the reservation. CRAZY, right! I called. Spoke to a service rep and he said he couldn't help me - the name can't be changed. I asked for a supervisor and spoke to Marvin - I even let him talk to the front desk service rep, Eli, and they still said they could not change the name, modify the reservation or anything. Unacceptable. I will never use this system again. They took my money and basically said "Oh, well, you're out of luck". I didn't ask to cancel just modify and I feel I am due a REFUND!

I then made reservations under another rewards program for a room reservation because now I'm at my location and I have to find a place to stay because my guest was not arriving until later in the week - and that rewards program locked in my name automatically as the responsible party and then I can add a guest but my name was still listed.

Capital One I lost hundreds of $$$$ with this system - SHAME ON YOU!

Booked the Tree Inn & Suites Albuquerque through Capital One Travel. The hotel was disgusting — rooms that hadn't been cleaned, my key opened another guest's room, and bed bugs with foam literally coming out of the mattress. I left the same night. When I asked Capital One Travel for help getting a refund, they said the hotel wouldn't authorize one, so neither would they. They'll take your money when you book but don't stand behind the properties they sell. I won't book through them again.

An absolute scam. A costly mistake. Do not book with them at all cost. I purchased changeable flights for ease which end up not being changeable and cost exhorbitant fare difference. The self change app never worls forcing costumers to have to make calls from abroad to add to the extra insane fees they pay. No one helps, they escalate from person to person, place you an hour on the phone (from abroad), and after 57 minutes they tell you they cannot help. I am livid. I lost so much money-

I purchased my airline ticket through Capital One Travel. During the booking process, I was directed to the airline to purchase my baggage. I followed the instructions provided, paid the baggage fee, and received a receipt confirming my purchase.
However, the airline later indicated that my baggage would be “on standby.” Because I was no longer traveling under those circumstances, I requested a refund of the baggage fee to my original form of payment.
Unfortunately, Capital One Travel refused to refund the money to my original form of payment. Instead, I was told I could purchase another ticket through the same airline and pay an additional $100 when rebooking.
This was extremely disappointing. If Capital One Travel directs a customer to an airline to purchase baggage, and the airline then cannot guarantee that the baggage will travel as expected, why should the customer be required to pay for a service that cannot be properly provided?
I also do not understand why I would be expected to purchase another ticket through the same airline after experiencing this issue. Customers should not have to pay additional money for a service they were unable to use and then be denied a reasonable refund.
I expected much better customer service and assistance from Capital One Travel. I hope they will reconsider this matter and provide a fair resolution, including refunding the baggage fee to my original form of payment.

I know part is my fault for not reading the fine print in the email. But on their site (if I could upload a video I would) I booked a hotel at the Rio, site says all taxes and fees included. And then in fine print of the email disclosed there was a resort fee (of course it being in the fine print I did not see it till I was at the hotel, and got a surprise). No where on the site was the resort fee even disclosed.

I made a reservation on October 15 and capital one said airline cancelled flight but capital one travel said we don’t get a refund because the airline could take us October 17. I said this was unacceptable .
I will not use capital one travel again .
Michael l

It’s disgusting how they can leave you on hold for 2 hours. Every time it says “you are #10 in line to speak to a representative “ it then jumps up to #20. And it would happen over and over until you get tired of waiting! Their Customer service is a scam!!!!!!!

The worst "luxury" travel agent. The airlines changed my ticket and they asked me to call back. I called them back, they need authorization from the airlines to change my flight even though I am not the one change it. They promised to email me and call me back. None of them, I have to call with different people and start from the beginning. Until 5 days, my flight is in limbo. Can't cancel, can't change, can't do anything. Supervisor doesn't really help.

Horrible experience. I will say this never book through capital one . One the worst customer service. Never had I imagined i have to deal with this. Ruined my whole experience by booking the flight with them. I will never in my life will suggest capital one to anyone . Be aware they will not help you at all and will try to up-sale you and try to sell you insurance.

​I usually have high hopes for booking through travel portals, but dealing with Capital One Travel regarding a JetBlue credit has been a massive headache.
​I originally purchased a JetBlue flight to Costa Rica in February 2026, but due to an urgent family illness, I had to cancel it in May 2026 and received a travel credit. When I tried to use that credit to book a trip for April 2027, the system blocked me. Capital One insisted that I had to completely FINISH traveling by February 2027 (one year from purchase), claiming it was airline policy.
​However, JetBlue's actual policy and customer service explicitly state that you only need to BOOK the flight by the expiration date—the actual travel can happen later. When I called to get this clarified, I spoke with a supervisor named Chloe on September 15, 2026. While she remained professional, her explanation was baffling: she tried to claim that different tickets have completely different hidden rules, and that JetBlue's own website and direct customer service lines were somehow giving out inaccurate information. She also stated there was no further escalation path above her.
​It is disappointing to realize that Capital One Travel ultimately doesn't align with the actual airline policies they claim to honor as a middleman. If you book through them, just be aware that if a credit issue arises, you may find yourself stuck between the portal's strict internal misinterpretations and reality. I’ve accepted that nothing will change for my specific situation, but customers deserve much clearer transparency.

This site is so difficult to use! I keep looking for s hotel in St.Augustine Beach. When sorting by price it does me hotels in Jacksonville and other places. There needs to be a way to reach a smaller radius. I couldn't even find a way to sort the hotels by name! After 45 mins I gave up and booked with expedia.com. Reservation was completed in 10 mins! Ridiculous! I will never use again?

Terrible Company. They cannot modify a booking. They are not a travel agency. They do not know what they are doing. Do not book with them. They overcharge and do not have basic ability to modify a hotel reservation even. You have to cancel completely and rebook. They ask tons of security questions on top of taking your money a terrible company and service. Use Amex or Chase.

The interest is so high on the Capital One venture that the perks are not worth it. Skip a month of paying it down and all your savings are out the door. Additionally, we visited the site and were advised to wait on purchasing tickets as they were expected to decrease in price 3 months later. Still no decrease. In fact they've increased and no update from Capital One venture to purchase them. The wedding is now in 3 weeks and we must buy our tickets and guess what will be paying $500 more than we would have if we would have just purchased a couple months ago. Thanks a lot Capital One Venture!

Their customer service is horrible and if you make a mistake on a travel date. Just put a pencil in you eye…. You can experience the pain sooner!