capitalonetravel.com Reviews 

I scheduled a trip with CAPITAL ONE TRAVEL and paid for trip disruption. I had to cancel and was partially refunded but given a travel credit for the second flight. When I got ready to reschedule I couldn’t apply credit online I had to call. The ticket price I got was almost 200 more per ticket which canceled out my credits andthat was for economy. It’s a ruse. Do not use them. Schedule your flight another way then use your travel credits yourself.

I love that you are trying to help us avoid "fraud" when Capital One Travel is participating in fraudulent practices. I booked a hotel with Capital One Travel trusting my credit card company. When our flight was canceled past our hotel cancellation timeline, we were told we were out the 1800 for the hotel. But, the hotel actually agreed to a refund. Come to find out, Capital One had my booking through a 3rd party and then they went with ANOTHER 3rd party. The 3rd Party, Hopper Travel, is continuing to decline my refund. It is all a total scam. Very poor customer service. I would avoid at all costs.

Anytime dealing with Capital one travel is painful. It is honestly not worth the extra travel miles you get. I only use Capital One Travel as a search engine to compare different airlines prices then book on the actual airlines apps. Their cancelation policies are really bad compared to the airlines. I have 1 more travel credit left to use. I can't wait until I don't have to deal with them anymore.

I would give it zero stars but you have to give it at least one to post a review. I had an offer for $250 off a booking of a hotel as long as I used it by August 28th. Went online to book and had continual problems, finally booked one but I had to add a traveler. Put my wife down but instead it gave her the reservation rather than me. Went to modify it but could only cancel. When I called I was told can only cancel the reservation not modify it and it turns out that once you cancel the reservation you lose the $250 credit. Will never use them again and may consider getting rid of their credit cards

We rented a vacation rental for our son who was visiting. The air conditioner was not working...we are in Galveston, Tx and this was in August. We called the property management company numerous times, they told us they would get it fixed but never did and eventually stopped calling us back. Our son and his wife slept on the floor in our living room. When I called Capital One Travel they offered us a $50 voucher for a future stay in the SAME property. I am waiting for a Chase Travel Card to arrive. We will not be using the credit card again..Very disappointed in Capital One

I booked my round-trip flights through Capitalonetravel portal, then I realized that it changed to a nearby airport instead of the one I specified after I received the confirmation email. I immediately tried to cancel the flight. CapitalOnetravel directed me to airline company vivaaerobus.com to change or cancel my flight. There I couldn't cancel, so I changed my flight. It allowed me to make change with no price difference but when I checked out. It charged me airport fee of $57. So I called capitalonetravel to resolve the issue and capitalonetravel told me that it was my problem and the agent was very rude.

Do not under any circumstances purchase flight disruption protection/assistance/insurance through Capital One Travel.

We purchased this for a flight and, 2 months prior to the flight date, the airline notified us that the flight had been cancelled without any alternatives. Called Capital One Travel and there is nothing they can do and the protection is not activated unless done within 24 hrs window prior to the flight take off, if at all. Not 25 hrs, 24 hrs.

So if a flight cancels on you the best you can hope for is for the airline itself to refund you the money but you will still be out of pocket for the actual flight disruption you purchased from Capital One Travel.

Capitol One Travel is about as close to a scam as one can get without going to jail.
If I could give them zero stars, I would.

They sell airline tickets that are non refundable without mentioning that the tickets are non refundable.

Then, when your plans change and you discover this, they send you to the airline who sends you to Hopper who sends you back to Capitol One Travel who tells you “sucks to be you!”

Not only do you not get your money or your hundreds of thousands of award miles back, you don’t get future flight credit for even a portion of what you laid out for you original ticket.

This process took me most of an afternoon and left me with a loss of 732,000 award miles and several hundred dollars.

I predict a class action lawsuit in the near future

I have had multiple terrible experiences using Capital One travel to book flights. Most recently, their prices were about $800 dollars more expensive for a Premium Flex ticket than booking with British Airways directly, nearly negating the $900 I could save using ALL of my 93000 points. I couldn’t even select a seat although the Premium Flex ticket was supposed to allow that. When I called, the very unhelpful agent wanted to charge me additional to select a seat. I cancelled the flight, rebooked directly with British Airways and got the seats I wanted. Am now hoping they actually issue the refund that was promised. Will update on that later, and will never, ever book directly with Capital One again.

I have been a capital one customer for 20 years but I would strongly advise against using capital one travel. I had the absolute worst customer service experience when trying to cancel my hotel reservation. I spent over two hours on the phone speaking with an India-based customer service department and they refused to cancel.

I am supposed to be going to azul resort in Negril Jamaica with my kids next week and I am already having a bad taste of the kind of customer service they will be giving. I just found out my second mom who raised me passed away and asked to switch dates and was denied. How can ppl be soo insensitive. Just switch the days not asking for anything else. I cancel and loose all the 3grand not including flights. This is the worse thing I can ever imagine. I didn’t ask for my loved one to pass away. Remember we are all human have some empathy for others. I am reporting capital one and this company to the business bureau.
Pictures are posted on the resort review page on Google. Do not use this service. They are not customer oriented.

Do not book through Capital One Travel. Use another platform or book directly with the hotel. Their booking system displayed and confirmed inaccurate room information, and Capital One has refused to take accountability despite being provided clear screenshots.

I booked an oceanfront suite at AVA Resort Cancun for five travelers. Capital One’s app advertised the room as accommodating six guests, with two double beds, one king bed and two queen beds. The listing also displayed photographs of a large suite with substantial living and dining space. My Capital One confirmation repeated the same occupancy and bedding information.

I later discovered that Capital One had actually sent AVA a reservation for its Friends Family room—a 614-square-foot room with one king bed and two sofa beds that Capital One’s own app lists as accommodating only four guests. AVA appears to have assigned exactly what Capital One transmitted, so my complaint is not with the resort. Capital One displayed and confirmed one accommodation to me while reserving a materially different room.

I contacted Capital One Travel and its Executive Office multiple times and supplied screenshots documenting the discrepancy. Capital One responded that AVA would permit all five guests because one is an infant and that its internal system shows I booked the Friends Family room. Neither response addresses the inaccurate information presented to me while booking. Allowing an infant to stay in a four-person room does not make it equivalent to the six-person suite, bedding configuration and photographs Capital One advertised and confirmed.

Capital One offered a $200 hotel credit but refused to acknowledge or correct the inaccurate listing. It continues to insist that I am receiving the “correct” room while ignoring the clear contradiction within its own customer-facing app.

Customers should be able to trust that the room Capital One Travel displays and confirms is the room it actually reserves. Based on this experience, I will not use Capital One Travel again, and I am seriously considering switching banks because of the dismissive and inadequate response from its Executive Office.

They made a mess on my flights. Cost me hundreds of dollars to fix. They are useless

Just a Bad travel ecosysterm -- just do not use! Endless bureaucracy to keep their money (wait - YOUR money!). Their points and Jennifer Garner are not worth it.

Most recent problem was a disagreement that I wanted to change a flight that was non-refundable, but changeable. Turns out because it was a foreign airline, changes are only allowed from the origin city, you cannot change that. That is not the policy of any of the major U.S. airlines. Due to other travel arrangements I wanted to reverse the ticket from A to B instead from B to A, & I was willing to pay the change fee. CapOne did not inform me of the airline's restrictions at time of purchase instead saying that was the customer's responsibility to know the airlines policy, as if a reasonable person would need to go to Mongolian Air or Botswana Air's, or whoever's website and find their policies! Heck, if I were going to do that deep dive, I would just book on that airline's website!

Of course then you get trapped in the endless loop of the airline telling you only the travel agency can change it, and (of course) CapOne saying only the airline can change it. Since this was a European flight, they said "oh, we can't change it because it changes currency when you change origin country". What crap! Same credit card with no foreign transaction fees that auto-converts the currency when I make a foreign purchase can't handle this! Oh wait - no, no, its the airline that says this, it never our fault.

They literally told me to hang up and call the airline back and demand to speak to a supervisor with the airline, instead of taking responsibility. I did that and the airline simply said NO. Would not pass you up the chain - then what are you going to do?

In the end I wasted 20,000 CapitalOne points on a flight I cannot take and get absolutely nothing back despite the assurances of a changeable flight.

Useless middlemen - avoid!

well i am a very old capital one travel customer and i never had any issue until last time when my flights were cancelled and it took me almost 2 hours to get it fixed . The good part was that i could connect with a live capital one travel representative instantly (1-888-620-1759) and i was only charged $75 wherein my seats were also upgraded to extra legroom but they had to speak with airline to get everything set for my flight ticket but they are much better than chase travel.

August 2026, I had a two-night reservation at The Inn, but it was cut short by one night because The Cove was closed while the facility was still under construction.
The Inn notified Expedia one week before my arrival that they were canceling my reservation, which had been booked by a Capital One Travel agent, because the facility was under construction and not open for business. However, I was not informed until one hour before I was supposed to arrive.
I tried to get Capital One Travel to issue a credit for the missed night, but the representative called The Inn and was told they could not issue a credit because I had stayed at another location, Hyatt Place.
I explained that The Inn was only billing the Expedia account $357 of the $1145 prepaid and that the second night at Hyatt was not charged to me.

It was provided as a gift from The Inn after canceling my reservation.
I spent hours on the phone with Capital One Travel, speaking with multiple agents and supervisors, trying to resolve the issue.

Customer support did not seem willing to understand my issue and lacked the authority to investigate my complaint.
After four days of calls and emails, I received a $471 refund. Without persistent follow-up, I doubt it would have been processed.

Aug 05, 2026
The company fixed the issue, and I have been provided with a partial refund.

This is a horrible travel site. The prices are more expensive and they leave out important details. For example, that you have to pay extra for breakfast and parking. There is no cancelling or modifying reservations. The site is sluggish and glitchy. I will never use them for travel again. I will probably be cancelling my card as well.

I am extremely disappointed with this company’s customer service and policy.

I booked a hotel and, within 10 minutes, realized that I had not added the $19 protection option that would have given me peace of mind in case I needed to cancel. Although I understand that cancellations may be restricted for nonrefundable bookings, I was shocked that the company would not make any adjustment at all just 10 minutes after the reservation was made.

I contacted a representative immediately, but I was simply told that nothing could be done because of their policy. This feels very inflexible and customer-unfriendly. Many travel companies provide a short grace period or allow changes shortly after booking. Even airlines often provide a 24-hour window to reconsider a purchase.

After this experience, I understand why many customers have expressed frustration in their reviews. A company’s true quality is often reflected in how it treats customers when a simple mistake happens. I hope they reconsider their policies and provide more reasonable solutions for situations like this.

I had a very frustrating experience trying to use my Capital One Travel credit to rebook a flight.

There is no option to rebook online using travel credit, so I had to call customer service. Calling in itself wasn't a problem, but the agent booked the wrong travel date. I didn't realize the mistake until I received the confirmation email.

I immediately called back to have it corrected, but I was told there was nothing they could do without charging another **$99 per ticket** to rebook. The frustrating part is that I had already paid a **$99 per ticket** rebooking fee because the first agent handled the reservation incorrectly. In the end, I had to pay **$198 per ticket**, or **$396 total for two tickets**, just to fix a mistake that wasn't mine.

The lack of an online rebooking option is inconvenient, but what's even more disappointing is that Capital One Travel would not correct an error made by its own agent without charging me again. Customers should not have to pay hundreds of dollars because of a booking mistake made by customer service. I expected much better customer service and accountability.

We have had multiple problems where Capital One Travel refuses to make things right, such as flights being canceled and us being rebooked by the airlines without our approval. Be aware that you may not have any repurcussions if anything happens because Capital One may say it's up to the airlines, and the airlines will say it's up to your travel agency to make changes. It's incredibly frustrating and time-consuming. There is a reason they have such poor reviews.