capitalonetravel.com Reviews 

FYI, read the small print. I had a situation where I made a two night reservation. Something came up and I needed to cancel the second night 45 hrs earlier. With Capital One, a reservation for 1 night, or 7 is one reservation. They told me I missed the cancellation window and had to pay for both. I called the hotel Friday night, told them I had to cancel Sunday but Capital One would not allow it. The hotel told me "have them call us, we'll make it happen" 2 min later I called Cap One, gave them the info and stayed on the line with them while they called the hotel. Cap One rep said person at the hotel they were talking with claims to have had "more experience" than the person I talked to. Thus, what I was told was not correct. They would allow me to cancel the reservation and re-book for one night though. Problem was, one night now cost more than two! Word of warning, if you start a stay with Capital one and decide to cut it short, even with more than 24 hrs notice, expect to pay the full cost of your trip. No flexibility at all. I asked Cap One rep if this was same for a airfare that may have to be modified on short notice. "Unfortunately yes Sir" was his reply. I must say, Capital One rep "Sebastian" was very sympathetic and professional.

I would give ZERO stars if I could. I’ve only booked two trips so far via the travel portal and they have both been an absolute DISASTER. Warning: their policies are 10x more restrictive than the actual airline. I regret not booking directly with American Airlines.

1) I purchased a $700 ticket for a friend (that was refundable as flight credit) and she needed to cancel. I canceled it, and only AFTER I canceled, does it state that the flight credit can only be used towards one booking and that the remainder would be forfeited. Booking with American directly, however, allows you to apply the credit toward any amount of trips. So now I’m STUCK with having to find a ~$700 trip within a year or else I’m at a loss.

2) When booking with American Airlines directly, even Basic Economy flights are refundable as travel credit. THIS IS NOT TRUE WHEN BOOKING WITH CAPITAL ONE. With capital one, you forfeit your ENTIRE payment if you cancel. No credit, no refund, NOTHING. This isn’t communicated at purchase either, they only bring it up afterward.

I’ve learned my lesson and will cancel my card after this horrible experience. Always book direct with the airline and NEVER through Capital One travel.

I’m extremely disappointed with my recent experience booking through Capital One Travel. I reserved a stay at the Gold Coast Ambassador Collection, and was shocked to be charged an additional $89 per night for a so-called “hotel benefits package.” This added over $390 to my stay and included only 6 bottles of water per night, two well drink tickets, and two breakfast buffet tickets — none of which were worth the cost.

What’s most frustrating is that Capital One Travel never disclosed this substantial nightly fee at the time of booking. This lack of transparency is unacceptable. As a customer, I rely on Capital One to provide accurate pricing and clear information — not hidden charges that surface only after check-in.

The quality of the food, drinks, and room did not come close to justifying the inflated costs. I feel misled by both Capital One Travel and the Gold Coast Ambassador Collection, and I would not recommend booking this property — or any property — through Capital One Travel until this issue is addressed.

Capital One Travel issued me an unusable ticket. I got a ticket using the name on my passport but my business account is connected and uses my middle name. Somehow, the portal booked under my middle name. I spent over four hours on the phone with them. They were unable to fix the name which made the ticket unusable. They also refused to reissue the ticket with the correct name. I begged them to cancel and refund me which they resisted for hours. I will actively warn people against using this “perk”

I wish I had checked this website before I booked a flight through Capital One Travel. It is as bad as everyone says. Thoroughly incompetent. I've been transferred from "specialist" to specialist" - all incompetent.

Horrible. Booked a flight through the app first time. Got kicked off mid booking. When I went back in, it had a erased what I had started booking which was a trip in June when I went back to the portal I did didn’t realize it had changed my flights to July. When I received confirmation from the airline, it had the wrong dates so I went to check and it was booked incorrectly, my fault for not reviewing better.
When calling to get help, there’s literally no refund or modification option whatsoever for the tickets. I also lost my $250 travel credit that 1 gave me. Will not be using again.

Capital One agent was not able to help me make my reservation. The Hotel's website included breakfast in it's price. The Capital One Travel website did not include breakfast and the price was exactly the same. I called Cap One to see if they could price match the hotels website with an included breakfast and they could not. I thought price matching was a feature of Cap One. Apparently NOT!! I think that this is one of the ways the avoid giving out the 5X points!!! Terrible!

They have a travel price drop protection. But it only last 10 days , and I found that out only after the fact. The price dropped and they would not care. Even after speaking to a supervisor called Alex , he simply would not do anything about it. Keep that in consideration people

Looks like I am late to the party w my One Star review.

Customer service has nice enough people but there is a language barrier in many instances. That’s on Cap One and not on someone who is working to better themselves and their family. Train them

They if a problem happens they are not empowered to fix the problem. That’s also on Cap One.

We bought cancellation insurance for our trip. 3 rooms in Honolulu. A work issue came up and my son in NYC had to postpone his arrival. Our option is to cancel the whole reservation or eat a room and this happened the night before we left and one reason we bought insurance. “You signed an agreement w these terms somewhere in a 10-20 page document.

They do not have your back. Beware!

Capital One customer service is horrible. We rented a car on the website and the price was not honored in Spain. We had to rent the car there and paid three times more. Then they would not cancel the previous payment of the first rental when we protested. We were told to eat the refund. BEWARE! BEWARE! DO NOT USE THEM

The problem I have with Capital One Travel is the limited selection they offer when you are booking multi-cities flight. I am looking for a flight from New York to Taipei and then to Hong Kong and back to New York. Unfortunately, they only have no selection or only limited selections (depends on the date you choose) with extremely high price and long haul. When I check at Chase Travel and Expedia, there are lots of choices with reasonable prices. Since I want to use the yearly $300 travel credit, I was forced to book 3 one-way flights last year. Apparently, Capital One has not improved the selections for multi-cities flight in this year yet, meaning I would need to order 3 one-way flights to use the $300 credit again this year. Very disappointed.

Capital One Travel insurance is useless if you do not get seen by a physician! My children had diarrhea and vomiting the morning of our flight, which made us miss our flight and had to rebook with a different airline I submitted my claim and they denied it because they were not seen by a physician,their symptoms stopped the next day. It was a 24 hour virus so why would I spend more money going to the doctor if their symptoms has stopped?! Even if I did, there would’ve still been a chance, my claim would’ve still been denied so I would’ve been out even more money. For them, the name of the game is to not pay out, which is BS!

I booked a flight with Emirates through capitalonetravel two months back. I booked much earlier to well plan my trip and have peace of mind. The layover was just a 4:30 hr in Dubai when I booked the ticket. The capitalonetravel changed it to a ridiculous 31 hour layover without my consent. When I asked for a refund or changed flight, they refused and had the nerve to ask me for more money to fix their mistake. This is a complete scam. Zero accountability, terrible (cheater) customer service, and no respect for travelers' time or money. I expected way better from a company tied to Capital One. Never booking with them again--and please please you shouldn't either.

Capital One Travel customer service agents are simply incompetent. They don’t know how to solve simple problems. I just wanted to change travel dates but they gave me wrong info, wrong price and difficult understanding. Everything is bad every time I called them. Terrible!!! I gave up. I will soon cancel my Capital One card.

One of the main reasons I obtained a capital one venture x card was for the lounge accessibility. When I can get in, it is great, but I currently have a layover at DC Reagan and am being denied access because I do not have a seat assignment. I have a valid boarding pass but American is giving my seat assignment at the gate and there is no one at the gate until just before boarding. So here I sit. Very disappointed in this policy that is keeping me out of the Capital One Lounge.

Stay away from Capital One Travel!

Booked a flight and wanted to rebook the second leg of it (it said online I could). After four weeks of back and forth and multiple hours on the phone with different customer agents they said I would get a refund of 35$ for a flight that cost me total 1400$. Never again am I using this platform.

I was trying to add a night and the person on the other line told me that all hotel resort fees were included in the night. I thought she said the room was refundable so I agreed to charge it thinking if there was something funky with the rate I would cancel the reservation. Turns out the room is non refundable and I was charged almost $60 more for the night than the hotel rate.

Eine Reise nach Ägypten mir eine Woche auf dem Nil und eine im Hotel - ein Albtraum 🥺 Meine Erträumte Geburtstagsreise war endlich vorbei. Meinen Geburtstag habe ich im Bett verbracht, obwohl ich nichts mit Eis und nur gekochtes gegessen habe. Die Hygienischen Zustände waren katastrophal. Ich konnte nicht gut atmen weil ich in der Kabine keine Möglichkeit hatte, dass Fenster aufzumachen. Ich musste deswegen 5-fache Menge von Kortison einnehmen.
Wir haben einen 5 Sterne Kreuztfahrtschiff mit Deluxe Kabinen mit Panoramafenstern, die sich öffnen lassen können gebucht, und nur deshalb (Ich bin Asthma Krank -Behinderungsgrad 40%) haben wir die Reise gebucht und eingetreten. In Ägypten erwartete uns eine böse Überraschung. Schrecklich , wie man in Ihrem Reisebüro mit Menschen umgeht. Sie machen Gewinne auf Kosten von Menschen und denen Gesundheit.

Booked a trip to Captiva. Rented a 3 bedroom Villa on the beach. Thank God I checked with the hotel. Capital One Travel booked a 2 bedroom tennis villa. Talked to several supervisors, they admitted it was their fault and were going to try and remedy the situation. Nope. Called directly to the hotel and booked it myself. The biggest disappointment is I booked this in August 2024 for a trip in March 2025. Their suppose to be the experts.
Never again. See if I can get my money back.

I have been using Capital One Travel for about 6 months. Some things are cool, but I have rented a car through their app and the business was a scam.
I have not been able to access the louge because they are just too full all the time.
And now I have been sitting in my car after driving 10 hous because Capital One Travel booked a pet friendly hotel, I am here at the hotel and they have no pet friendly rooms available?
Also says non refundable?
I have been on the phone for 56 minutes.

This is super inconveniente. I just want a room that is pet friendly. It is not that hard.

Capital One Travel needs to improve this communications with hotels.
Now I am just on the side of the road at night.

Horrible experience.
I shoul’ve booked normally without using their app.
I would be sleeping by now.